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Technical Operations Manager

Tripadvisor Inc.Krakow, Poland
Remote Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities: Identify operational challenges and pain points within the payments process. Lead process redesign efforts to enhance efficiency and effectiveness. Implement targeted system improvements and workflow enhancements. Coordinate cross-functional teams to ensure seamless service delivery across vendors. Collaborate with Financial Crime experts on compliance and monitoring activities. Oversee incident management and service continuity efforts. Maintain operational governance and regulatory readiness.

About the job

About Owl Payments Europe

The Tripadvisor Group connects individuals to unforgettable experiences, striving to be the world's most reliable source for travel and adventure. By harnessing our brands, advanced technology, and extensive capabilities, we link our global audience with partners through engaging content, travel insights, and dynamic marketplaces for experiences, accommodations, dining, and other travel-related categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP) encompass a diverse portfolio of travel brands and services, including Tripadvisor, Viator, and TheFork.

Owl Payments Europe operates as a licensed Payment Institution overseen by the Central Bank of Ireland, and is a vital component of the Tripadvisor Group. Owl facilitates the compliant onboarding of suppliers and manages payment operations for Viator’s European network. This role presents a unique opportunity to influence operations within a newly regulated and rapidly growing payments institution. You will gain extensive exposure to various facets of payments, operational resilience, vendor governance, Financial Crime operations, and collaborative delivery, with significant visibility across Owl and the broader Tripadvisor / Viator ecosystem.

We are currently seeking a Technical Operations Manager to enhance operational execution and drive change initiatives within Owl’s regulated payments environment. This pivotal role exists at the intersection of operations, technology, vendor management, and control execution. You will be tasked with identifying operational challenges, spearheading process improvements, and implementing targeted system or workflow enhancements while coordinating cross-functional efforts across key services and vendors to ensure Owl remains scalable, well-governed, and prepared for regulatory scrutiny.

This position involves close collaboration with Financial Crime experts specializing in KYC/KYB onboarding and AML/CFT transaction monitoring, alongside teams in Product, Engineering, Customer Support, Fraud, Risk, Compliance, and Finance. This role is not purely technical or advisory; it is a hands-on operations position focused on translating operational challenges into actionable process and tooling improvements while managing incidents, ensuring service continuity, and upholding operational governance.

Job Location: Remote (Poland)

This role is fully remote within Poland, with occasional travel to company offices as needed.

Employment Type: Permanent Contract

About Tripadvisor Inc.

Tripadvisor Group is a leading travel platform that connects users with a wealth of experiences, offering insights and guidance across various travel categories including accommodations, dining, and activities. As part of Tripadvisor, our mission is to enhance the travel experience through trusted content and innovative technology, fostering connections between travelers and service providers globally.

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