About the job
With a genuine interest in clients and their financials, you will build strong relationships with entrepreneurs and colleagues alike. Your empathy, sharp financial insight, and precision empower you to support and retain clients effectively. You ensure that all financial matters are in order. Where would they be without your expertise?
As a Senior Relationship Manager / Team Coach, you will fulfill two essential roles.
Your primary role is that of Relationship Manager for the team’s key clients. You exemplify how we deliver exceptional value to our customers. To provide clients with accurate information, you will coordinate work internally and oversee quality. You manage the available budget, handle invoicing, conduct budget reviews, and discuss increases with clients. You act as a project leader and catalyst for additional work we undertake for clients.
Your second role is to serve as a coach and resource for the team. You ensure that you are approachable and proactively assist Relationship Managers with client tasks. You coach them on professional content, squad management, and customer satisfaction, while identifying opportunities for deploying our services and visibly contributing to the development of RS Finance.
Your close involvement with the team allows you to be a sounding board for the Business Unit Manager. You identify challenges and actively contribute ideas for team development and enhancing our services. You have a keen understanding of which colleagues excel in their roles, and you monitor the personal development and satisfaction of team members.
The team currently consists of 2 Relationship Managers, 1 Accountant, and 7 FTE (assistant accountants and controllers).
