About the job
The Team Lead for Patient Solutions within our Specialty Pharmacy division plays a critical role in fostering collaboration among team members, program managers, and various departments. This position is essential for streamlining operational activities, ensuring the smooth functioning of daily operations, and providing valuable program metrics during customer business review meetings.
- Conduct continuous assessments of existing processes and evaluate their effectiveness.
- Analyze service trends and work collaboratively to prioritize initiatives aimed at enhancing productivity and efficiency within Patient Solutions.
- Leverage historical program and operational data to uncover opportunities, identify trends, and recommend enhancements, process improvements, and potential areas for expanding our service offerings.
- Compile program reports that reflect actual performance against KPIs and SLAs.
- Oversee team workload to guarantee timely task completion.
- Review staffing model recommendations prior to presenting them to leadership, ensuring a comprehensive view of best and worst-case scenarios.
- Prepare periodic analyses regarding shift change requests, including swaps, adjustments, PTO, and VTO for leadership review.
- Maintain consistency in processes, optimize workforce utilization, and achieve performance metrics.
- Collaborate in designing, implementing, and maintaining reward and recognition programs.
- Assist in formulating policies and procedures for the department.
- Undertake additional responsibilities as needed based on departmental, programmatic, and project requirements.

