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Team Lead, Patient Solutions - Specialty Pharmacy

assist-rxPhoenix, Arizona, United States
On-site Full-time

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Experience Level

Manager

Qualifications

High school diploma or GED; or a combination of related experience and training. Prior experience in Specialty Pharmacy or Customer Service is preferred. A minimum of 5 years of progressive experience in healthcare business (including Specialty Pharmacy Providers, hospitals, or insurance). Proficient computer skills, including Microsoft Office, email, web-based applications, and keyboarding. Familiarity with the Salesforce CRM platform is advantageous. Strong written and verbal communication skills are essential. Ability to work effectively with diverse groups and individuals. Excellent problem-solving abilities. Proficiency in Spanish is preferred. A college degree is preferred, although a high school diploma or equivalent is acceptable.

About the job

The Team Lead for Patient Solutions within our Specialty Pharmacy division plays a critical role in fostering collaboration among team members, program managers, and various departments. This position is essential for streamlining operational activities, ensuring the smooth functioning of daily operations, and providing valuable program metrics during customer business review meetings.

  • Conduct continuous assessments of existing processes and evaluate their effectiveness.
  • Analyze service trends and work collaboratively to prioritize initiatives aimed at enhancing productivity and efficiency within Patient Solutions.
  • Leverage historical program and operational data to uncover opportunities, identify trends, and recommend enhancements, process improvements, and potential areas for expanding our service offerings.
  • Compile program reports that reflect actual performance against KPIs and SLAs.
  • Oversee team workload to guarantee timely task completion.
  • Review staffing model recommendations prior to presenting them to leadership, ensuring a comprehensive view of best and worst-case scenarios.
  • Prepare periodic analyses regarding shift change requests, including swaps, adjustments, PTO, and VTO for leadership review.
  • Maintain consistency in processes, optimize workforce utilization, and achieve performance metrics.
  • Collaborate in designing, implementing, and maintaining reward and recognition programs.
  • Assist in formulating policies and procedures for the department.
  • Undertake additional responsibilities as needed based on departmental, programmatic, and project requirements.

About assist-rx

assist-rx is dedicated to providing innovative pharmacy solutions that enhance patient care and support healthcare providers in delivering exceptional service. We pride ourselves on our commitment to quality, efficiency, and continuous improvement in specialty pharmacy services.

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