Customer Support Specialist

At Azbuka, we believe in the transformative power of literature. Our mission is to cultivate a more empathetic and imaginative world through stories that resonate with people everywhere. By creating a vibrant community of readers, we connect individuals through our charming 'corner bookshop' network, engaging online book clubs, and a diverse streaming servic…

At CurrencyFair, we are committed to transforming the way individuals and businesses send and receive money globally. As a leading peer-to-peer currency exchange, we simplify and reduce the cost of cross-border money transfers. We seek passionate individuals who align with our mission to disrupt the traditional financial services landscape. If you're eager to leverage your skills to empower people to save time and money, we would love to have you join our team.Our Customer Success team at CurrencyFair is recognized for providing exceptional support to our customers, aiding them with everyday service requests including password resets, payment inquiries, and other account-related issues.We operate around the clock, dedicated to delivering an outstanding experience to both our team and CurrencyFair customers. Our goal is to resolve customer inquiries with empathy and friendliness, whether through phone or email. Success at CurrencyFair is defined by the customer feeling that their issue has been thoroughly addressed before their case is closed. This is directly linked to your performance and success metrics.Joining our team presents an opportunity to work in a dynamic, global environment that recognizes and rewards our people for providing a world-class customer experience that is positive, personal, and memorable.This position is hybrid, requiring a minimum of 2 days per week in our office located in Dublin 2.

CoAction West Cork is committed to delivering high-quality services that empower children and adults with intellectual disabilities, as well as children with autism. Our mission is to assist each individual in reaching their fullest potential through collaborative efforts with families and caregivers, fostering a supportive community environment.Position Title: Support WorkerLocation: SkibbereenContract Type: Permanent (20 hours per week)For more details regarding the position and application procedures, please visit our website at https://coaction-west-cork.hirehive.com or reach out via email at hradmin@coaction.ie.Application Deadline:Friday, 27th March 2026Position OverviewThe Support Worker plays a crucial role in the Adult Services Centre, assisting the Instructor and/or the Social Care Leader in the planning, execution, and evaluation of various training and employment programs. These initiatives aim to enhance practical skills, encourage innovation, promote independence, and instill a sense of accomplishment among service users. Additionally, the Support Worker will provide essential personal care support, ensuring dignity and respect are upheld at all times.Main Responsibilities:Recognize and respect the individuality of each service user, including their interests, preferences, abilities, and communication styles.Consistently treat each service user with dignity and respect.

CoAction West Cork supports children and adults with intellectual disabilities, as well as children with autism. The organization partners with families and local networks to promote community involvement and help each person develop their abilities. Role overview This permanent Support Worker position is based in Dunmanway within the Adult Day Services. The role reports to the Instructor and/or Social Care Leader and is contracted for 30 hours per week (reference: D034). Main responsibilities Assist with planning, delivering, and reviewing training and employment programs for service users Support service users in building independence and personal skills Provide personal care when required Help maintain a supportive environment that encourages growth Application process Application deadline: Tuesday, 12th May 2026 Further details are available on the CoAction West Cork careers page or by emailing hrgen@coaction.ie A panel may be formed from these interviews for future roles.

Join MongoDB as a Technical Services Engineer, where you will play a crucial role in providing top-notch technical support to our diverse clientele. You will work closely with customers, helping them harness the full potential of our database technology.Your responsibilities will include troubleshooting complex issues, educating customers on best practices, and collaborating with cross-functional teams to enhance our products. This is an exciting opportunity for someone who is passionate about technology and customer service.

Role overview Quadient seeks a Field Service Engineer based in Waterford to support customers across South West Ireland. The position centers on installing, maintaining, and troubleshooting Quadient’s software and hardware products directly at client locations. What you will do Install Quadient’s software and hardware solutions for clients in the region Carry out routine maintenance to keep systems operating reliably Diagnose and resolve technical problems on-site Deliver service with a strong focus on customer satisfaction Requirements Strong technical skills with both software and hardware Comfort working independently while traveling between client sites Clear communication and a helpful, customer-oriented approach

Role Overview Anthropic is hiring a Product Support Manager in Dublin, IE. This role centers on improving the customer experience by leading a team focused on product support. The manager will oversee efforts to resolve complex customer issues, aiming for high satisfaction and lasting relationships. What You Will Do Lead and develop a team responsible for handling challenging customer support cases Create and refine support strategies to improve service quality Monitor and optimize team performance Work closely with product development, sharing insights gathered from customer interactions Collaboration and Impact This position requires regular collaboration with product teams to ensure customer feedback shapes future improvements. The manager will help set standards for customer care and contribute to Anthropic's reputation for strong support.

