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NOC Technician - Managed Service Provider (MSP)

distroNairobi, Nairobi CityNew
On-site Full-time

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Experience Level

Experience

Qualifications

Required Skills:• Proficient in TCP/IP, routing protocols, VLANs, and Quality of Service (QoS).• Hands-on experience with Cisco, Ruckus, and other major networking technologies.• Strong analytical and problem-solving skills with a focus on detail.• Excellent communication and interpersonal skills to effectively collaborate with teams.• Ability to work effectively under pressure and manage multiple priorities. Preferred Skills:• Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.

About the job

distro is hiring a NOC Technician in Nairobi to help keep our network infrastructure running smoothly. This is a full-time role focused on monitoring, troubleshooting, and maintaining a range of network systems for a managed service provider (MSP) environment.

What you will do

  • Monitor network performance using tools like SolarWinds, PRTG, Nagios, Zabbix, and in-house platforms.
  • Track performance metrics such as bandwidth, latency, packet loss, and key KPIs.
  • Respond quickly to alerts and outages, performing triage and diagnosis within SLA timeframes.
  • Manage the full incident lifecycle, including root cause analysis and documentation.
  • Act as the main escalation point for Tier 1 and Tier 2 support, escalating complex issues to higher-level engineers or specialized teams when needed.
  • Coordinate with vendors and facilitate communication during major incidents.
  • Apply firmware updates, patches, and configuration changes to network devices.
  • Configure routers, switches, firewalls, load balancers, wireless controllers, VLANs, access control policies, and VPNs.
  • Support change management and scheduled maintenance activities.
  • Troubleshoot LAN, WAN, MPLS, SD-WAN, and wireless networks, including protocols like BGP, OSPF, EIGRP, and STP.
  • Analyze network traffic with tools such as Wireshark and tcpdump.
  • Address issues related to DNS, DHCP, firewalls, NAT, VoIP, and conference technology.
  • Coordinate with field technicians for on-site troubleshooting and connectivity work, including WiFi site surveys and wireless optimization.
  • Support third-party vendor troubleshooting for video conferencing and VoIP systems.
  • Maintain detailed network documentation, diagrams, and SOPs.
  • Produce post-incident and root cause analysis reports.
  • Participate in capacity planning and continuous improvement projects.
  • Work closely with engineering, logistics, and third-party vendors to support integration of new technologies.

About distro

distro is a leading Managed Service Provider (MSP) headquartered in Nairobi, specializing in delivering high-quality IT solutions and network management services. We are committed to providing our clients with innovative and reliable technology solutions tailored to their unique needs.

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