Senior Problem Manager

Role overview The Senior Problem Manager at Experian in Heredia plays a key part in improving operational performance. The focus is on uncovering and resolving complex issues that affect systems and processes. Success in this role depends on working closely with teams from various functions to implement changes that support efficiency and reliability. What y…

About UsAt Konrad Group, we pride ourselves on being a next-generation digital consultancy committed to addressing intricate business challenges for our diverse global clientele. Our team thrives in a culture of innovation, where we are dedicated to crafting world-class digital solutions that are utilized by millions of consumers worldwide. We seek out exceptionally talented, analytical individuals who are passionate about learning and growth.Role OverviewAs a Salesforce Developer, you will engage in the development of web applications using the Salesforce platform. Collaborating with our software development team, you will contribute to the creation and deployment of both consumer-facing and enterprise applications. This position is perfect for driven developers who are confident in their technical skills and eager to join a highly skilled team at Konrad.Your ResponsibilitiesDevelop maintainable, testable, and high-performance software in collaboration with our exceptional team.Participate in code reviews and conduct thorough testing to ensure software quality.Explore new technologies and tools, sharing your discoveries with the team.Communicate effectively with team members to enhance collaboration.

About Bluelight Consulting Bluelight Consulting is a software consultancy with teams across the United States and Central and South America. The company focuses on building technology solutions that improve user experiences, with a strong commitment to quality and customer satisfaction. Bluelight values collaboration and aims to create a workplace where team members can grow and succeed together. Role Overview: Outbound Sales Development Representative This remote position is based in Latin America, with a location in Heredia, Costa Rica. The Outbound Sales Development Representative will join a growing team and play a key role in expanding Bluelight's client base. The company encourages new ideas and values each contribution, offering the chance to work on meaningful projects that stand out in the market. What You Will Do Engage with prospective clients to introduce Bluelight's services and solutions Support the sales team by identifying and qualifying new business opportunities Collaborate with colleagues across the Americas to deliver high-quality results Contribute to a culture of continuous learning and professional development What Bluelight Offers Opportunities to work on challenging, market-leading projects A collaborative and supportive team environment Focus on personal and professional growth A diverse workplace where every team member's input matters

About Bluelight Consulting Bluelight Consulting designs and builds technology solutions for clients across the United States and Central and South America. The company focuses on quality, customer satisfaction, and a collaborative workplace where team members can grow and develop their skills. As Bluelight expands, the team values diverse perspectives and a shared commitment to delivering excellent service. Role Overview: Outbound Sales Development Representative This remote position is based in Latin America, with a specific location in Liberia, Costa Rica. The role suits someone who enjoys working in a setting where contributions matter and projects have real impact. The Outbound Sales Development Representative will play a part in bringing in new business and supporting the company's continued growth. What You Will Do Engage with potential clients and introduce Bluelight’s services Support the sales team by identifying and qualifying new opportunities Work closely with colleagues across the company to ensure a smooth client experience Contribute to a collaborative team environment What Bluelight Offers Opportunities to work on meaningful projects alongside a skilled team A culture that values continuous learning and professional growth Support for personal development and new skill acquisition A remote-first approach for team members in Latin America Who Thrives Here Individuals who enjoy a collaborative, growth-oriented workplace Those who value quality and customer satisfaction People interested in being part of a growing consultancy

About Bluelight Consulting Bluelight Consulting is a software consultancy with teams across the United States and Central and South America. The company focuses on building technology solutions that improve user experience, emphasizing quality and customer satisfaction. Bluelight values collaboration and aims to create an environment where every team member can grow and contribute. Role Overview: Outbound Sales Development Representative (Remote, Latin America) This position supports Bluelight's growth by connecting with potential clients and helping expand the business. The Outbound Sales Development Representative will join a growing team, working remotely from Latin America. The company values input from all team members and encourages open communication. What You Will Do Engage with potential clients to introduce Bluelight's services and solutions Contribute to projects that help build high-quality software applications Work closely with colleagues across different regions Participate in a culture that encourages continuous learning and professional development Who Thrives Here Individuals who enjoy working in a collaborative, remote setting People who value ongoing learning and personal growth Those who are diligent and committed to delivering quality work Anyone interested in contributing to a growing consultancy focused on technology and client satisfaction Location This is a remote position based in Latin America. The company has operations in Cartago, Costa Rica, and other locations across the region.

