About the job
The Junior Support Specialist at NielsenIQ in Cotia acts as the first point of contact for clients. This position centers on addressing client questions, resolving issues, and supporting ongoing relationships. The role plays a key part in maintaining client satisfaction and ensuring their needs are met promptly.
What you will do
- Respond to client inquiries as the initial contact
- Offer solutions to client challenges as they arise
- Deliver attentive service to support client satisfaction
- Assist in building and sustaining positive relationships with clients
Requirements
- Clear communication skills
- Ability to approach problems with a solution-oriented mindset
- Strong customer service orientation
