Customer Service Agent

Join Sutherland as a Customer Service Agent and embark on an exciting journey to deliver exceptional support to our valued customers. In this role, you will be the first point of contact, assisting customers with their inquiries and providing solutions that enhance their experience. Your communication skills and dedication to customer satisfaction will play …

We are on the lookout for a talented and meticulous Contracts Lawyer to become an integral part of our dynamic legal team.The ideal candidate will take charge of drafting, reviewing, negotiating, and overseeing contracts for our organization. This role is crucial in ensuring adherence to Egyptian law and company regulations while effectively managing and mitigating contractual and legal risks.Key Responsibilities:Draft, review, amend, and negotiate a variety of contracts essential to our operations.Ensure compliance with Egyptian legal standards and company policies.Provide strategic legal counsel to various business units regarding contract risks and responsibilities.Monitor contract performance and compliance, identifying critical obligations and liabilities.Maintain and manage contract templates and standard documents.Conduct thorough risk assessments of contractual terms and propose mitigation strategies.Collaborate with external counsel when necessary and facilitate their contributions.Assist the legal team in resolving disputes, claims, and contract-related litigation.Ensure accurate record-keeping of contracts and facilitate documentation processes.Stay informed about changes in Egyptian legislation and communicate their implications to relevant stakeholders.Provide training to non-legal personnel on contract fundamentals and associated risks.Support in drafting corporate governance documents as required.

The Chief Technology Officer (CTO) for Mobile Applications will be instrumental in shaping and executing the mobile technology vision for our dynamic organization. This executive leader will spearhead the engineering teams responsible for the development of our iOS and Android applications, ensuring that our mobile product architecture aligns seamlessly with our overarching business strategy. As an integral member of the executive leadership team, the CTO will redefine digital travel experiences through the delivery of scalable, secure, and high-performance mobile platforms.Key ResponsibilitiesTechnology Leadership & Strategy: Define and direct the comprehensive mobile technology strategy in alignment with business objectives. Serve as a trusted advisor to the CEO and executive team regarding technology decisions, innovation, and risk management. Assess emerging technologies and maintain a competitive edge in our mobile stack.Product & Architecture Oversight: Take ownership of the architecture, scalability, and security of all mobile applications. Collaborate with Product, Design, and Data teams to deliver outstanding user experiences. Advocate for a seamless cross-platform strategy while optimizing native performance on both iOS and Android.Team Development & Culture:Build, lead, and mentor top-tier mobile engineering and technology teams. Cultivate a culture of excellence, accountability, experimentation, and innovation. Attract elite engineering talent and foster a high-performance organization.Execution & Delivery:Oversee technical execution to ensure timely delivery of mobile features and updates. Implement engineering best practices including Continuous Integration/Continuous Deployment (CI/CD), test automation, observability, and DevOps methodologies.Manage the operational health of the mobile platform, ensuring optimal uptime, reliability, and performance.Business Partnership:Translate technical capabilities into tangible business impacts, driving growth and customer retention through mobile innovation. Guide decisions on build versus buy with a strong understanding of return on investment (ROI), scalability, and long-term value. Ensure technology supports global expansion, localization, and compliance with standards such as GDPR and PCI.

Job Overview:We are in search of a skilled ELV & Security Systems Supervisor to spearhead the design, proposal, and execution of cutting-edge integrated security and low-current systems. The successful candidate will possess a solid background in systems such as CCTV, Access Control (ACS), IPTV, MATV, Fire Alarm (FA), Public Address (PA), Intercom, Intrusion Detection, Parking Management, and Digital Signage. Your responsibilities will encompass preparing technical offers, conducting site assessments, crafting cost-efficient solutions, and partnering with sales teams to ensure the delivery of top-notch security proposals. If you have a robust technical and commercial skill set in physical security systems, we welcome your application.Key Responsibilities:Technical Proposal & Solution Development:· Prepare detailed technical offers that include introductions, Bill of Quantities (BOQ), solution descriptions, drawings, and project timelines.· Generate accurate client quotations based on BOQ and specifications, ensuring precision before finalization.· Collaborate with the Sales Team to devise optimal security solutions and provide necessary technical support.· Draft technical and commercial proposals while maintaining thorough documentation of contracts, pricing, and configurations.Market & Client Interaction:· Identify market trends and emerging security technologies to foster business opportunities.· Engage with clients to understand their requirements, amend proposals, and finalize pricing.· Follow up with clients to gather feedback, negotiate terms, and close deals.Site Evaluation & Implementation Assistance:· Conduct site surveys to assess security needs and the feasibility of proposed solutions.· Collaborate closely with engineering and installation teams to ensure efficient project execution.

