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Infrastructure Engineer - End User Computing | Tier 1.5 Support

On-site Full-time

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Experience Level

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Qualifications

To thrive in this role, you should possess:Strong technical skills in IT infrastructure management. Experience in providing Tier 1.5 support. Excellent problem-solving abilities. Strong communication and collaboration skills.

About the job

Join Convera as an Infrastructure Engineer specializing in End User Computing and Tier 1.5 Support!

We are looking for a proactive and technically adept Infrastructure Engineer to enhance our IT Operations team. This pivotal role involves delivering Tier 1.5 end user support, managing end user computing infrastructure, and guaranteeing a reliable, secure, and responsive IT service experience for our employees.

In this position, you will serve as a vital frontline and escalation support resource, responding to inbound calls and chats, tackling issues that extend beyond basic Tier 1 troubleshooting, and collaborating closely with Tier 2 and Tier 3 teams to ensure the swift resolution of incidents.

Our Core Values: We are driven by principles such as Customer Champions, Growth Mindedness, Truth Seeking, Fast Movement, High Achievement, and Respectful Candor.

Embrace the opportunity to modernize IT operations and make a significant impact!

About Convera

Convera is at the forefront of IT innovation, committed to delivering outstanding technology solutions and support. We focus on creating a productive and engaging environment for our employees to thrive.

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