About the job
About Integrated Specialty Coverages
Integrated Specialty Coverages, LLC (ISC) is an innovative and rapidly expanding technology-driven Managing General Agent (MGA) and insurance wholesaler. We are at the forefront of transforming the insurance landscape through advanced technological solutions.
Supported by the renowned private equity firm Onex Partners, ISC is helmed by a dynamic management team dedicated to merging insurance expertise with cutting-edge technology. As a premier online provider of insurance products across diverse industries, we are on a mission to become the primary resource for brokers and agents seeking insurance solutions. Our aim is to build a digitally-savvy team that excels in understanding user experience, data analytics, and AI/ML to enhance customer and partner engagement.
Job Summary
The Claims Manager at Integrated Specialty Coverages will report directly to the Senior Vice President of Claims and will oversee a team of Claims Supervisors and operational personnel. This role plays a crucial part in liaising between ISC and our carrier partners, offering both strategic and operational leadership on assigned programs to ensure adherence to regulations, maintain operational excellence, achieve positive claim outcomes, and deliver an outstanding customer experience. The Claims Manager collaborates closely with internal stakeholders and external vendors, utilizes data analytics to spot trends and risks, and ensures that Best Practices, service standards, and KPIs are consistently upheld.
Position Responsibilities
- Supervise a team of claims supervisors and adjusters of varying technical expertise, responsible for hiring, onboarding, training, coaching, and conducting performance evaluations.
- Provide mentorship and leadership to adjusters and supervisors, promoting engagement, accountability, professional growth, and retention.
- Jointly responsible for reviewing all new claim files and assigning them to the most suitable adjuster based on their experience, licensure, and current workload.
- Document supervisory notes of a technical nature in each file at the 30-day mark and at least every 90 days thereafter, or more frequently as the complexity of claims requires.
- Address escalated complaint calls from clients, insured parties, and claimants, collaborating with teams to resolve issues promptly and effectively.
- Conduct claim conferences with adjusters, carrier partners, defense counsel, coverage counsel, and other vendors as necessary.
- Review coverage evaluations and ensure compliance with industry standards.