Represent our company in the field by showcasing our extensive range of products including forklifts and related equipment through customer visits at various locations. Achieve or surpass monthly and annual sales targets set by management. Identify, research, and actively engage potential clients in the industrial equipment market to create new sales opportunities. Build and sustain strong relationships with both existing and prospective clients to ensure repeat business and long-lasting partnerships. Evaluate customer requirements on-site and recommend appropriate equipment solutions leveraging technical and product expertise. Prepare and present tailored presentations, proposals, quotes, and contracts to meet customer specifications. Collaborate with clients to clarify product offerings, discuss service plans, and ensure all sales documentation is accurate and complete. Deliver prompt and precise technical and sales support to clients, ensuring optimal equipment selection and usage. Quickly address customer inquiries and resolve issues to maintain high customer satisfaction levels. Maintain detailed records of customer interactions, sales activities, and follow-ups, keeping a complete file for each client. Track competitor activities and market trends to stay informed and retain a competitive advantage. Utilize all available sales tools, CRM systems, and resources to enhance sales efficiency and reporting. Work closely with internal operations and service teams to ensure smooth delivery, installation, or implementation of products and solutions.

Join our dynamic team at ssc-hr as a Hybrid Cloud Pre-Sales Solution Architect, where you'll play a crucial role in driving our presales initiatives. In this position, you will lead comprehensive assessments, strategize, and develop roadmaps for data center exits and migrations, including transformations for branch offices, edge locations, and hybrid cloud solutions. This role requires a deep understanding of data center architecture, hybrid cloud technologies, migration strategies, and a strong commitment to sustainability.Key Responsibilities:Assessment and Analysis:Conduct in-depth evaluations of clients' data center infrastructures, including branch offices and edge locations.Analyze strengths, weaknesses, opportunities, and threats within both centralized and distributed environments.Strategy and Roadmap Development:Formulate detailed transformation strategies and roadmaps for data centers that align with client business goals.Design innovative solutions leveraging the latest technologies and industry best practices to ensure scalability across diverse environments.Reference Architecture and Best Practices:Implement industry best practices and reference architectures to create efficient, scalable solutions for centralized and distributed setups.Remain informed about emerging technologies and trends in data center transformations and edge computing.Private Cloud and Hybrid Cloud Implementation:Provide guidance on the design and implementation of private cloud solutions, addressing security, compliance, and performance needs.Work closely with engineering teams to ensure the effective deployment of hybrid cloud solutions.Sustainability Integration:Incorporate sustainability practices into data center transformation plans for both centralized and distributed environments.Promote green technologies and energy-efficient practices within data centers and edge locations.Client Advisory:Deliver expert guidance to clients regarding data center transformations, private cloud implementations, and technology choices.Collaborate with clients to address their concerns and provide innovative hybrid cloud strategies.Business Case Preparation:Create comprehensive business cases for data center transformation projects across centralized and edge environments.Partner with financial analysts to ensure the accuracy of financial models.Presales Activities:Participate in presales activities, including presentations, workshops, and technical discussions.Collaborate with sales teams to understand customer needs and contribute to compelling proposals for hybrid cloud solutions.

