About the job
The Junior Support Specialist at NielsenIQ in Cotia helps clients by addressing technical questions and concerns. The position centers on delivering dependable support and making sure client issues are resolved effectively. Strong communication and a problem-solving mindset are key for this role.
What you will do
- Reply to support requests and client questions
- Troubleshoot technical issues as they come up
- Work through problems and follow up to ensure resolution
- Share solutions and updates with clients in a clear, supportive way
