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Technical Support Engineer

PlaidUnited States
On-site Full-time

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Experience Level

Experience

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in a technical support role, preferably in a financial services or software environment. Strong troubleshooting skills with the ability to diagnose and resolve technical issues. Excellent communication skills, both written and verbal. Ability to work collaboratively in a fast-paced, team-oriented environment. A genuine interest in financial services and technology. Experience with APIs, data analysis, and customer support tools is a plus.

About the job

At Plaid, we envision a future where financial interactions are significantly enhanced. Our mission is to empower this change by creating innovative tools and experiences utilized by thousands of developers to build their own products. Plaid supports the financial journeys of millions, partnering with leading companies such as Venmo and SoFi, as well as numerous Fortune 500 firms and major banks. Our extensive network encompasses over 12,000 financial institutions across the US, Canada, UK, and Europe. Established in 2013, our headquarters is located in San Francisco, with additional offices in New York, Washington D. C., London, and Amsterdam.

Our dedicated Plaid Support team ensures that our customers' applications empower their users to manage their financial lives effectively. We tackle integration issues head-on, identifying root causes, assessing their scope and impact, and collaborating with our Growth and Engineering teams for resolutions when necessary.

As we usher in our next phase of growth, we seek passionate Technical Support Engineers (TSEs) to join our dynamic team. In this pivotal role, you will oversee support issues from initial identification to final resolution, maintaining clear communication with both customers and internal stakeholders throughout the process. Ideal candidates are empathetic, collaborative, and technically savvy, with a strong customer-centric focus. An enthusiasm for financial services and a commitment to resolving intricate issues will set you apart. TSEs at Plaid closely collaborate with our Product and Engineering teams, adhering to a high technical standard to ensure effective communication. Our Support team is driven by ambitious objectives to meet customer expectations and works cross-functionally with Engineering, Product, Financial Access, and Go-to-Market teams to achieve these goals. Please note that this role requires candidates to be located in the Eastern Time Zone (EST/EDT) to ensure alignment with customer needs and team collaboration.

About Plaid

Plaid is at the forefront of the financial technology revolution, empowering developers and consumers alike. By providing seamless integrations and data solutions, we are transforming the way financial services operate. Our commitment to innovation and collaboration with industry leaders ensures that we are consistently pushing the boundaries of what's possible in fintech. Join us and be part of a mission that is reshaping the future of finance.

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