About the job
About Gigs
At Gigs, we are creating the ultimate operating system for mobile services, enabling tech companies to seamlessly integrate global connectivity into their products.
Much like how Stripe allows businesses to add payment options in seconds, Gigs empowers platforms to incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms offering work phone plans, we simplify provisioning and eliminate telecom complexities.
Our team, consisting of around 100 talented individuals across the US and Europe, is backed by nearly $100 million in funding from esteemed investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we bring together early-stage engineers, product innovators, and business leaders from renowned companies like Stripe, Airbnb, and Shopify. We are dedicated to addressing significant technical and regulatory hurdles to ensure seamless connectivity.
If you are motivated by curiosity, creativity, and the opportunity to influence the future of telecom, we would love to connect with you.
The Role
As a Solutions Engineer, you will serve as the technical partner for our customers at Gigs. Your primary responsibility will be to assist customers in planning, coordinating, and successfully launching integrations with the Gigs API.
This role represents a unique intersection of technical, strategic, and operational responsibilities. Your work may involve collaborating with the Product team on critical features that are essential for strategic onboarding or scoping and leading API implementations across different regions with one of the largest Fintech companies in the world.
Although the implementation process falls under Customer Success at Gigs, your role will be central to various functions within the company. You will closely collaborate with Product and Engineering to define new features and provide continuous feedback. Additionally, you will play a key role in Growth, working alongside the Business Development team to facilitate new implementations and serving as the primary point of contact for our largest clients as they pursue further development.
What You’ll Do
- Deliver customer implementations. You will take ownership of each API integration, treating it as a unique project and meticulously scoping and executing the ideal implementation for the specific use case of each customer. You will work closely with clients to ensure they incorporate the right feature set, API endpoints, and wireframes for success.
- Key technical contact. You will engage with the engineering and product teams of our customers as they integrate and continue to develop their applications, ensuring a smooth implementation process.

