company

Support & Operations Specialist

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Ideal candidates will possess strong technical skills and experience in IT support, with a focus on customer service excellence. A proactive attitude, excellent communication abilities, and a knack for problem-solving are essential for this role. Familiarity with service desk software and processes is highly desirable.

About the job

Dijital Team Pty Ltd is hiring a Support & Operations Specialist in Colombo. This role centers on strengthening service desk operations for an Australian Managed Services Provider known for IT support and cloud solutions.

Role overview

This hands-on technical support position focuses on optimizing how tickets are managed, making sure onboarding processes are ready and consistent, and improving the way support, sales, and accounts teams work together. The aim is to increase operational efficiency, reduce the number of escalations, and remove workflow bottlenecks across the organization.

Key responsibilities

  • Enhance ticket management systems and processes
  • Ensure onboarding is smooth and standardized
  • Promote collaboration among support, sales, and accounts teams
  • Identify and address workflow issues to improve efficiency

Client background

The client is a Managed Services Provider based in Australia, recognized for dependable IT support and cloud services for a wide range of clients.

About Dijital Team Pty Ltd

Dijital Team Pty Ltd is a leading Managed Services Provider situated in Australia, specializing in high-quality IT support and comprehensive cloud solutions tailored for a broad spectrum of clients across various industries.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.