About the role
Customer Success Manager
Reference number: JR251543
Location: Remote
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Grade: K5
Salary: £37,500 - £43,000 per annum
We are excited to invite an enthusiastic and dedicated Customer Success Manager to join our Kaplan Testing Services team. This pivotal role focuses on empowering our end users, institutional clients, and partners through exceptional technical support, fostering strong relationships, and enhancing the adoption and utilization of our testing solutions, particularly the Kaplan Test of English (KTE).
As a Customer Success Manager, your key responsibilities will include:
- Building and nurturing strong relationships with clients and partners.
- Maximizing and broadening service usage among clients and partners.
- Ensuring the maintenance and enhancement of service levels.
- Providing comprehensive end-user support and responding effectively to incoming inquiries.
- Monitoring and analyzing service engagement data.
- Collaborating with product teams to identify and suggest impactful improvements.
This is an outstanding opportunity for an individual currently working as an Account Manager or Support Specialist who seeks to advance their skills and career with a leading industry player.

