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Customer Success Manager at kp-uk | United Kingdom

Kaplan PublishingUnited Kingdom
Remote Full-time £37.5K/yr - £43K/yr
Position filled

Experience Level

Manager

Qualifications

What you’ll bring to the role:The ideal candidate will be a self-motivated problem solver, adept at understanding client needs and implementing effective solutions using best practices. You must be a confident and proficient communicator capable of discussing ideas and work with individuals, teams, and clients at all levels. Experience in client success, account management, or technical support, preferably within the education or assessment industry. Excellent communication and interpersonal skills with the ability to establish trust swiftly. A problem-solving mentality with a strong customer-first approach. Organized, proactive, and comfortable managing multiple tasks simultaneously. Familiarity with digital assessment tools or EdTech platforms is preferred.

About the role

Customer Success Manager

Reference number: JR251543

Location: Remote

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Grade: K5

Salary: £37,500 - £43,000 per annum

We are excited to invite an enthusiastic and dedicated Customer Success Manager to join our Kaplan Testing Services team. This pivotal role focuses on empowering our end users, institutional clients, and partners through exceptional technical support, fostering strong relationships, and enhancing the adoption and utilization of our testing solutions, particularly the Kaplan Test of English (KTE).

As a Customer Success Manager, your key responsibilities will include:

  • Building and nurturing strong relationships with clients and partners.
  • Maximizing and broadening service usage among clients and partners.
  • Ensuring the maintenance and enhancement of service levels.
  • Providing comprehensive end-user support and responding effectively to incoming inquiries.
  • Monitoring and analyzing service engagement data.
  • Collaborating with product teams to identify and suggest impactful improvements.

This is an outstanding opportunity for an individual currently working as an Account Manager or Support Specialist who seeks to advance their skills and career with a leading industry player.

About Kaplan Publishing

Kaplan Professional is a renowned provider of apprenticeships, accountancy training, and educational services. We are committed to delivering high-quality learning experiences that empower individuals and organizations to achieve their goals.

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