Join Experian as a Senior Data Engineer and take part in transforming how we harness data insights to drive business strategies. In this pivotal role, you will design and implement robust data pipelines, ensuring seamless data flow and integrity. Collaborate with cross-functional teams to develop data models and analytics that empower decision-making across the organization.

Experian is seeking a Senior Financial Analyst in Heredia to support financial strategy and analysis across the organization. This position plays a key role in shaping decision-making by working closely with teams from different departments. What you will do Collaborate with cross-functional teams to deliver financial insights that support business goals Lead financial forecasting, manage budgets, and prepare detailed reports Analyze complex financial data to identify trends and areas for improvement Present findings and recommendations to senior management Role overview This role centers on providing accurate financial analysis and reporting. By interpreting data and highlighting opportunities for growth, the Senior Financial Analyst helps ensure alignment with Experian's corporate objectives.

Encora is looking for a Senior Site Reliability Engineer based in Costa Rica. This position focuses on designing, developing, and maintaining software solutions that support business goals. Role overview The Senior Site Reliability Engineer will collaborate with cross-functional teams to understand business needs and translate them into scalable and efficient applications. The role involves leading technical projects and guiding the development of reliable software systems. What you will do Design and develop software solutions that address core business requirements Maintain and improve existing systems for reliability and performance Work with teams across disciplines to deliver scalable applications Mentor junior engineers and share technical knowledge Promote best practices in software development Requirements Experience designing, developing, and maintaining software systems Ability to lead technical projects and mentor others Strong collaboration skills with cross-functional teams

Experian seeks a Senior Data Engineer based in Heredia to transform raw data into actionable insights. This position centers on creating and maintaining the data pipelines that support analytics and business intelligence efforts throughout the company. Key responsibilities Design, build, and maintain data pipelines to ensure reliable data flow Contribute to analytics and business intelligence initiatives by preparing data for analysis Utilize modern data technologies to support evolving business needs Work closely with fellow engineers to deliver high-quality solutions Collaboration and technology This role involves working alongside an experienced engineering team and engaging with up-to-date data tools. The work supports company-wide projects that depend on robust, well-structured data.

The Senior Manager of Operational Resilience will spearhead oversight and guidance for the first line of defense (1LoD), ensuring adherence to resilience policy requirements while championing best practices that align with current standards and regulatory mandates.This role requires a hands-on approach to support North America (NA) and act as a subject matter expert (SME) in Operational Resilience. You will report directly to the Business Resilience Manager.Your responsibilities will include leading regional crisis management incidents in accordance with the Global Crisis Management Framework.Key partnerships will be with the NA Executive Team and Senior Leaders.You will assist 1LoD teams in establishing operational resilience to comply with our Resilience policy and standards through effective advice, monitoring, training, and testing.In the event of major incidents, you will respond following the Crisis Management framework, serving as the regional lead to coordinate Crisis Management Teams and facilitate regular testing and exercises to clarify stakeholder roles and responsibilities in crisis situations.Engagement in continuous enhancement of resiliency processes is crucial, adapting to regulatory changes and best practices.Lead and support regional resilience risk assessments to evaluate risk exposure and ensure necessary corrective actions are implemented.Core Responsibilities:Influence, implement, and engrain industry-standard resilience disciplines and practices (tech, cyber, operations).Develop insights into regional resilience risks related to Critical Business Services to guide effective management actions for service recovery and restoration capabilities.Execute Crisis Management incident response protocols to ensure appropriate reactions.Conduct training and exercises for Gold and Silver Crisis Management teams across various extreme scenarios, including the development of playbooks and incident response plans, while supporting Platinum incidents as needed.Actively participate in the Global Watchtower process alongside other stakeholders to understand the threat landscape and emerging resilience regulations, providing actionable insights.Oversee, plan, and schedule key resilience activities, including: plan creation/reviews, business continuity/crisis event exercises, 1LoD consultancy, client/regulatory audits, merger & acquisition (M&A) activities—due diligence and integration, and management of Critical Supplier RSQ exceptions.

