About the job
Lalamove is seeking a Senior Driver Operations Manager based in Hong Kong SAR. This position leads the driver operations function, with a focus on operational efficiency and enhancing the overall driver experience. Close collaboration with other teams is essential to keep daily services running smoothly and to identify areas for improvement.
Key Responsibilities
- Oversee the recruitment, onboarding, and training of drivers
- Track and improve driver performance using established metrics
- Introduce and manage new technologies to simplify driver-related workflows
- Analyze operational data to guide business decisions
- Work with cross-functional teams to refine and optimize service delivery
What Success Looks Like
Strong organizational skills and a strategic mindset are important in this role. The ability to interpret data and adjust processes will help create a better experience for drivers and support business goals.