Irish Wheelchair Association seeks a permanent, full-time Programme Assistant Driver for the Supported Living Service in Kilkenny. This position combines safe driving with hands-on support for members, helping them participate in daily life and community activities. What you will do Drive members to activities, appointments, and events, ensuring safety and reliability at all times. Assist with personal care, focusing on each member’s independence and dignity. Develop positive relationships with members, their advocates, and families. Collaborate with colleagues and external agencies to coordinate effective support. Workplace culture Diversity and inclusion are central to IWA’s values. The organisation aims to create a welcoming environment for every employee.

About Us:Embrace is a cherished, family-owned Irish organization dedicated to providing exceptional support services for individuals with intellectual disabilities, autistic spectrum disorders, and acquired brain injuries. We are driven by our core values: Energy, Kindness, Empowerment, Quality, and Happiness. These principles guide our strengths-based and person-centered approach, forming the very foundation of our service ethos.What We Offer:Attractive salary range of €32,000 - €34,639, commensurate with experience.€250 new joiner bonus for full-time positions.Overtime pay at premium rates.Double pay for public holidays.Sunday premium pay.Paid breaks included.Fortnightly salary payments.Flexible roster designed to promote work/life balance.Refer-a-Friend incentive of €150 per successful referral.Access to a confidential Employment Assistance Programme for staff support.Participation in the Bike-to-Work Scheme.Sponsored training opportunities for QQI Level 7 and Level 8 certifications.Job Type:We offer full-time, part-time, and relief contracts.Working Patterns:12-hour shifts.Day shifts available.Night shifts available.Overtime opportunities.Weekend availability required.Candidate Requirements:Essential: Full FETAC Level 5 healthcare qualification or equivalent, or actively pursuing it.Preferred: Previous healthcare experience, though not mandatory.Essential: Full, manual driving license, as driving is a key aspect of the role.Must possess a kind and compassionate demeanor.Fluency in English is essential.Job Overview:At Embrace, we provide residential support for both adults and children with intellectual disabilities, autism spectrum disorder, and acquired brain injuries. We seek dedicated Direct Support Workers and Healthcare Assistants who are committed to enhancing the lives of our residents by fostering their strengths and working collaboratively in a team environment. You will play a vital role in helping our residents lead fulfilling lives, acquire new skills, and enjoy their time in a supportive home environment.

About Us:At Embrace, we pride ourselves on being a family-owned Irish organization dedicated to providing exceptional support services for individuals with intellectual disabilities, autism spectrum disorder, and acquired brain injuries.Our service revolves around five fundamental values: Energy, Kindness, Empowerment, Quality, and Happiness. These values guide our strengths-based and person-centered approach, which is the heart of our ethos.What We Provide to Our Team Members:Attractive base salary ranging from €32,000 to €34,639, based on experience€250 bonus for new full-time employeesPremium pay for overtime hoursDouble pay on public holidaysAdditional pay for Sunday shiftsPaid breaksBi-weekly payment scheduleFlexible rosters to accommodate work-life balanceRefer-a-Friend incentive of €150 per referralAccess to an Employment Assistance Programme for staff supportParticipation in our Bike-to-Work SchemeSponsored training opportunities for QQI Level 7 and Level 8 qualificationsJob Type:We offer full-time, part-time, and relief contracts.Working Patterns:12-hour shiftsDay and night shiftsFlexible overtimeWeekend availability requiredIdeal Candidate Profile:Possession of a full FETAC Level 5 healthcare qualification or equivalent, or actively working towards it (essential)Prior healthcare experience is preferred but not mandatoryA valid full manual driving license (driving is a key aspect of the role)A compassionate, kind-hearted demeanorFluency in English (essential)As a Direct Support Worker / Healthcare Assistant at Embrace, you will play a vital role in our residential services for adults and children, helping them lead fulfilling lives and develop new skills in a supportive and collaborative environment.

