About the job
D-ploy is a cutting-edge IT and Engineering Solutions firm recognized across the EMEA region including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.
We take pride in delivering innovative and superior services to an array of industry-leading clients. By fostering relationships and trusted partnerships in the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success.
We are seeking engaging, adaptable, and solution-oriented individuals eager to join a dynamically growing and international organization. Our focus is on creating impactful value where IT matters—join our team!
Responsibilities:
- Provide support for IT tools to end-users and project owners.
- Serve as the liaison between clients and appropriate resolution teams.
- Create and manage IT platforms on behalf of users and teams.
- Ensure timely responses to requests following established processes and SLAs.
- Conduct fault isolation and escalate issues as necessary.
- Utilize collaboration technologies such as Microsoft Teams and Webcasting.
- Escalate tickets to other support teams when required.
- Resolve incidents and requests on-site, including ticket closure.
- Document customer feedback and product requests.
- Assist in the creation of technical documentation and manuals.

