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IT Support Technician

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To be considered for this role, candidates should have a strong background in IT support, with experience in troubleshooting both software and hardware issues. Excellent communication and customer service skills are essential, alongside a passion for helping others. Previous experience in a similar role is highly desirable, and a proactive attitude toward problem-solving will set you apart.

About the job

We are seeking a friendly and skilled IT Support Technician to play a vital role in ensuring the seamless operation of our client's IT Department. In this position, you will provide first-line technical assistance to end-users across various technical issues related to hardware, software, and peripherals. You will support a diverse range of platforms, including desktops, laptops, mobile devices, and videoconferencing systems.

Your exceptional problem-solving abilities will be essential in diagnosing, assessing, and resolving intricate technical challenges. When necessary, you will escalate issues to the appropriate IT personnel. Given that you may assist individuals with limited IT knowledge, strong customer service skills are crucial, allowing you to convey complex information in a clear and straightforward manner.

The ideal candidate will possess both technical expertise and a personable demeanor, eager to assist others. Previous experience in a 1st Line Support or Helpdesk role in any industry, including retail, is advantageous. You should have a track record of resolving more complex IT problems and be adept at troubleshooting software and hardware issues.

This opportunity is advertised by The Recruitment Consultancy, which operates as an Employment Agency.

About The Recruitment Consultancy

The Recruitment Consultancy is dedicated to connecting talented individuals with rewarding career opportunities. We pride ourselves on our professional approach and our commitment to supporting both clients and candidates in achieving their goals.

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