The Irish Wheelchair Association (IWA) is excited to announce an opportunity for a dedicated individual to join our team as a Service Support Officer in Clonakilty, County Cork. This is a permanent, part-time position, requiring 32 hours per week.At IWA, we are committed to fostering a diverse and inclusive work environment where every employee feels valued and empowered. In this role, you will provide essential day-to-day support to the ROC Service Coordinator in developing, operating, and expanding our person-centered services in Cork, aligning with IWA's standards for Community Centre Services.Your responsibilities will include collaborating with the Service Coordinator and staff to achieve service goals, actively delivering a range of capacity building, social, and independent living skills programs, as well as supporting fundraising initiatives.Main Duties and Responsibilities:Implement IWA's standards for Community Centre Services as directed by the Service Coordinator.Develop, implement, and assess various capacity building and mainstream training programs tailored to the needs of service users.Identify and foster opportunities with service users to enhance their social participation and promote active and independent living within their communities.Assist the Service Coordinator in ongoing service monitoring and evaluation.Support and accompany service users on holidays, outings, and day trips, providing personal care as required.Uphold safeguarding responsibilities for children and vulnerable adults, ensuring adherence to IWA’s safeguarding policies.Maintain accurate records related to projects, programs, and services, while identifying new opportunities for service development.Mentor and guide IWA staff to uphold the Association's standards.Assist in developing and supporting the volunteer program.

CoAction West Cork supports children and adults with intellectual disabilities and provides services for children with autism. The team works to help each person succeed at home and take part in their community. Role overview Relief Home Support Workers in Children's Services offer direct support to children with intellectual disabilities in Dunmanway. The focus is on meeting each child's individual care needs at home and encouraging their involvement in local community activities. Support is always tailored to fit the needs of each child. Key details Location: Dunmanway Type: Relief (as needed) Number of positions: 4 Flexible hours available How to apply For full job details and application instructions, visit https://coaction-west-cork.hirehive.com/. Questions can be sent to hrgen@coaction.ie. Application deadline: Tuesday, 19th May 2026 Equal opportunity CoAction West Cork is an equal opportunity employer.

Position Title: Senior IT Support Specialist (Dublin) Entity: Kroll Bond Rating Agency Europe Limited Employment Type: Full-time Location: Dublin, Ireland Summary/Overview: Kroll Bond Rating Agency (KBRA) is on the lookout for a highly skilled Senior IT Support Specialist to become a pivotal part of our expanding technology team in Dublin, Ireland. This role may require occasional travel to various EU/UK locations. As a hybrid position, you will work in the office for three core days (Tuesday through Thursday), while having the flexibility to work remotely for the remaining two days. In case of emergencies, you may be expected to report to the office on non-core days, with rare weekend work possible. About the Job: As our senior on-site support technician, you will manage day-to-day IT support for our Dublin and London offices, which host over 50 employees each and are experiencing significant growth. Your responsibilities will include onboarding and offboarding employees, setting up video conferencing systems, and troubleshooting various system, network, and infrastructure issues as they arise. You will serve as the first line of support for KBRA in the EU/UK, catering to both remote and on-site users. A significant focus will be on providing remote support for our US-based employees, totaling over 500 staff members. You will collaborate with the IT support team to maintain our internal ticket queue and escalate critical issues to the relevant teams promptly. Additionally, you should be prepared to assist EU/UK employees during urgent situations, which may occur outside traditional working hours. Success in this Role Requires: The ability to thrive in a fast-paced, dynamic environment with minimal supervision, alongside exceptional interpersonal and communication skills. You should be detail-oriented, project management-focused, and possess strong problem-solving and analytical skills. Familiarity with the following processes, technologies, and qualifications is essential: 5+ years of experience in IT support within a corporate setting Degree in Computer Science or equivalent work experience Proficiency in configuring and setting up workstations, and participating in office relocations Experience with Windows 11 and Office 365 installation and troubleshooting Strong technical knowledge of networking concepts and protocols Excellent customer service skills and a proactive approach to support Ability to work collaboratively in a team environment

