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Junior Support Specialist

On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong communication skills in both English and Portuguese. Ability to work in a fast-paced environment and handle multiple tasks. Experience in customer service or technical support is preferred. Proficiency in Microsoft Office Suite.

About the job

The Junior Support Specialist at NielsenIQ in Cotia acts as the first point of contact for clients. This position centers on addressing client questions, resolving issues, and supporting ongoing relationships. The role plays a key part in maintaining client satisfaction and ensuring their needs are met promptly.

What you will do

  • Respond to client inquiries as the initial contact
  • Offer solutions to client challenges as they arise
  • Deliver attentive service to support client satisfaction
  • Assist in building and sustaining positive relationships with clients

Requirements

  • Clear communication skills
  • Ability to approach problems with a solution-oriented mindset
  • Strong customer service orientation

About NielsenIQ

NielsenIQ is a global leader in data analytics and insights, providing our clients with the tools they need to make informed business decisions. We value innovation, collaboration, and continuous improvement, and we are committed to fostering a diverse and inclusive workplace.

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