Client Success Associate - Wealth / B2B2C (m/w/d)

Join scalablegmbh as a Client Success Associate in Berlin, where you will play a crucial role in ensuring our clients in the Wealth and B2B2C sectors achieve their goals. This full-time position offers the opportunity to work with a dynamic team dedicated to delivering exceptional service and support to our clients.

Join our dynamic team at scalablegmbh as a Client Success Manager specializing in Broker Tax & Trading. In this pivotal role, you will ensure our clients receive exceptional support in navigating their trading and taxation needs. Your fluency in German will be fundamental as you build and maintain strong relationships with our diverse client base. You will be responsible for addressing client inquiries, providing tailored solutions, and enhancing overall client satisfaction.

Join scalable GmbH as a Junior Client Success Associate and become a vital part of our dynamic Client Success team in Berlin. In this role, you will work closely with our clients to understand their needs, ensure their satisfaction, and help them get the most out of our services. This is a fantastic opportunity to grow your career in a fast-paced environment where your contributions will be valued and recognized.

Please note that this position is based in Berlin, London, or Paris - relocation support is provided if required. THE BEST WORK OF YOUR CAREERTrade Republic is Europe's largest savings platform, operating in 18 countries with over 10 million customers and €150 billion in assets. We're constantly striving for greater impact.Our mission is bold: to empower everyone to build wealth through easy, safe, and free access to financial systems. Here, you'll have the chance to advance your career while collaborating with a team of exceptional talent and cutting-edge technology, all aimed at creating a positive future for millions. WHAT YOU’LL BE DOINGAs a key member of the Product Operations team, you will address some of Trade Republic’s most significant challenges by designing scalable solutions that support hyper-growth. Your responsibilities will include:Advising on and implementing process improvements that enhance team efficiency and foster growth.Developing process automation to optimize cross-functional collaboration.Working closely with teams in Product, Engineering, Operations, Legal, Compliance, and Customer Service to achieve impactful outcomes.Driving strategic decisions through complex data analysis and managing critical projects.Continuously improving your skills in data analysis, project management, and stakeholder collaboration. WHAT WE’RE LOOKING FORA Bachelor's or Master's degree from a prestigious university in Management, Finance, or Computer Science.3-5 years of experience in a dynamic environment (e.g., startups, consulting, or investment banking).Outstanding attention to detail and a strong inclination towards data-driven decision-making.Proven track record of deconstructing complex problems and executing clear action plans.Experience in creating guidelines and Standard Operating Procedures (SOPs) for business processes and defining automation infrastructure.Excellent communication skills, a collaborative mindset, and confidence in engaging with stakeholders at every level.Fluency in English, with a results-driven, user-centric approach.

Join Cross Border Talents as a German Client Support Agent for a premier travel company based in Lisbon, Portugal. Become an integral part of our expanding multilingual team, engaging directly with clients and collaborating closely with internal departments of a leading multinational online business.Your role will involve advising client brands on optimizing their advertising effectiveness, assisting with marketing campaign enhancements, and providing technical support to resolve issues efficiently.Key Responsibilities:Guide customers through booking processes for hotels, holiday packages, and various travel-related services.Deliver effective solutions for both pre-travel and post-travel inquiries.Support customers with payment-related questions, modifications, and cancellations.

Intermate x SAMY – Redefining Social Media EngagementIntermate is one of the leading social media and influencer agencies in the DACH region. With over 250 professionals in Berlin, Hamburg, Cologne, and remote locations, we create innovative, social-first strategies, produce engaging content in our own studios, collaborate closely with creators, and manage data-driven campaigns using our proprietary technology. Our clients include some of the world's most recognized brands spanning lifestyle, FMCG, and technology sectors.As part of SAMY, a global agency network specializing in social media and creator marketing, we connect with over 970 experts across 20 locations. This opens up international opportunities, projects in approximately 55 markets, and the chance for you to grow far beyond borders. Note: Our application process is partly supported by an AI-driven assistant, who will conduct the initial introductory conversation. More information will be provided during your application process.YOUR ROLEYou will lead and develop your project management team while acting as the strategic point of contact for complex client projects in the telecommunications sector.You will collaboratively develop and implement comprehensive social media strategies alongside the strategy and social media departments, serving as a strategic partner for our high-budget clients.You will ensure top-tier operational and strategic client consulting, guaranteeing the successful execution of 360-degree campaigns.You will manage complex project workflows, coordinate interdisciplinary teams, and ensure timely and budget-compliant project delivery.With your extensive social expertise, you will add significant value to the team, ensuring optimal client advisory and excellent campaign execution.

