About the job
At Nice, we believe in pushing boundaries and redefining the status quo. We are passionate about challenging our limits and making a significant impact in the industry. If you share our ambition and drive to excel, we invite you to explore a career opportunity that promises to ignite your potential.
What does the role entail?
This position is centered on delivering exceptional customer-focused application support. We are seeking a skilled Engineer to become a vital part of our expanding Cloud team, taking the lead on client projects in our cloud environment.
How will you contribute?
- Execute operational tasks such as monitoring application server health and managing service recycling.
- Diagnose and resolve operational challenges, including batch failures, network disruptions, and client data feed errors.
- Oversee server performance metrics, including memory usage, CPU load, file systems, and database operations.
- Maintain thorough operational documentation, such as incident records and run books.
- Create metric reports, including daily production updates.
- Handle client support tickets and requests in alignment with service SLAs.
- Resolve level 2 and level 3 issues, encompassing application support, database management, and data center challenges, while documenting findings in the customer support portal.
- Provide on-call support during off-hours and be available for work during non-standard shifts.