CoAction West Cork is dedicated to delivering exceptional support services to children and adults with intellectual disabilities and autism. Our mission is to empower each individual to reach their full potential by collaborating with their families and caregivers within the community.Relief Support Worker(Clonakilty Day Services)Relief Contract - Flexible HoursClosing date: Friday, 10th April 2026Please note that a 12-month panel may be formed from these interviews for future positions.For detailed position information and application instructions, please visit our website www.coaction.ie or email us at HRgen@coaction.ie.Overall Purpose of PositionThe role of the Support Worker is essential in facilitating the development of practical and vocational skills within our adult services training and employment programs. These programs aim to enhance independence, innovation, and a sense of achievement among service users. You will work closely with the Instructor and/or Social Care Leader to plan, implement, and review programs that align with our organizational ethos while providing personal care and support to service users.Main ResponsibilitiesCollaborate with Instructors/Social Care Leaders to deliver effective programs.Recognize and respect the individuality of each service user, including their interests and communication styles.Uphold the dignity and respect of all service users consistently.Foster a supportive and welcoming environment in the training and employment center/group home.Encourage independence among service users based on their abilities.Maintain the highest standards of care and build strong relationships with service users.Integrate service user interests into daily activities as much as possible.Assist with personal care tasks including clothing, feeding, toileting, and hygiene.

We are excited to announce an opening for a Full-Time Young Adult Support Worker in Tuam as part of our specified purpose contract (covering leave). Join us in transforming lives!The Irish Wheelchair Association (IWA) is dedicated to fostering a diverse and inclusive workplace where every individual feels valued.As a Young Adult Support Worker, you will play a pivotal role in delivering essential services to participants of our School Leavers Service who have physical disabilities. Your mission will be to help these young adults fully engage with their communities by implementing developmental, personal, and social inclusion programs.In this role, you will support young individuals in identifying and working towards their personal goals while facilitating a variety of activities such as training workshops, personal development sessions, day trips, and social events. Additionally, you will connect participants with vital services and resources within their local communities.LiaisonClose collaboration with School Leaver Service Support Officers, the Rehabilitative Training team, and Community Centre Coordinators is essential.Key ResponsibilitiesAssist the Service Manager and Support Officers in implementing various group workshops and activities tailored to the preferences and needs of young adults.Provide individualized support to young adults in alignment with the IWA's person-centered approach and Personal Goals framework.Support young adults involved in Rehabilitative Training initiatives.Facilitate safe transportation in accordance with Transport Handbook guidelines.Assist participants in personal care and daily living tasks as needed.Accompany young adults on outings, social trips, and vacations as required.Ensure that all interactions promote and enhance the independence of the young people.Maintain accurate hard copy and online records as directed by the Service Manager and Support Officers.Participate in training as requested by the Service Manager and Support Officers.Actively uphold health and safety standards across all activities and within the center, promptly reporting any hazards or accidents to management.

CoAction West Cork is dedicated to delivering exceptional support services for individuals with intellectual disabilities and children with autism. Our mission is to empower each service user to achieve their fullest potential through collaborative efforts with families and caregivers, fostering community integration.Support WorkerBantry Residential ServicesPermanent Contract31 Hours Per Week(Includes Waking Night, Sunday Premium, and Saturday Allowance)Application Deadline: Friday, April 10, 2026Please note that a 12-month panel may be established from these interviews for future positions.To view complete details about this position and learn how to apply, please visit our website www.coaction.ie or contact us via email at HRgen@coaction.ieReporting To: The Instructor/Area Manager and/or The Social Care LeaderBase: The Adult Services Centre and/or The Group HomePosition OverviewThe adult services training and employment programs aim to cultivate a diverse set of practical skills and training opportunities, enhancing innovation, independence, and a sense of achievement for our service users. These programs include vocational training as well as various social and recreational activities. The Support Worker is responsible for assisting the Instructor and/or Social Care Leader in planning, developing, implementing, and reviewing programs aligned with our organizational ethos. Additionally, the Support Worker will provide essential personal care support to service users, including assistance with clothing, feeding, toileting, and overall hygiene. Key ResponsibilitiesFollow guidance from your Instructor/Social Care Leader in delivering programs.Recognize and respect the individuality of each service user, including their interests, preferences, abilities, and communication styles.At all times, treat service users with dignity and respect.Foster a welcoming and supportive atmosphere in the training and employment center/group home.Understand each adult service user's ability level and actively promote their independence.