As a Senior Operations Manager at Blacklane, you will play a pivotal role in expanding our operational framework to establish Blacklane as the premier partner for our esteemed supply partners (professional chauffeurs) across the European market. This leadership position is relationship-focused, aiming to harmonize supply and demand dynamics, enhance partner engagement, and uphold operational excellence while ensuring cost efficiency and profitability.This role reports directly to the Head of Operations for our European Cluster.YOUR CHALLENGE:Market Operations & StrategyDevelop and execute strategies for supply partnerships within ground transportation services in your designated area, ensuring that guests receive the highest quality service at optimized cost levels.Oversee, negotiate, and continually enhance supply costs, quality metrics, and availability within your region, translating KPIs into actionable operational steps.Manage and optimize supply pricing and margin performance, effectively balancing supply and demand to achieve profitability and fulfillment targets.Make strategic operational decisions based on market fluctuations, including pricing adjustments and capacity allocation.Foster strong partner engagement and loyalty, particularly in supply-constrained or low-volume market scenarios.Act as an advocate for chauffeur insights and operational realities within the organization, ensuring that their perspectives inform strategic and product developments.Contribute to the formulation of the global supply strategy.Process ImprovementLead process improvement initiatives by collaborating with internal stakeholders to address operational opportunities and challenges.Leverage data analysis and market insights to identify risks, enhance forecasting accuracy, and support informed decision-making.Collaborate cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align on commercial, regulatory, and operational priorities.Partner & Market EngagementBuild and nurture long-term strategic relationships with partners, ensuring ongoing communication and partnership growth.

Join Our Innovative Team!At Terry Soot Management Group (TSMG), we are at the forefront of data collection solutions where automation proves challenging. Founded in 2017, our mission spans across Europe, North America, and Asia, empowering decision-makers with comprehensive data insights.About the Role:As an Autonomous Vehicle Test Operator, you will play a pivotal role in the operation and evaluation of self-driving vehicles in autonomous mode. Your responsibilities will include collecting critical data, providing actionable feedback, and delivering ride-hailing services to the public, all while ensuring the highest safety standards.

Join Reddit as a Senior Client Account Manager in the DACH region, where you will be instrumental in managing and nurturing relationships with our large customer base. You will be responsible for developing strategic account plans, optimizing client satisfaction, and driving growth through innovative solutions tailored to our clients' needs.

Transform the Travel Experience Become a part of the GetYourGuide adventure, where we connect people with remarkable travel experiences worldwide. Millions rely on us for unique and trustworthy activities, all driven by our dedication to making each journey exceptional—starting with yours. Are you ready to unleash your potential alongside a community of fellow adventurers? Discover your next opportunity at our Berlin headquarters or in one of our global offices, from New York to Bangkok. Visit getyourguide.careers to embark on your journey. Team Mission As a part of the Business Operations & Strategy (Optimization) team, our mission is to provide the Modern Explorer with unparalleled access to global experiences, ensuring the best selection, availability, pricing, and quality while fostering mutual growth with our experience partners. We empower every supplier on GetYourGuide to succeed by offering advanced tools, actionable insights, personalized support, and seamless connectivity throughout their journey with us. We seek a highly analytical, strategic, action-oriented, and collaborative (Senior) Manager of Business Operations & Strategy to join our vibrant Optimization team and elevate our offerings! In this essential role, you will collaborate closely with our Account Management teams across regional offices, as well as with Sales Operations, Product, Marketing, and Analytics, to optimize, grow, and retain our global supply. You will design and implement innovative operational processes that enhance our marketplace and maximize supplier success. Together, we will shape the future of travel. Your Mission Design and Optimize Operational Processes: Develop, implement, and consistently refine scalable workflows and best practices that enable Account Management teams across all regions and cross-functional teams to achieve operational excellence. Global Enablement & Harmonization: Lead strategic initiatives to align, harmonize, and optimize our local Account Management and Supply Optimization efforts, ensuring consistency while adapting locally for supply growth and retention. Cross-Functional Collaboration: Partner closely with Sales, Product, Marketing, Analytics, and regional Account Management leaders to identify challenges, extract and implement best practices, and co-create impactful solutions. Data-Driven Supply Optimization: Utilize data analytics to drive supply optimization efforts, enhancing supplier performance and satisfaction.

Join our innovative team at scalablegmbh as a Senior Kotlin/Java Software Engineer in Client Technology. We are looking for a passionate engineer who thrives on building scalable, high-performance applications that make a difference.In this role, you will collaborate with cross-functional teams to design, develop, and optimize our client-facing technologies. Your expertise in Kotlin and Java will help us maintain our commitment to high-quality software development.

