Customer Learning Consultant

At Gong, we leverage cutting-edge AI technology to revolutionize the way revenue teams achieve success. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive platform that observes, guides, and collaborates with some of the most accomplished revenue teams globally. With the Gong Revenue Graph, AI-driven intelligence, s…

As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing and maintaining long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities within a diverse portfolio of Datadog clients, ensuring successful product utilization and customer retention. You will act as a passionate advocate for our customers, striving to provide an exceptional experience across a high volume of accounts. Utilizing a well-defined methodology, you will assess each customer's unique needs and effectively communicate the value of the Datadog product. As we expand our Customer Success team, prioritizing personal development and team achievements is crucial. At Datadog, we value our office culture, emphasizing strong relationships, collaboration, and the creativity that each team member brings. We embrace a hybrid workplace model to enable our Datadogs to achieve a harmonious work-life balance.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide round-the-clock, flawless customer service, thereby revolutionizing their customer interactions. Fin can be integrated with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for more intricate or high-touch inquiries that necessitate human intervention.Established in 2011 and relied upon by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. Guided by our core values, we continuously push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What’s the Opportunity?Customer Success Managers (CSMs) at Intercom collaborate with a diverse array of dynamic customers across multiple industries, navigating through various phases of their business journey to ensure they extract the full value from their Intercom investment. CSMs actively engage with clients to foster early and sustained success by implementing methodologies that encourage product adoption, solution expansion, and long-term growth.As a CSM, you will cultivate relationships and gain a deep understanding of the Intercom customer journey. You will be equipped to help customers overcome obstacles, delivering value realization through proactive and systematic customer engagement and best practices.You will leverage your product knowledge to assist customers in overcoming challenges associated with the implementation and growth of our AI offerings, acting as a trusted advisor to facilitate necessary changes.You’ll interact with a range of customer profiles, including C-Level executives, CX leaders, and complex global CX teams to support the successful adoption and expansion of their Intercom solution investments.Your ResponsibilitiesEstablish a trusted advisor relationship with C-suite customers, driving success with our platform to ensure they derive maximum value from our solutions throughout their lifecycle.Lead the customer and Intercom account teams (Sales, Partners, Solution Engineers) in crafting Customer Success Plans, which include quarterly business reviews (QBRs), executive business reviews, strategic planning sessions, and, when necessary, churn mitigation plans.Serve as an expert and advisor, maintaining deep knowledge of Intercom products and solutions to enhance our customers' ability to successfully adopt the most relevant features for their specific needs.Engage actively with your customers to foster a collaborative environment and ensure their success.

Join WalkMe, a subsidiary of SAP, as we redefine the Digital Adoption Platform (DAP) landscape, empowering organizations to navigate the complexities of modern technology. By utilizing WalkMe's innovative features—including guidance, engagement, insights, and automation—companies can optimize operational efficiency, enhance executive oversight of digital utilization, and fully leverage their digital investments, thus ensuring successful digital transformation.In partnership with SAP, WalkMe is at the forefront of revolutionizing the digital transformation process, enabling businesses to maximize the capabilities of SAP's powerful ERP solutions while improving user experience and productivity through WalkMe's user-friendly platform.This role involves direct support for WalkMe under the SAP umbrella.As a Technical Support Engineer, you will report directly to the Support Manager and serve as a reliable point of contact for our diverse customer base. Your role will commence with customer onboarding and extend through project implementation and contract renewals. You will be instrumental in delivering timely and effective solutions that align with our Service Level Agreements (SLAs), ensuring high levels of customer satisfaction. Moreover, your contributions to our knowledge base and customer community will significantly enhance the overall customer experience.

Project Worker - Aftercare Support in DublinLocation: DublinContract: Full-Time, Specific PurposeThis role involves being an integral part of the Aftercare Team, working on a 7-day rota to provide essential care and support for young individuals residing in the project as they transition towards independent living.Key Responsibilities:Develop personalized care plans to guide and assist each resident in their journey to independent living.Provide holistic support to young people, addressing their practical self-care needs, health, budgeting, and domestic skills.Encourage and build the confidence and self-esteem of young individuals leaving care.Advocate for residents regarding housing, social work, social welfare, education, training, and legal rights.Collaborate with and make referrals to relevant external agencies.Deliver individual support and key-working to project residents.Facilitate group work sessions for the residents.Work on a 7-day rotating schedule.Assist in maintaining high hygiene standards within the project.Identify and report any Health, Safety, and Welfare risks in the workplace to your line manager or Health & Safety Representative.Maintain accurate case records and statistics.Regularly communicate with the Project Leader regarding individual case issues.Engage in regular supervision sessions with the Project Leader/Assistant Project Leader.Participate in relevant training, development courses, and project evaluations.Implement and adhere to existing project policies and procedures along with Focus Ireland's customer service standards.