About Us:We are a leading global partner in business and technology transformation, committed to supporting organizations as they navigate their transition to a digital and sustainable future. With over 340,000 dedicated team members across more than 50 countries, we leverage our 55+ years of expertise to deliver impactful solutions that meet the diverse needs of our clients. Our services encompass everything from strategic design to advanced engineering, driven by our exceptional capabilities in AI, generative AI, cloud, and data, complemented by our extensive industry insights and partnerships. In 2024, we proudly reported global revenues of €22.1 billion. Position Overview:As an Identity and Access Management (IAM) Engineer, you will be instrumental in empowering our teams by developing and sustaining a robust and scalable IAM solution. Your efforts will ensure the reliability and efficiency of our production and development environments, paving the way for seamless deployments and streamlined workflows. Key Responsibilities:PingOne Infrastructure Management:Design, provision, and maintain the integration of PingOne with target applications.Monitor and optimize authentication performance.Diagnose issues and implement solutions to guarantee high availability and stability.PingOne DaVinci:Design, construct, and refine workflows to automate manual tasks and deliver new functionalities.Integrate various tools and services to bolster development and testing workflows.Collaborate with development teams to ensure workflows align with their needs and alleviate any challenges.Developer Support:Offer technical guidance to development teams on effective utilization of OIDC, OAUTH, and SAML integrations.Encourage a culture of collaboration and continuous improvement within the IAM team.Production Support:Engage in incident response and resolution, ensuring minimal service downtime and disruption.Continuously assess and enhance performance, reliability, and security of IAM solutions.

Join our dynamic team as a Product Planning Supervisor in Cairo, where you'll play a pivotal role in ensuring precise demand forecasts and optimal inventory levels to secure product availability across various channels, including showrooms, e-commerce platforms, and key accounts.In this role, you will collaborate closely with Sales, Purchasing, and Logistics teams to meet sales targets, enhance service levels, and improve inventory turnover.Key Responsibilities:Transform approved demand plans into actionable supply and replenishment strategies for warehouses and branches.Coordinate with the Purchasing team to plan purchase orders and ensure timely product availability.Maintain optimal stock levels, focusing on inventory classifications and fast/slow-moving items.Oversee safety stock levels and reorder parameters using ERP D365 based on demand trends and supplier performance.Track open purchase orders and incoming shipments to prevent availability issues.Utilize statistical forecasting tools to generate and validate demand forecasts.Engage with Sales, Marketing, and Category Management in demand review meetings to ensure alignment.Monitor inventory health, addressing aging and slow-moving stock with strategic actions.Provide comprehensive reports on forecast accuracy, service levels, and stock aging.Analyze stock discrepancies and recommend corrective actions.

Job Overview:The Real Estate Manager will spearhead the management of property portfolios, oversee transactions, and ensure adherence to local regulations. This role is pivotal for driving business development strategies aimed at enhancing sales growth and market presence within the rapidly evolving real estate landscape in Egypt.Key Responsibilities:Sales & Business Development:1. Market DevelopmentIdentify and evaluate emerging opportunities in the residential, commercial, and industrial sectors.Conduct thorough research on competitors and pricing trends.Analyze customer demographics and demand patterns.Devise strategic market entry plans for new regions.2. Sales Strategy & Planning:Establish annual sales goals and performance indicators.Design and implement targeted marketing campaigns to engage potential buyers, investors, and tenants.Create pricing models that reflect current market conditions.Maintain an efficient sales pipeline management system.3. Client Acquisition & Retention:Identify and cultivate relationships with high-value clients and investors.Conduct property presentations and provide client consultations.Negotiate contracts and finalize deals successfully.Implement customer retention and loyalty programs.4. Partnership & Network Development:Forge relationships with developers, investors, and financial institutions.Collaborate with government agencies and regulatory entities.Establish partnerships with international real estate firms.Create referral networks and strategic alliances.5. Revenue Generation:Optimize property sales and rental income.Identify potential upselling and cross-selling opportunities.Manage asset portfolios for maximum profitability.Explore new revenue avenues, including property management services and consulting.Strategic Role Responsibilities:1. Business Strategy & Planning:Develop 3-5 year business plans aligned with the company's vision.Define KPIs and monitor performance metrics.Conduct SWOT analyses and gather competitive intelligence.Forecast market trends and adjust strategies accordingly.2. Portfolio Optimization:Evaluate property performance and ROI.Advise on acquisitions, disposals, or renovations.Manage asset allocation across various property types.Balance immediate returns with long-term growth strategies.3. Market Leadership & Innovation:Position the company as a leader in the real estate sector.Implement cutting-edge property management solutions.Adopt technological platforms to enhance operational efficiency.Lead initiatives for innovative practices in the real estate field.