Tebra communicates exclusively with candidates through official channels, such as email addresses ending in @tebra.com, @patientpop.com, or @kareo.com, and via our applicant tracking system, Greenhouse. We prioritize your privacy and will not request sensitive personal information through social media or text messages. Please note that we do not conduct interviews via instant messaging.About the RoleTebra is looking for an experienced Senior Product Business Analyst to enhance our product analytics initiative, facilitating agile and informed decision-making across our platform teams. You will serve as the vital link between data insights and strategic decision-making by converting complex product usage metrics into straightforward, actionable insights that will influence our roadmap strategy, feature adoption, and drive product innovation.Your Area of FocusDevelop and refine Tebra’s product performance metrics and reporting framework to maintain visibility into active usage (DAU/MAU) and feature adoption.Act as a strategic business partner to Product and Engineering leadership by translating usage data into actionable insights that inform roadmap prioritization.Produce leadership-ready analyses and Tableau dashboards that shape decision-making and track progress towards product objectives.Create and manage scalable SQL models in Snowflake that enable self-service analytics and reliable product reporting.Establish consolidated reporting standards to provide a coherent view of the user journey across Product, Engineering, and Finance.Collaborate closely with cross-functional analysts in Customer Success, Growth, and Finance to derive insights linking product usage to business metrics such as retention, expansion, and pricing strategies.Develop and maintain a thorough data dictionary for the product analytics function to promote data literacy throughout the organization.

About Us At Konrad Group, we are a pioneering digital consultancy committed to addressing intricate business challenges for our international clientele through innovative and forward-thinking solutions. Our team thrives in a culture that champions creativity and excellence, delivering top-tier digital products that are utilized by millions of consumers globally. We seek out exceptionally intelligent, analytical, and diligent individuals who are passionate about lifelong learning. Role Overview As a Senior Consultant, you will spearhead cross-functional teams composed of consultants, designers, and developers on medium to large-scale digital initiatives. You will guide our clients through our Design Thinking Process, ensuring the delivery of state-of-the-art user experiences. In your capacity as a senior team member, you will leverage your diverse industry experience to tackle complex business challenges while facilitating early brainstorming sessions, crafting compelling user experiences, and overseeing technical implementation. The ideal candidate will possess demonstrable experience in leading teams and mentoring junior members. In this dynamic role, you will collaborate closely with our Strategy, Project Management, User Experience (UX) Design, and Technology teams. Your Responsibilities Support the engagement lead on various projects ranging from rapid-to-market initiatives to extensive digital transformations. Utilize your expertise to strategize and design digital solutions across multiple sectors. Lead and engage in user experience design thinking workshops with clients. Understand and interpret client business needs and objectives, collaborating with design and technology teams to create seamless user experiences. Ensure that client objectives and project timelines are achieved. Act as a thought leader in design and technology, keeping abreast of existing and emerging trends. Structure presentations, documentation, proposal responses, and other supporting materials. Mentor and guide junior team members.

Join Experian as a Senior Project Manager and lead transformative projects that drive innovation and efficiency. In this pivotal role, you will collaborate with cross-functional teams to ensure project success, from initiation through delivery. Your leadership will guide the project lifecycle, manage stakeholder expectations, and leverage strategic insights to optimize performance.

Join our innovative team at Homera Health as a Senior Web Designer, where you will play a pivotal role in creating visually stunning and user-friendly websites. You will collaborate with cross-functional teams to design and implement responsive web solutions that enhance user engagement and drive our mission forward.

Encora is looking for a Senior OTM Architect to join its team in Argentina, Bolivia, Colombia, Costa Rica, or Peru. This position centers on designing and implementing Oracle Transportation Management (OTM) systems for complex supply chain and transportation environments. Role overview This architect will shape technical solutions for OTM, guiding projects from initial design through integration with other enterprise platforms. The role calls for both strategic planning and hands-on technical leadership in transportation and supply chain management. What you will do Lead the architecture and design of OTM solutions Oversee integration of OTM with other enterprise systems Work closely with cross-functional teams to support project delivery Mentor junior architects and team members Requirements Extensive experience with transportation solutions and supply chain management Strong background in Oracle Transportation Management (OTM) Experience in technical leadership and project management