Join fioneer as a Regional Banking Client Partner in the DACH region, where you will lead transformative solutions and delivery for our banking clients. In this dynamic role, you will engage with stakeholders to understand their challenges and leverage innovative solutions to enhance their banking experience.We are looking for a visionary leader who can navigate complex client environments to deliver exceptional results. Your expertise in banking solutions will be crucial in driving client satisfaction and fostering long-term relationships.

About NomosAt Nomos, we are dedicated to revolutionizing energy accessibility for households across Europe. By partnering with leading technology firms, we develop innovative energy solutions that integrate cost-saving features into electric vehicles, heat pumps, battery storage systems, and more.About the TeamFounded by Stefan and Nils in 2024, our diverse team at Nomos is composed of researchers, entrepreneurs, and experienced engineers, all driven by a shared frustration with the current energy landscape and a vision to establish a pioneering enterprise in Europe. We foster a culture of open communication, personal responsibility, and inclusivity, emphasizing the importance of in-person collaboration in our Berlin Mitte office.Your RoleStreamline Operations. As an integral part of our team, you will help us enhance our services for customers, define essential operational processes, and simplify complexities to ensure seamless service delivery.Lead Special Projects from Day One. You will have the freedom to drive initiatives, whether by refining internal processes, managing critical operational tasks, or addressing unique challenges with agility and effectiveness.Oversee our energy infrastructure operations, nurturing relationships with grid operators, energy suppliers, and transmission system operators.Act as the crucial link between customer sign-ups and satisfaction: Monitor Nomos OS, troubleshoot issues, and establish processes for operational excellence.Create automation solutions to simplify procurement and enhance customer service workflows.Embrace a mindset of continuous learning! We encourage you to grow alongside us and tackle challenging problems beyond your comfort zone.Who You AreWe prioritize your drive and potential for growth over prior experience. Qualities we value include:Resistance to phrases like “that’s how it’s done,” “that’s not feasible,” or “no.”A work approach that blends kindness with assertiveness.A structured thinker and communicator.A strong sense of ownership, driving projects to their successful conclusion.

GoodHabitz is looking for a Product Operations Lead to strengthen and refine the way product development runs. This remote role is based in Berlin, Germany and centers on supporting teams as they bring training solutions to market. Role overview This position focuses on improving the daily operations behind product development. The Product Operations Lead will play a key part in connecting teams and ensuring projects move forward smoothly. What you will do Coordinate with colleagues across departments to align product development work Streamline processes that help launch GoodHabitz training solutions Work to make product delivery more efficient and dependable

Why Choose voize? Because We’re More Than Just a Job!At voize, we believe the most valuable gift to frontline workers is time - time to care, connect, and be fully present. Currently, that precious time is consumed by administrative tasks that divert nurses from their primary focus: people.We are revolutionizing this by creating an AI companion that liberates nurses from these tedious administrative duties, restoring up to 30% of their time. We don’t aim to replace humans; instead, we enhance and amplify their contributions. Today, over 1,100 care facilities trust voize, and more than 75,000 nurses depend on our AI companion to alleviate their daily workload.Our mission is supported by a $50M Series A funding round led by Balderton Capital, with contributions from HV Capital, Y Combinator, and other prominent investors.As a rapidly expanding team, we integrate cutting-edge technology with impactful social change. And now, we invite you to join us on this transformative journey!

