Qualifications
Key Responsibilities:
Lead the Team
Maintain and prioritize the web roadmap, ensuring the team focuses on what is most important.
Develop and manage a streamlined team of web developers and designers, fostering career growth and overseeing resource allocation.
Act as a liaison between the web team and cross-functional partners (Brand, Marketing, and Product), converting priorities into an actionable backlog while preserving team focus.
Ensure Quality & Reliability
Oversee the quality of deliverables by establishing testing and review frameworks, managing deployments, and defining clear standards for completion.
Plan responses to urgent issues, implementing clear response-time SLAs for site performance and internal support, and ensuring adherence.
Create systems to maintain marketing sites that are secure, high-performing, and compliant around the clock.
Lead post-incident reviews by coordinating fixes, updating stakeholders on status, documenting lessons learned, and adjusting the roadmap as needed.
Manage Our Technology Stack
Supervise Scale's integrations across web platforms, monitoring performance, output quality, and consistency.
Manage relationships with web vendors, internal security, and IT teams.
Regularly audit AI tools to ensure optimal use, pilot new technologies, and recommend updates or replacements as necessary.
Ideal Candidate:
4+ years of experience in web management or digital operations.
Strong leadership and communication skills.
Technical proficiency in web development tools and methodologies.
Proven track record of managing cross-functional projects.
About the job
At Scale AI, we are dedicated to creating dependable AI systems that influence the world’s critical decisions. The Brand Experience team is responsible for managing all facets of our brand, including our primary online presence, scale.com, which often serves as the first significant interaction prospects have with our offerings. As the Web Experience Manager, you will lead a talented team of developers and designers, taking complete ownership of our digital strategy, operations, and quality.
This role is at the nexus of brand development, engineering, marketing, and design. You will translate the priorities of various cross-functional teams into a coherent roadmap, maintain high standards for quality, effectively utilize modern AI web tools, and ensure your team has the clarity and support necessary to excel. You are a people-centric leader with enough technical expertise to make informed decisions swiftly.
About Scale AI
Scale AI is at the forefront of AI technology, providing innovative solutions that empower businesses to make effective decisions. Our commitment to excellence in brand management ensures that we present ourselves as a trustworthy and cutting-edge partner in the AI landscape.