Location: Costa RicaWork Mode: Hybrid Role overview The Senior Go Backend Engineer - Cybersecurity position focuses on building and maintaining backend systems that strengthen cybersecurity solutions. This role centers on designing, developing, and supporting robust software with Golang, and requires working closely with other teams to turn business needs into scalable, reliable applications. The position also involves leading technical initiatives and mentoring less experienced engineers. What you will do Design, develop, and integrate high-performance backend systems for cybersecurity platforms using Golang. Architect and implement scalable microservices and cloud-native solutions, prioritizing high availability and resilience. Build and maintain CI/CD pipelines, observability, and monitoring systems to ensure dependable operations. Work with cross-functional teams, contribute to system design decisions, and mentor engineers to encourage best practices. Key requirements Experience with Golang in backend development. Background in designing scalable microservices and cloud-native architectures. Familiarity with CI/CD processes, observability, and monitoring tools. Ability to collaborate across teams and mentor junior engineers.

Location: Costa RicaWork Mode: Hybrid Role overview The Senior Analytics Engineer at Encora focuses on designing, developing, and maintaining software solutions that support business analytics. This position works closely with cross-functional teams to translate business needs into scalable software applications. In addition to technical leadership, the role includes mentoring junior engineers and promoting improvements in development practices to maintain dependable software systems. What you will do Lead the migration of dashboards and reports from ThoughtSpot to Power BI, ensuring compliance with enterprise data standards. Design and develop scalable data models and semantic layers that support self-service analytics for the organization. Work with data engineering teams to maintain reliable data pipelines and ensure high-quality data sources. Enhance report performance, governance, and usability, and assist business users through training and onboarding. Key responsibilities Guide technical projects and set best practices for software development within analytics engineering. Mentor junior engineers and contribute to a culture of continuous improvement.

Join our dynamic team at Sysdig as a Senior Data Analytics Engineer! In this pivotal role, you will be responsible for designing and implementing analytics solutions that enable our clients to make data-driven decisions. You will work collaboratively with cross-functional teams to extract insights from complex datasets and drive impactful business outcomes.

Are you ready to make a significant impact on the reliability and performance of our platform? West Monroe is seeking a skilled and experienced Senior Site Reliability Engineer (Level 3) to join our dynamic Lamina team in Costa Rica. As a vital member of our product team, you will collaborate with Product, Engineering, Product Security, and Technical Architects to design, build, operate, and secure our cutting-edge platform. Your mission will be to ensure the reliability, availability, and operational excellence of our services by implementing infrastructure as code, enhancing observability, and improving incident response in a cloud environment. As a Senior SRE, you will take ownership of multiple platform services or critical product domains in production across various regions. Your responsibilities will include:Designing and implementing reusable, production-ready platform architecture and automation using Terraform modules and container platforms.Applying deep technical expertise in AWS cloud infrastructure, Infrastructure as Code (IaC), and observability to resolve complex technical challenges.Collaborating with Product, Security, and Engineering teams to guide product and roadmap decisions from an operational and security perspective.Making informed trade-offs between reliability, cost, performance, and security, while effectively communicating impacts to stakeholders.

About Bluelight Consulting Bluelight Consulting is a software consultancy focused on building and delivering technology solutions that improve user experiences. The team serves clients across the United States, Central America, and South America. Client service, quality, and customer satisfaction are central to the company’s approach. Collaboration and growth are part of daily work, and team members are encouraged to excel in a supportive environment. Role Overview The team is hiring an Outbound Sales Development Representative to support Bluelight Consulting’s growth. This is a remote position based in Latin America, with a location in Alajuela, Costa Rica. The role suits someone who enjoys working in a changing environment, values teamwork, and wants to make a direct impact on the business. Day-to-day, the work involves connecting with potential clients and helping to deliver software solutions that matter in the market. What You Will Do Identify and reach out to prospective clients for Bluelight’s software consulting services Engage in outbound sales activities to generate new business opportunities Contribute insights and feedback to help improve the sales process Work closely with team members to support company goals and client needs What We Look For Interest in sales and business development Ability to work independently and as part of a team Strong communication skills Motivation to learn and grow professionally Based in Latin America (remote work) Why Join Bluelight Consulting? Collaborative culture that values learning and development Opportunities to work on projects that make a market impact Supportive team committed to personal and professional growth Remote work flexibility within Latin America