As a Bilingual Customer Success Manager at Datadog, you will play a pivotal role in fostering strong relationships within our customer base by driving product adoption and ensuring a seamless onboarding experience. Your primary focus will be on advocating for the customer, enhancing their experience, and identifying growth opportunities through effective up-selling and cross-selling strategies. By employing a customer-centric methodology, you will discover unique customer needs and articulate the significant value of the Datadog solutions.At Datadog, we cherish our collaborative office culture, which nurtures creativity and teamwork. Our hybrid work environment enables our team members to achieve a balance that suits their individual lifestyles.

ZeroRisk seeks a Full Stack Software Engineer in Dublin to support and improve the stability of our production SaaS systems. This position centers on troubleshooting, recovery, and continuous improvement, with a strong focus on both technical depth and operational reliability. Key responsibilities Investigate and resolve production incidents by tracing customer-reported issues to their root causes in Java and Angular codebases Manage AWS infrastructure to help maintain system uptime and performance Carry out daily remediation tasks to keep operations running smoothly Develop and maintain internal tools and documentation to support team efficiency Requirements Approximately three years of professional experience as a software engineer Proficiency with both Java and Angular Hands-on experience managing AWS environments Methodical and calm approach to troubleshooting, especially under pressure Interest in transforming complex technical challenges into clear, preventable solutions This role suits someone interested in building full stack skills within a collaborative team focused on production systems, where feedback and learning are part of daily work.

As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.

Join Wix as a Customer Care Expert, where you will play a pivotal role in transforming the online aspirations of our 278 million users across the globe into reality. Our dedicated Customer Care teams ensure that every challenge is met with effective solutions, reflecting our commitment to user satisfaction.Engage with users through calls, chats, and emails to provide exceptional support.Understand each user's business objectives, identify their needs, and offer tailored guidance throughout their journey, including advice on their websites and businesses.Assist users in resolving issues while introducing them to additional strategies to enhance their online success.Evaluate user behavior and content relevance to improve overall satisfaction.Foster and maintain strong customer relationships to ensure satisfaction.Contribute to the evolution of our user support processes to enhance the overall experience.Collaborate with various departments and product teams to stay attuned to user requirements.

The Customer Success Manager is an integral role for those passionate about technology and eager to tackle new challenges. We seek a dynamic individual who excels in environments of uncertainty and can operate independently while prioritizing customer needs. In this position, you will serve as a primary point of contact for MongoDB end users, leveraging your technical expertise and account management skills while leading the account team across Sales, Professional Services, Solutions Architects, and more. We invite candidates based in Dublin to join our hybrid work model.

At Crusoe, we are on a mission to accelerate the abundance of energy and intelligence, creating the driving force behind a world where individuals can ambitiously innovate with AI without compromising on scale, speed, or sustainability.Join us in the AI revolution powered by sustainable technology at Crusoe. Here, you will foster meaningful innovation, make a significant impact, and be part of a team that leads the way in responsible and transformative cloud infrastructure.Role Overview:As a Senior Cloud Support Engineer, you will be instrumental in the transformation of high-performance computing through the provision of sustainable and cost-effective GPU compute power. Your role will empower our customers to harness this technology for pioneering developments in areas such as AI/ML, physics simulations, and computational biology. Acting as the primary technical support contact, you will ensure that our customers can effortlessly utilize Crusoe Cloud to reach their objectives. This position is vital to Crusoe's mission, facilitating our customers' research and development efforts and contributing to a sustainable future. You will engage in exciting projects, collaborate with a talented team, and tackle complex challenges using cutting-edge technologies. We are seeking a highly motivated and experienced technical professional with a strong commitment to customer success, a comprehensive understanding of cloud technologies, and alignment with Crusoe's core values. This is a full-time position.Key Responsibilities:Customer Support: Deliver outstanding technical support to customers via Zendesk, adhering to SLAs and maintaining a high customer satisfaction score (CSAT of 95% or greater).On-Call Rotation: Participate in a 24/7 on-call rotation to promptly address critical issues.Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.Alert Management: Oversee alert triage, prepare for maintenance windows, and conduct node delivery testing.Collaboration: Collaborate closely with SRE, Networking, and Storage teams from initial triage through root cause analysis (RCA) delivery.Global Collaboration: Follow established global team collaboration and handoff procedures for ticketing and on-call management.Knowledge Development: Create onboarding materials, knowledge base documentation, and standard operating procedures (SOPs).

