Pronto Manufacturing & Fulfillment logoPronto Manufacturing & Fulfillment logo

Junior QA & Support Specialist

Remote Full-time

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Experience Level

Entry Level

Qualifications

Key Responsibilities:Conduct manual QA testing of user interface features and new development releases. Validate application functionality against defined requirements and expected outcomes. Identify, document, and track bugs or inconsistencies effectively. Collaborate with developers to ensure high-quality product releases. Provide technical support to clients via email, chat, and phone. Troubleshoot issues and guide users toward effective solutions. Assist in improving internal QA and support processes. Contribute to documentation and knowledge base updates. Core Requirements:Strong attention to detail and excellent problem-solving skills. Clear and concise communication skills, both written and verbal. Ability to comprehend user flows and system behavior. Basic technical understanding of web applications. Proficient in managing multiple tasks and prioritizing effectively. Proactive mindset with a strong willingness to learn. Preferred Qualifications:Previous experience in QA, testing, or customer support is a plus. Familiarity with bug tracking tools and testing methodologies.

About the job

Pronto Manufacturing & Fulfillment is hiring a Junior QA & Support Specialist for its remote team. This entry-level role centers on manual testing and client support, providing a close look at how new features are introduced and maintained. The position offers practical experience alongside product and development staff as updates and releases move forward.

Key Responsibilities

  • Manually test products to ensure quality before they go live
  • Collaborate with product and development teams to check and validate new features
  • Assist clients by resolving technical issues and answering their questions
  • Support efforts to deliver a reliable and positive experience for users

What We’re Looking For

  • Strong attention to detail and a willingness to learn
  • Interest in both quality assurance and technical support tasks
  • Comfort working with colleagues across different teams
  • Motivation to develop skills in a junior-level position

Remote Work

This position is fully remote. Team members can contribute from any location.

About Pronto Manufacturing & Fulfillment

Pronto Manufacturing & Fulfillment is dedicated to delivering exceptional service and quality in the manufacturing and fulfillment sectors. Our team is passionate about innovation and committed to providing our clients with the best possible experience.

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