CoAction West Cork is dedicated to delivering exceptional services aimed at empowering children and adults with intellectual disabilities and autism. We foster an environment where each individual can thrive, partnering closely with their families and caregivers to help them achieve their fullest potential within the community.Relief Support WorkerBantry Day ServicesApplication DeadlineFriday, April 10, 2026Job OverviewThe Relief Support Worker plays a crucial role in our adult services training and employment programs. Your primary aim will be to foster independence, innovation, and a sense of achievement among the individuals we support. This involves assisting in the planning, development, implementation, and evaluation of various programs, ensuring they align with our organizational ethos. A significant part of your responsibilities will include providing personal care and support in daily activities, such as clothing, feeding, toileting, and hygiene. Key ResponsibilitiesRecognize and respect the individuality of each service user, including their preferences, abilities, and communication styles.Uphold the dignity and respect of each person using our services at all times.Foster a welcoming and supportive environment within the training and employment center/group home.Encourage each individual's independence based on their ability levels.Deliver the highest standard of care, building meaningful relationships with those we support.

About UsAt Davy, our nearly 100 years of success is built upon the unique talents of our people. As we expand, so do you. You’re not just a member of our team; you’re a pivotal contributor to our future.Founded in 1926, the Davy Group is a cornerstone of wealth and capital management in Ireland, delivering a comprehensive suite of services to high-net-worth clients, self-directed investors, small to medium enterprises, credit unions, corporations, and both domestic and international institutional investors.Our culture is centered around three core values that guide our actions: client success, unity as one Davy, and fostering a proud legacy. Aligned in our mission, we collaborate to produce exceptional results for our clients. As part of a dynamic team of over 900, you will be encouraged to learn and develop both professionally and personally.About the RoleAn exciting opportunity has emerged within the Davy Select support function for a Senior Associate in Intermediary Support. In this position, the successful candidate will:Understand and meet broker requirements regarding turnaround time and accuracy, consistently delivering exceptional customer service.Oversee the establishment of new accounts and address account inquiries.Collaborate with internal teams within Davy Operations.Maintain and update broker and client pipelines alongside Management Information.Provide comprehensive administrative support to the Davy Select Account Managers.Proactively enhance processes by implementing improvements based on broker and client feedback.Acquire a thorough understanding of pensions and investments alongside related product knowledge.Mentor and train junior team members.Participate in ad-hoc projects and business development initiatives as needed.Adhere to the Risk and Compliance frameworks, policies, and procedures pertinent to the role.

Role overview Quadient is hiring a Field Service Engineer based in Wexford to serve customers across South West Ireland. This position centers on practical technical work at client sites, including installation, maintenance, and troubleshooting for Quadient solutions. What you will do Install Quadient products and solutions at customer locations Carry out regular maintenance and repairs to ensure systems operate reliably Diagnose and resolve technical issues efficiently Collaborate directly with customers to deliver strong service and support Team culture Quadient’s team values ongoing skill development and collaboration. Engineers work in a supportive setting where technical growth goes hand in hand with helping clients achieve their goals.

Join Airbnb as a Senior Specialist in Premium Support, where you will deliver exceptional customer service to our community. In this role, you will provide comprehensive support to key members, including those in our Luxury segment, ensuring prompt resolution to reservation issues. Your ability to communicate effectively in both German and English, coupled with your analytical skills, will be vital in fostering strong relationships with users and internal teams. The ideal candidate is adaptable, proactive, and committed to maintaining the highest service standards.