About the job
Have you ever thought about the most remarkable customer journey you've encountered? Or perhaps the least satisfying one? What makes the difference in these experiences? At CM.com, we believe that businesses can enhance engagement, swiftly resolve issues, and enrich customer experiences not just during a single interaction, but throughout the entire journey.
“The entire customer journey. One platform.”
In today's digital landscape, customers seamlessly transition across various channels, platforms, applications, and physical spaces. Our mission is straightforward yet bold: to empower growing businesses to serve, sell, and engage through a single, Global AI-Powered Customer Engagement Platform. We integrate conversations, customer data, and payments with AI agents, enabling companies globally to accelerate growth collectively.
Our offerings are fully integrated within our unique organizational structure, consisting of four business units: Connect, Pay, Live, and Engage.
We are currently seeking a Customer Success Manager to join our Engage team. In this pivotal role, you will contribute significantly to the success of our key clients!
What You Will Do
As we strive to build an unparalleled Global AI-Powered Customer Engagement Platform, our goal is to facilitate businesses in connecting with customers, automating workflows, and managing every interaction via a reliable and user-friendly platform by 2026.
As a Customer Success Manager in the Engage team, you will play an instrumental role in steering clients through their transformation to AI-driven business models. Your responsibilities will include nurturing relationships, ensuring outstanding service delivery, and acting as a trusted advisor to help clients maximize the benefits of CM.com’s AI-powered solutions in achieving their strategic objectives. Your expertise in our AI products will enable clients to fully harness their transformation journey.
You will be the primary expert for CM.com’s AI Marketing Cloud, AI Customer Service Cloud, Conversational AI Cloud, and HALO (Agentic AI) solutions. These innovative tools empower businesses to enhance their marketing, customer service, and conversational AI strategies, driving tangible results. Your mission is to ensure these solutions are effectively implemented, function seamlessly, and yield significant outcomes for our clients.

