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Junior Support Specialist

On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong problem-solving skills and a customer-first mindset. Excellent communication abilities, both written and verbal. Proficiency in relevant software tools and applications. Able to work collaboratively in a fast-paced environment. Prior experience in a support role is advantageous.

About the job

The Junior Support Specialist at NielsenIQ acts as the first point of contact for client support in Cotia. This position handles client questions and works to resolve issues related to the company’s products and services. Collaboration with internal teams is a regular part of the job, with a focus on addressing client needs and suggesting improvements to support processes.

What you will do

  • Respond to client inquiries and provide timely assistance
  • Troubleshoot and resolve product or service issues
  • Collaborate with other teams to address and follow up on client requests
  • Contribute ideas for improving support procedures

Location

This position is based in Cotia.

About NielsenIQ

NielsenIQ is a leading global measurement and data analytics company that provides the most comprehensive understanding of consumers and markets worldwide. We harness the power of data to help businesses make informed decisions and drive growth. Join us to be part of a transformative journey in the data analytics landscape.

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