Join MongoDB, the trailblazer in the database industry, where we are redefining how data is managed and utilized. With the database market projected to exceed $121 billion by 2025, our innovative solutions empower developers to craft extraordinary applications that impact everyday life. As the foremost modern data platform and the first database provider to go public in over two decades, MongoDB is at the forefront of technological advancement and creativity.As a Customer Success Manager, you will embody a strong passion for technology and a commitment to embracing new challenges. We seek a proactive individual who excels in ambiguous environments and can operate independently while prioritizing customer satisfaction. You will serve as a key point of contact for MongoDB’s users, utilizing your technical expertise and account management skills to lead cross-functional account teams, including Sales, Professional Services, and Solution Architects.This position is based in Dublin, embracing our hybrid work model.

Title: Programme Support Officer – Restoring Family LinksDuration: Full-time, fixed-term contract (12 months)Reporting to: RFL Programme ManagerThe Irish Red Cross Society (IRC) is a pivotal part of the largest independent humanitarian network globally, the International Red Cross and Red Crescent (RC/RC) Movement. With a steadfast commitment to its Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity, and Universality, the IRC aims to lead as a humanitarian organization, dedicated to offering impartial services and support to vulnerable communities both domestically and internationally. Our mission is to diligently identify and deliver humanitarian assistance to those most in need.The Restoring Family Links (RFL) Service of the Irish Red Cross is integral to a worldwide network of Red Cross and Red Crescent National Societies. These organizations collaboratively strive to restore and maintain communication between families separated by armed conflict, political turmoil, natural disasters, or migration. In these dire situations, communication often falters, leaving families without knowledge of their loved ones’ whereabouts. Understanding the fate of family members who have been left behind or who have migrated is crucial.SUMMARY OF ROLEThe Programme Support Officer plays a vital role in providing administrative and operational support to the Irish Red Cross Restoring Family Links team. This role is instrumental in aiding the RFL Programme Manager in ensuring precise case management, effective service coordination, and the seamless day-to-day operations of the IRC’s RFL activities, all while adhering to organizational policies and humanitarian principles. This position demands a combination of technical proficiency and the ability to compassionately engage with distressed clients, following best practices in protection.ROLE RESPONSIBILITIESOffer administrative and coordination support for IRC Restoring Family Links services under the guidance of the RFL Programme Manager.Ensure the maintenance of accurate and confidential case files, complying with Irish Red Cross Policies, data protection, and safeguarding standards.Assist with the registration, tracking, and follow-up of RFL cases, including necessary documentation and correspondence.Contribute to the preparation of reports, including statistical data for donors or internal program updates when required.Assist in scheduling meetings and preparing agendas or other documents, ensuring follow-up on action points as needed.Support the filing, record keeping, and archiving systems for RFL cases.Manage the RFL email inbox, addressing general inquiries or referring them accordingly.

Join Our Team as a Remote Data Entry SpecialistAre you looking for a flexible work-from-home opportunity? We are seeking enthusiastic individuals nationwide to participate in surveys and contribute to various online projects. Apply today to start earning extra income!As a Data Entry Specialist, your responsibilities will include data entry, responding to emails, reviewing products, and engaging in polls. This position allows you to set your own schedule, making it perfect for those seeking part-time work.Participating in this rewarding opportunity enables you to influence market trends and help shape new products before they hit the shelves. You will play a critical role in assisting companies in gathering data that drives future business strategies.- Earn income by sharing your opinions- Choose from various payment methods, including PayPal, direct checks, or online gift cards.- Part-Time WorkAPPLY NOW: https://5o6x7a.ttrk.io/5de571b2dad44600015ccad7Who We Are Looking For:If you are self-motivated, enjoy independent work, and have experience in roles such as customer service, data entry, or product reviews, you might be the ideal candidate for us.Our Data Entry Specialists come from diverse backgrounds, including data entry, telemarketing, customer service, sales, clerical work, administrative assistance, and more!APPLY NOW: https://5o6x7a.ttrk.io/5de571b2dad44600015ccad7

National Vehicle Distribution (NVD) is a family-owned business that has supported vehicle manufacturers with logistics since 1980. The company handles transportation, storage, and enhancement of vehicles before they reach dealerships or end customers. NVD has also introduced digital tools to the Finished Vehicle Logistics sector to improve efficiency and reduce costs for clients. Ongoing innovation and continuous improvement remain central to its operations. Role overview The Customer Operations Manager position is based in either New Ross, County Wexford or Baldonnell, County Dublin. The role focuses on delivering consistent, high-quality customer service and enhancing the overall customer experience. This position requires a strategic thinker who brings strong leadership skills and a clear commitment to customer satisfaction.

