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Web Product Lead at Heidi Health | Sydney, AU

On-site Full-time
Position filled

Experience Level

Manager

Qualifications

QualificationsProven experience in product management, particularly with web-based products. Strong analytical skills, with the ability to leverage data to inform decisions. Exceptional communication skills, capable of collaborating with diverse teams. Experience with A/B testing and other experimental methodologies. A passion for healthcare technology and improving user experiences.

About the role

About Us

At Heidi Health, we believe that healthcare deserves a rhythm that fosters continuous and human-centered care. We are developing an innovative AI Care Partner that collaborates with healthcare professionals to achieve this vision.

Our diverse team consists of doctors, engineers, designers, researchers, and creatives dedicated to creating tools that enable clinicians to focus on what truly matters: their patients.

In just 18 months, Heidi has successfully contributed over 18 million hours back to healthcare providers, facilitating 73 million patient interactions across 116 countries. Currently, our platform supports over two million patient visits each week globally.

With nearly $100 million in funding, we are expanding our reach in the US, UK, Canada, and Europe, collaborating with leading health systems, including the NHS, Beth Israel Lahey Health, and Monash Health.

Your Role

We are in search of a Web Product Lead who will take ownership of our website as a product, overseeing its strategic direction, outcomes, and continuous development. This role focuses on maximizing both business and user impact by enhancing conversion rates, engagement, clarity, and trust throughout the site.

You will establish clear success metrics, create a robust roadmap, and perpetually refine the site through data-driven insights, experimentation, and rapid feedback loops. The website is a core component of the product experience, especially for prospective users who haven't yet signed up.

We prioritize progress over perfection, valuing learning, momentum, and measurable improvements over flawless execution.

Key Responsibilities

Lead the website as a product

  • Manage the website as a premium product with defined goals, metrics, and trade-offs.

  • Establish success criteria across conversion rates, engagement levels, performance metrics, reliability, and audience reach.

  • Regularly reassess priorities based on impact, learning outcomes, and potential opportunities.

Define and enhance logged-out product experiences

  • Craft the ways in which product value is communicated prior to user signup.

  • Recognize opportunities to showcase real functionality, gather feedback, or facilitate interactions earlier in the user journey.

  • Collaborate closely with Product and Engineering teams to rapidly test and enhance these experiences.

Drive conversion, experimentation, and learning

  • Implement a culture of experimentation to drive conversion and learning across the website.

About Heidi Health

Heidi Health is revolutionizing healthcare delivery with cutting-edge AI technology. Our mission is to create a more efficient, human-centered care experience, empowering clinicians and enhancing patient outcomes. Join us as we expand globally and partner with top health organizations.

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