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IT Support Lead

Angi, Inc.Denver, CO - Angi office
Hybrid Full-time $75K/yr - $100K/yr

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Experience Level

Manager

Qualifications

We are looking for a candidate with a strong background in IT support, ideally holding a Bachelor’s degree in Computer Science or a related field. Proven experience in managing complex IT environments and leading teams is essential. Familiarity with project management methodologies, excellent problem-solving skills, and a customer-first attitude are key attributes for success in this role.

About the job

Angi, Inc. connects homeowners with skilled professionals for a wide range of home service projects. With over 300 million projects completed and a team of 2,800 employees worldwide, Angi has established a trusted platform for both homeowners and service providers.

Role overview

The IT Support Lead is a central member of the Technical Operations team at Angi’s Denver office. This position requires working onsite 3 to 5 days per week, with some flexibility for remote work as team needs allow. The role focuses on maintaining reliable technology for all employees while fostering a collaborative and improvement-driven culture. Strong technical expertise, a commitment to customer service, and a willingness to mentor others are all important in this position.

What you will do

  • Act as the Tier 3 escalation point for complex hardware and software issues that surpass standard technician support.
  • Lead and participate in projects such as site deployments, migrations, event support, and managing conference room technology.
  • Audit and enhance deployment runbooks, standard operating procedures, and the internal Knowledge Base to help reduce recurring incidents.
  • Collaborate closely with Systems Engineering teams on incident response and joint initiatives to strengthen team capabilities.
  • Mentor junior technicians and help set a high standard for technical support across the group.

Team culture

The Technical Operations group is committed to providing a dependable IT environment for Angi employees. Team members support each other, share knowledge, and work together to deliver strong service and technical solutions.

About Angi, Inc.

Angi, Inc. is a leading home services platform, connecting homeowners with skilled professionals and empowering employees to thrive in a collaborative environment. With over 30 years of experience, Angi is committed to excellence in the home services industry.

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