Notion Labs Inc. is hiring a Scaled Customer Success Manager in Dublin, Ireland. This position focuses on supporting French-speaking clients and helping them get the most out of Notion’s products. Role overview This role centers on building strong relationships with customers who use French as their primary language. The Scaled Customer Success Manager works to understand client needs, answer questions, and guide users so they can achieve their goals with Notion. What you will do Engage with French-speaking customers to ensure they are satisfied with Notion’s offerings Identify customer needs and recommend solutions that fit their workflows Help clients realize the full value of Notion’s products through ongoing support Requirements Fluency in French Strong communication skills Ability to understand and address customer needs

Front is hiring a Customer Success Manager for a 12-month fixed-term contract in Dublin, Ireland. This role centers on supporting B2B clients after the sale, ensuring they get long-term value from Front’s customer operations platform. Role overview The Customer Success Manager partners with a diverse portfolio of business clients. The goal: help customers adopt, use, and renew Front’s services. Day to day, this means building strong relationships, guiding clients through onboarding, and working to increase retention. Success in this role comes from understanding each client’s goals and proactively supporting their experience with the platform. What you will do Serve as the main contact for assigned B2B customers after the sale Lead clients through onboarding, adoption, and ongoing engagement Build relationships to drive renewals and understand client objectives Identify and address risks before they become issues Work proactively to deliver positive results for customers Requirements Proactive approach to engaging with customers Strong organizational skills Commercial awareness, with the ability to spot both opportunities and risks Experience managing B2B client relationships is a plus Location and contract Based in Dublin, Ireland 12-month fixed-term contract

Pension Support Associate – 12 Month Fixed Term Contract About Davy Davy has served clients since 1926 and is a leading name in wealth and capital management in Ireland. The firm offers services to high-net-worth individuals, self-directed investors, SMEs, credit unions, corporations, and institutional investors both in Ireland and internationally. Davy’s culture centers on client success, unity, and legacy, with a focus on delivering results and supporting professional growth. Role Overview This Pension Support Associate position is based in Dublin and runs for 12 months. The role supports Davy’s pension administration and compliance work. The associate will work closely with the pensions team to ensure the smooth operation of pension products and help with regulatory transitions. Main Responsibilities Develop a strong understanding of Davy pension products, including Master Trusts, Executive Pension Portfolios (EPPs), Personal Retirement Bonds (PRBs), Personal Retirement Savings Accounts (PRSAs), and Approved Retirement Funds (ARFs). Carry out pension administration tasks such as account setup, benefit processing, data entry, premium allocation, and peer review of work. Follow relevant pension regulations and legislation for all product offerings. Support the transition of the Davy EPP book of business to new arrangements in line with EU Directive IORPs II. Comply with Davy’s Risk and Compliance policies and procedures as they apply to the role. Location Dublin, County Dublin, Ireland

As a Senior Customer Success Manager at MongoDB, you will play a pivotal role in driving customer satisfaction and success. Our ideal candidate is not only passionate about technology but also eager to embrace new challenges. You will navigate a dynamic environment with a high degree of autonomy while maintaining a strong customer-centric approach. In this capacity, you will serve as a key point of contact for MongoDB’s end users, utilizing your technical and account management expertise to lead your account team across Sales, Professional Services, Solutions Architects, and more.We are keen to connect with candidates located in Dublin or London as part of our hybrid working model.

About UsAt OGH Conversions, we specialize in designing, manufacturing, and supplying innovative vehicle solutions tailored for the automotive industry. Our offerings include transforming vehicles from passenger to commercial use and providing custom ply lining for commercial vans.Role OverviewWe are looking for a detail-oriented and adaptable Customer Service Executive to oversee a variety of customer-related, vehicle management, and administrative tasks in our agile automotive business. This diverse position demands excellent customer service skills, meticulous logistical coordination, and a commitment to follow-through on administrative duties. Given the compact nature of our team, flexibility and a proactive, hands-on approach are essential.Working Hours: Monday to Friday, 8:00 AM to 4:30 PM.