IT Support Services Manager

CIM GroupLos Angeles, CA

On-site Full-time

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Experience Level

Manager

Qualifications

- Proven experience in IT support management.- Strong understanding of ITIL practices and service management.- Proficient in using ServiceNow or similar ticketing systems.- Excellent leadership and team development skills.- Strong problem-solving abilities and customer service orientation.- Ability to manage multiple priorities in a fast-paced environment.

About the job

ABOUT CIM GROUP:

CIM Group is a community-driven real estate and infrastructure owner, operator, lender, and developer. Our dedicated team of professionals collaborates to identify and create value in real assets, positively impacting the communities we serve. Founded in 1994, our three visionary founders initiated projects in Southern California neighborhoods. Today, we are a diverse family of over 900 employees, managing projects across the Americas. Our initiatives have generated employment opportunities, provided comfortable living and working spaces, and established essential sustainable infrastructure. Our commitment to community enhancement remains steadfast, and we aspire to amplify our positive impact in the future. Join us and make a difference today!

POSITION PURPOSE:

The IT Support Services Manager will spearhead the IT Service Desk and Application Support teams, delivering exceptional technical support and customer service throughout the organization. This role will ensure adherence to ITIL-based service management practices, promote continuous improvement, and utilize tools like ServiceNow to enhance incident, request, and knowledge management processes. The manager will oversee daily operations, cultivate team capabilities, and ensure rapid resolution of technical issues to maintain business continuity and elevate user satisfaction.

About CIM Group

CIM Group is a leading real estate and infrastructure firm focused on enhancing communities through innovative projects and sustainable practices. With a commitment to social responsibility, CIM Group creates value for stakeholders and contributes to the well-being of the neighborhoods where we operate.

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