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Junior Support Specialist

On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates with a solid understanding of customer service principles and a passion for technology. Ideal candidates will possess strong analytical skills, excellent verbal and written communication abilities, and a proactive approach to learning and development.

About the job

The Junior Support Specialist at NielsenIQ in Cotia helps clients by addressing technical questions and concerns. The position centers on delivering dependable support and making sure client issues are resolved effectively. Strong communication and a problem-solving mindset are key for this role.

What you will do

  • Reply to support requests and client questions
  • Troubleshoot technical issues as they come up
  • Work through problems and follow up to ensure resolution
  • Share solutions and updates with clients in a clear, supportive way

About NielsenIQ

NielsenIQ is a global leader in data analytics and market research, providing innovative solutions that help businesses succeed. We pride ourselves on fostering a collaborative and inclusive environment where employees can thrive and make a difference.

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