Join Our Team as a Senior Data Architect!We are looking for a dynamic and experienced Senior Data Architect to lead our data modeling initiatives and drive our data strategy. You will play a crucial role in shaping the architecture of our data solutions and ensuring they align with business and IT requirements.Key Responsibilities:Lead the design and development of conceptual, logical, and physical data models.Implement business and IT data requirements across various platforms, including relational, dimensional, and NoSQL.Establish and uphold data modeling and design standards, utilizing effective tools and best practices.Oversee the implementation of RDBMS, operational data stores (ODS), data marts, and data lakes.Identify architecture, infrastructure, and interfaces to data sources, ensuring robust security and analytic model support.Enhance data query performance through best practices and pinpoint opportunities for improvement in existing data systems.Collaborate with cross-functional teams to address project needs and mitigate delivery risks.Support the development of data tools for reporting, visualization, analytics, and machine learning initiatives.Design and manage data infrastructure to ensure organized data extraction, storage, and accessibility for authorized users.Identify and integrate internal and external data sources while ensuring data accuracy, security, and accessibility.

Perform thorough inspections of electrical installations, ensuring alignment with relevant codes and standards. Analyze and assess electrical plans, specifications, and drawings to confirm compliance with project requirements. Collaborate with contractors and project teams to effectively schedule inspections and ensure timely project completion. Compile comprehensive inspection reports detailing findings, deficiencies, and required corrective measures. Contribute to the development and enhancement of inspection procedures and guidelines. Offer technical guidance and support to contractors and on-site personnel concerning electrical work. Oversee adherence to safety protocols and regulatory obligations. Engage in project meetings, relaying inspection results to stakeholders. Maintain up-to-date knowledge of industry standards, regulations, and best practices pertinent to electrical installations. Execute additional tasks as directed by the supervisor.

Key Responsibilities:Strategic Planning & Roadmap Development: Formulate and prioritize the product roadmap in alignment with the company's OKRs and objectives for international growth. Identify essential customer challenges (both vendors and buyers) and develop scalable, technology-driven solutions. Convey business objectives into precise product specifications and user narratives. Execution & Leadership: Oversee cross-functional sprints, collaborating closely with engineers, designers, and various stakeholders. Ensure launch readiness, including quality assurance, documentation, training, and performance evaluation. Take ownership of critical product KPIs such as activation rates, lead times, self-service adoption, and Net Promoter Score (NPS). Growth & Continuous Improvement: Enhance product usability across both desktop and mobile platforms (web/app). Utilize user feedback and analytical data to refine features (e.g., white-label solutions, tiered pricing models, logistics options). Facilitate integrations with tools utilized by vendors (ERP, inventory systems) and buyers (eCommerce platforms like Salla, Zid, Shopify).

Your Responsibilities:Lead engaging discussions on Risk Management, identify critical operational risks, and collaboratively establish and track action plans to mitigate those risks.Conduct quarterly assessments of essential control measures, highlighting any deficiencies to the management of Operating Companies (OpCo) for timely corrective action.Collaborate with the OpCo Process & Control Improvement (P&CI) team to enforce Internal Controls over Financial Reporting.Clarify the OpCo Business Self-assessments concerning the Heineken Rules for Internal Controls over Financial Reporting.Assist OpCos in managing Access Rights, focusing on the resolution of access conflicts.Review specific policies and facilitate the sharing of best practices among OpCos.Organize and facilitate Continuous Process Improvement (CPI) training sessions, ensuring the successful completion of CPI initiatives.Support OpCos in conducting Fraud investigations and other special inquiries as needed.