Join us in redefining the future of insurance. As the Director of Strategic Operations, you will play a pivotal role in enhancing organizational efficiency, optimizing operational performance, and executing strategic initiatives. In collaboration with the COO, you will meld business strategy with product innovation and operational excellence across various core domains.Your mandate will include ensuring the successful launch and execution of strategic initiatives, while transforming Operations into a scalable, data-driven, and technology-enabled function. This multifaceted role encompasses strategic project management, data-centric decision-making, operating model design, and cross-departmental collaboration. Additionally, you will spearhead the development and integration of AI and automation systems within Operations, propelling innovation, enhancing efficiency, and improving customer experiences. You will also oversee a Senior Data Analyst and an Automations Manager.Key ResponsibilitiesStrategic Planning & ExecutionConvert leadership's strategic objectives into actionable plans with defined KPIs, milestones, and measurable results.Lead cross-functional initiatives in collaboration with Product, Engineering, Finance, Claims, and Customer Support teams.Act as a strategic partner to the COO, influencing the evolution of our insurance offerings.Data, KPIs & Performance ManagementManage the Operations KPI framework (e.g., CSAT, automation rate).Supervise data governance, reporting, and insight generation for Operations.Ensure operational decisions are based on comprehensive data, insights, and root-cause analysis.AI, Automation & Digital EnablementLead the automation and AI roadmap for Operations in partnership with Product and Engineering.Oversee automation projects across Customer Support, Claims, Payments/Dunning, and internal workflows.Identify key opportunities for automation and digital transformation to enhance efficiency and minimize operational costs.Retention StrategyDirect the operational retention strategy.Analyze churn factors and coordinate cross-functional responses.Work with Customer Support, Claims, and Product teams to improve retention and eliminate friction points.Manage insights and reporting related to retention KPIs.Payments & DunningOversee and refine operational processes connected to payments, dunning, and fraud prevention.Enhance payment operations in close partnership with Product, Engineering, and Finance.Aim to reduce involuntary churn through an improved payment experience and automation.Operating Model & StructureDesign and optimize comprehensive operational processes.Establish and uphold clear ownership structures (RACI, process owners, SLAs).Ensure process documentation, standardization, and cross-departmental alignment.

Doctolib sucht einen engagierten Partner Operations Lead, um unser Partner Operations Team in Berlin oder München zu unterstützen.Als Partner Operations Lead sind Sie verantwortlich für die tägliche Steuerung unserer IT-Service Partner im Bereich Deployment und fungieren als zentraler operativer Ansprechpartner innerhalb von Doctolib. Sie gewährleisten eine reibungslose Zusammenarbeit mit unseren Partnern, optimieren die Kapazitätssteuerung und lösen Probleme schnell und effektiv, um exzellente Kundenerlebnisse sicherzustellen.

About andercoreJoin an innovative AI-driven trading platform that is revolutionizing the industrial supply chain in infrastructure, energy, and construction materials. We connect trusted suppliers from Asia, Europe, and the GCC region with local demand through a sophisticated, integrated platform.Our proprietary AI technology automates and digitizes the entire lifecycle of materials trading—covering procurement, pricing, inventory management, logistics, and embedded financing—effectively replacing thousands of manual, relationship-driven processes with real-time orchestration.Buyers enjoy immediate quotes, dependable availability, and predictable delivery via our unified operating system. Suppliers gain from accurate demand forecasting, disciplined management, and seamless integration into cross-border fulfillment networks. We collaborate with top brands to execute both dropship and cross-dock fulfillment for large-scale transactions, transforming global supply chains into predictable, software-like workflows.With a remarkable growth trajectory, our company has achieved triple-digit-million GMV, operates in six international markets, and is rapidly progressing towards profitability. Our dedicated team of over 80 professionals, based in Berlin (HQ) and Asia, is pioneering the world’s first industrial-grade AI operating system for materials, redefining global trade in one of the most critical industries.We are proudly backed by prestigious investors and global banking partners, having successfully concluded a $40 million series B funding round with Atomico, Project A, and Invent Capital, and institutional support from Commerzbank and KfW.We are currently looking for a skilled Senior Operations Analyst to join our Logistics, Fulfillment, and Supply Chain team. This essential position will help establish comprehensive data and operational control transparency across our operations, empowering data-driven decision-making and continuous improvement.

Join our dynamic team at Strersecokgaastrergruppe as a Sales Manager / Account Executive focused on new client acquisition. In this essential role, you will be responsible for developing and executing innovative sales strategies to attract new customers while maintaining strong relationships with existing clients. Your expertise will drive growth and enhance our market presence.

Join our dedicated team at DEK Deutsche Extrakt Kaffee GmbH, where we produce high-quality instant coffee in our state-of-the-art production facility. As a Machine and Plant Operator, you will work alongside approximately 200 colleagues to ensure our production systems operate smoothly and efficiently. We prioritize safety, responsibility, and mutual respect, while deriving joy from crafting excellent coffee together.In your role, you will operate, monitor, and set up our modern production equipment, contributing to a seamless production process. Your commitment to upholding our quality and hygiene standards will be essential in delivering top-notch products. You can look forward to a diverse range of responsibilities, a collaborative work environment, and a structured onboarding process guided by experienced colleagues.Our work schedule follows a rotating 5-shift system (full-time, 35-hour week) with regular days off and attractive shift premiums, including weekend and night shifts.With your completed technical training—be it as a Machine and Plant Operator, Food Technology Specialist, Industrial Mechanic, or a similar qualification—and your willingness to work in a fully continuous shift system, you will be an ideal addition to our team.