Staff Data Analyst - Customer Experience

CoupangTaipei, Taiwan

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:Experience in the Fraud domain is advantageous. Proficient in SQL, with over 6 years of experience in data analytics. Demonstrated ability to develop clear and actionable strategies through data analysis. Self-motivated with a strong sense of responsibility, capable of exercising sound judgment in a fast-paced, dynamic environment.

About the job

Join Our Team as a Staff Data Analyst

At Coupang, our passion for delivering exceptional customer experiences drives everything we do. We thrive on the feedback from our customers who often express their satisfaction with the remark, "How did I ever live without Coupang?" Our company emerged from a commitment to revolutionize shopping, dining, and everyday living, positioning ourselves as a formidable disruptor in the multi-billion-dollar commerce sector. As one of the fastest-growing retail entities, we have cultivated an extraordinary reputation as a dependable leader in the marketplace.

We harmoniously blend the innovative spirit of a startup with the robust resources of a large publicly traded corporation, fueling our rapid expansion and enabling us to introduce new services at an unprecedented pace. Each day at Coupang offers the thrill of growth, both personally and professionally, as we embark on an adventure to shape the future of commerce.

Our mission is clear: to redefine the possibilities of commerce. We challenge conventional trade-offs and push boundaries to address pressing challenges. Join Coupang now and make a significant impact in this dynamic, high-tech, and interconnected world.

Your Role – Staff Data Analyst - Customer Experience:

As a Staff Data Analyst, you will take the lead in generating actionable insights and comprehensive reports that enhance management's ability to provide outstanding customer experiences. By analyzing billions of data points created as millions of customers engage with Coupang's offerings, you will uncover valuable insights that address complex business inquiries and deepen our understanding of customer behavior.

Key Responsibilities:

Develop and provide innovative customer experience metrics and insights to optimize shopping experiences.
Collaborate with product managers, designers, program managers, engineers, and various stakeholders to drive data-informed decision-making.
Compile and oversee weekly, monthly, and quarterly business reports, working with cross-functional teams to extract valuable insights and present findings to stakeholders and leadership.
Serve as a thought leader in e-commerce and fulfillment service analytics.

About Coupang

Coupang is a trailblazer in the retail industry, dedicated to enhancing customer experiences through innovative solutions. Our unique combination of a startup culture and the infrastructure of a large corporation fosters an environment of continuous growth and service innovation.

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