As a Supply Chain Assistant, you will play a vital role in supporting our supply chain operations. Your responsibilities will include:Collaborating with various departments and stakeholders to identify and secure the necessary resources for a robust supply chain.Analyzing current inventory levels and operational procedures, proposing strategies to enhance supply chain efficiency and profitability.Managing the creation of new purchase contracts and overseeing shipping procedures along with relevant documentation.Developing policies aimed at improving overall efficiency while maintaining high standards of quality and safety.Identifying optimal shipping and transportation routes, focusing on consolidating warehousing and distribution.Negotiating pricing and delivery terms with suppliers, vendors, and shipping companies.Monitoring supplier performance to ensure compliance with quality and delivery standards; collaborating with other departments to identify and qualify new suppliers.

Join LEONI as a Production Segment Leader in our dynamic Cairo facility. This exciting opportunity is perfect for individuals eager to launch their careers in the production and logistics sector.As a Production Segment Leader, you will be responsible for overseeing specific segments of our production line, ensuring efficiency and quality standards are met. This role offers a unique chance to develop your skills and grow within a leading global provider of cables and cable systems.

Job Opportunity: BIM Coordinator Join a prestigious Multidisciplinary Architectural & Engineering Consulting Firm that has been a leader in the industry since 1983. We are seeking a skilled BIM Coordinator to enhance our technical team in Egypt.If you are a Revit specialist with a keen interest in coordination and industrial projects, we want to connect with you!Key Responsibilities:Oversee and coordinate 3D models across multiple engineering disciplines.Conduct advanced Clash Detection using Navisworks Manage and produce comprehensive reports.Ensure all models adhere to project standards and BIM execution plans.Provide support to design and construction teams through precise 3D visualizations.

OverviewJoin our dynamic team at bm-to as a Senior Product Designer. In this pivotal role, you will spearhead the design of user-focused digital experiences, collaborating closely with multidisciplinary teams to create seamless interfaces, tackle intricate challenges, and drive the overall product vision forward.Key ResponsibilitiesDirect the design process throughout the entire product lifecycle, from initial discovery through to final delivery.Develop wireframes, prototypes, and polished high-fidelity user interface designs.Engage in collaboration with product managers, engineering staff, and research teams to ensure design objectives align with business goals.Continuously enhance and uphold our design system to ensure consistency and quality.Provide mentorship to junior designers while actively contributing to overarching design strategies.Your ProfileMinimum of 3 years of experience in product design with a compelling portfolio to showcase your work.Proficient in UX/UI design principles with a keen eye for detail.Exceptional communication skills and a natural inclination for cross-functional teamwork.Demonstrated experience with design systems and a commitment to user-centered design.A genuine passion for crafting outstanding digital experiences.

Join our dynamic team at Sutherland as a French Customer Service Advisor! In this role, you will be the first point of contact for our valued clients, providing exceptional support and solutions in French. You will assist customers with inquiries, troubleshoot issues, and ensure a positive experience at every interaction.If you have a passion for helping others and possess strong communication skills in French, we want to hear from you!

b_labs serves as the catalyst for transformation and digitization at B.TECH, aiming to revolutionize the industry landscape. As a pivotal player in Egyptian retail, we drive technological advancements for B.TECH, which aspires to be the foremost omni-channel platform for consumer electronics and appliances in Egypt. By joining our dynamic b_labs team, you will thrive in a collaborative startup atmosphere while enjoying the security of a company that consistently achieves strong year-over-year growth. Become a vital part of a visionary, customer-centric team dedicated to pioneering digital retail across the Middle East.

About the Role talent3600 is hiring a Lead Senior Video Editor for its Cairo, Maadi office. This position sits at the heart of post-production, shaping the narrative and creative vision for a range of video projects. The Lead Senior Video Editor guides the editing process, oversees the workflow, and ensures every final cut meets high creative and technical standards. Main Responsibilities Set Creative Direction: Drive narrative development by making key decisions on story structure, pacing, tone, and emotional impact. Oversee Post-Production: Manage the editing workflow from first cut through to final delivery, keeping projects on schedule and up to quality benchmarks. Mentor Team Members: Support and coach Video Editors and Assistant Editors, offering feedback and technical advice. Quality Control: Act as the last checkpoint for video content, reviewing for narrative flow, technical quality, and brand alignment before client delivery. Collaborate Across Departments: Work closely with creative leads and other department heads to deliver cohesive, high-quality videos. Location This role is based in Cairo, Maadi, Egypt.