About the job
The Junior Support Specialist at NielsenIQ acts as the first point of contact for client support in Cotia. This position handles client questions and works to resolve issues related to the company’s products and services. Collaboration with internal teams is a regular part of the job, with a focus on addressing client needs and suggesting improvements to support processes.
What you will do
- Respond to client inquiries and provide timely assistance
- Troubleshoot and resolve product or service issues
- Collaborate with other teams to address and follow up on client requests
- Contribute ideas for improving support procedures
Location
This position is based in Cotia.
