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Manager of Data Sourcing & Integration - Customer Experience

On-site Full-time

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Experience Level

Manager

Qualifications

What We're Seeking:Educational Background: A BS or MS degree in Computer Science, Information Systems, Data Management, or a related discipline is preferred. Relevant Experience: Prior experience in Customer Experience, Customer Care, or Digital environments is highly desirable. Certifications: Relevant certifications in data management or governance will be an advantage. Skills Required:In-depth knowledge of ETL/ELT processes and customer data integration. Proficient in SQL Server, T-SQL, and optimizing database performance. Familiarity with SSIS and fundamental concepts of enterprise data warehousing. Strong understanding of CX data domains, including CRM data, customer interactions, complaints, digital engagement, and service KPIs.

About the job

Grade Level: L3

Location: Lahore

Last date to apply: 2nd March 2026

Overview of the Role:

We are in search of a results-oriented Manager of Data Sourcing & Integration within the Customer Experience (CX) domain. This pivotal role demands leadership in customer data acquisition, integration, and governance, ensuring seamless and accurate data flows essential for CX analytics, service performance assessment, journey optimization, and strategic decision-making.

The ideal candidate will possess profound expertise in enterprise data integration, customer data management, operational controls, and frameworks for data quality, particularly in high-transaction environments.

Key Responsibilities:

  • Develop and lead a data sourcing strategy tailored to enhance customer experience, utilizing data from CRM systems, contact center platforms, digital channels, complaint management systems, and service applications.
  • Oversee ETL/ELT pipelines that facilitate existing Business Intelligence (BI) and analytical needs of CX teams.
  • Establish and enforce data validation, reconciliation, and governance protocols for all customer-related datasets.
  • Champion data quality initiatives to guarantee precise reporting of CX Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Manage both batch processing and real-time ingestion of customer interaction data.
  • Ensure the secure handling of customer data in full compliance with privacy regulations.
  • Collaborate with CX, Analytics, Digital, and Commercial teams to translate business requirements into scalable data solutions.
  • Monitor operational KPIs pertaining to data accuracy, availability, and integration performance.
  • Drive continuous improvement efforts aimed at enhancing automation, reliability, and reporting efficiency.
  • Oversee server disk space utilization, storage planning, and capacity forecasting.
  • Design, maintain, and periodically validate Disaster Recovery (DR) plans for CX data systems.

About Pakistan Mobile Communication Limited (PMCL)

Pakistan Mobile Communication Limited (PMCL) is a leading telecommunications company committed to delivering exceptional customer experiences through innovative solutions and advanced data management practices.

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