About the job
distro is hiring a NOC Technician in Nairobi to help keep our network infrastructure running smoothly. This is a full-time role focused on monitoring, troubleshooting, and maintaining a range of network systems for a managed service provider (MSP) environment.
What you will do
- Monitor network performance using tools like SolarWinds, PRTG, Nagios, Zabbix, and in-house platforms.
- Track performance metrics such as bandwidth, latency, packet loss, and key KPIs.
- Respond quickly to alerts and outages, performing triage and diagnosis within SLA timeframes.
- Manage the full incident lifecycle, including root cause analysis and documentation.
- Act as the main escalation point for Tier 1 and Tier 2 support, escalating complex issues to higher-level engineers or specialized teams when needed.
- Coordinate with vendors and facilitate communication during major incidents.
- Apply firmware updates, patches, and configuration changes to network devices.
- Configure routers, switches, firewalls, load balancers, wireless controllers, VLANs, access control policies, and VPNs.
- Support change management and scheduled maintenance activities.
- Troubleshoot LAN, WAN, MPLS, SD-WAN, and wireless networks, including protocols like BGP, OSPF, EIGRP, and STP.
- Analyze network traffic with tools such as Wireshark and tcpdump.
- Address issues related to DNS, DHCP, firewalls, NAT, VoIP, and conference technology.
- Coordinate with field technicians for on-site troubleshooting and connectivity work, including WiFi site surveys and wireless optimization.
- Support third-party vendor troubleshooting for video conferencing and VoIP systems.
- Maintain detailed network documentation, diagrams, and SOPs.
- Produce post-incident and root cause analysis reports.
- Participate in capacity planning and continuous improvement projects.
- Work closely with engineering, logistics, and third-party vendors to support integration of new technologies.

