Product Engineer at Intercom | Dublin

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide always-on, flawless customer service, thereby enhancing customer experiences significantly. Fin can also integr…

At Intercom, we are revolutionizing customer service through AI, empowering businesses to enhance their customer interactions and experiences.Our flagship AI agent, Fin, stands at the forefront of customer service technology, enabling businesses to provide seamless, 24/7 support. Fin integrates with our Helpdesk to create the Intercom Customer Service Suite, a comprehensive solution for handling complex inquiries that require a human touch.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting new benchmarks for customer service excellence. Our core values drive us to push boundaries, innovate rapidly, and deliver exceptional value to our partners.What’s the Opportunity?The Research, Analytics & Data Science (RAD) team is dedicated to transforming insights into actionable strategies. We discover vital customer, product, and business insights, embedding them into tools and decision systems that enhance go-to-market workflows.With AI unlocking a new era of internal tools, we are moving beyond traditional dashboards to develop LLM and agent-powered workflows that autonomously conduct account research, summarize past interactions, generate personalized outreach, assess renewal risks, and create essential documents—allowing Sales and Success teams to concentrate on high-impact conversations.The RAD team collaborates closely with GTM Systems to identify challenges, devise solutions, and measure our impact from inception to execution.This role is ideal for a proactive individual who thrives in dynamic environments, relishes solving intricate real-world challenges, and is motivated by the tangible business results of their work.What Will I Be Doing?Design, implement, and launch AI-driven internal tools tailored for GTM applications, such as account research, action recommendations, renewal probabilities, pipeline risk identification, QBR/autobrief generation, and post-call follow-ups.Manage the end-to-end process: Oversee the complete lifecycle from defining the problem and modeling data to developing production-ready solutions, including building Python backends and React frontends.Prototype swiftly, deploy to learn: Rapidly iterate with users, swiftly transitioning to production to enhance impact.Measure for success and impact: Establish metrics based on real usage and demonstrable business outcomes.

As a Manager in Technical Account Management at Stripe, you will lead a dedicated team responsible for ensuring customer success through exceptional technical support and account management. Your role will involve collaborating with cross-functional teams to resolve complex customer issues, optimize product usage, and drive customer satisfaction. You will also be responsible for developing and implementing strategies that enhance customer engagement and retention.

Join our dynamic team as an Event Specialist in Dublin! This part-time position offers a fantastic opportunity for individuals who are passionate about engaging with customers and promoting brand experiences. As an Event Specialist, you will play a pivotal role in executing events that resonate with audiences and drive brand awareness.If you have excellent communication skills, a flair for creativity, and a knack for organizing events, we want to hear from you! Bring your enthusiasm and energy to our team, and help create memorable experiences for our clients.

Join our dynamic team as a Product and Event Demonstrator where you will play a crucial role in showcasing products at various events. Your responsibilities will include engaging with customers, demonstrating product features, and generating excitement around our offerings. This position is ideal for individuals who are passionate about customer interaction and product promotion.

Are you passionate about engaging with audiences and showcasing innovative products? Join our team at Crossmark, Inc. as a Product and Event Demonstrator! In this dynamic role, you will be responsible for presenting products at various events and locations, captivating potential customers with your expertise and enthusiasm.As a Product and Event Demonstrator, you will play a crucial role in enhancing brand visibility and driving sales through compelling product demonstrations. Your ability to connect with diverse audiences will be key to your success. If you have a flair for communication and a passion for product promotion, we want to hear from you!

Join our dynamic team as a Product and Event Demonstrator where you will engage with customers and showcase exciting products at various events. This role offers a unique opportunity to connect with people, share product knowledge, and drive brand awareness in an interactive environment.

Join our dynamic team as a Product and Event Demonstrator where you will engage with customers and showcase innovative products at various events. Your role will involve interacting with attendees, providing product insights, and creating memorable experiences that drive sales and brand loyalty.

Join our dynamic team as a Product Demonstrator! In this role, you will engage with customers, showcasing innovative products and enhancing their shopping experience. Your enthusiasm and product knowledge will help drive sales and foster customer loyalty. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and enjoy interacting with diverse audiences.

Intercom builds tools that help businesses deliver better customer service, powered by artificial intelligence. Nearly 30,000 companies worldwide use Intercom’s products, including Fin, an AI customer service agent that works seamlessly with the Intercom Helpdesk as part of the Customer Service Suite. Since 2011, Intercom has focused on innovation and delivering value for clients. Role overview The AI Models Infrastructure Team within Intercom’s AI Group develops and maintains the core infrastructure that supports the company’s proprietary AI models. Intercom is hiring an Engineering Manager to lead this team. This is a technical leadership position working at the intersection of infrastructure and artificial intelligence. What you will do Guide a team of engineers building and operating the infrastructure for Intercom’s AI models Work closely with other teams to ensure the reliability and scalability of AI systems Support ongoing technical growth within the team and stay current with advances in AI Who we’re looking for Experience managing technical teams, ideally in AI or related fields Strong background in infrastructure or platform engineering Commitment to continuous technical development Locations Berlin, Germany Dublin, Ireland London, England Learn more About engineering at Intercom: https://intercom.engineering About Fin: http://fin.ai

JYSK seeks a Sales Assistant for its Dublin store. This position focuses on supporting customers as they select home furnishings, ensuring each visitor receives attentive service and leaves with what they need. Main responsibilities Guide customers on the sales floor and during checkout Share advice and product recommendations for home décor and furniture Help create a friendly, helpful store environment What we look for Interest in home décor and a genuine desire to help others Clear communication and strong interpersonal skills Dedication to providing excellent customer service This Sales Assistant role is located in Dublin at JYSK.

Join Datadog as a Technical Account Manager II where you will play a crucial role in ensuring our clients achieve success with our platform. Your expertise will empower clients to utilize our tools effectively, enabling them to monitor and optimize their applications and infrastructure.In this position, you will collaborate closely with clients to understand their technical requirements and provide tailored solutions. You will also work with cross-functional teams to address client needs, ensuring their satisfaction and enhancing their experience with our products.

At Vanta, we are dedicated to empowering businesses to earn and demonstrate trust. We believe in the continuous monitoring and verification of security practices, enabling organizations to adopt superior security measures effortlessly. Our team is comprised of compassionate and talented individuals; while some have a background in security, many have flourished at Vanta without prior experience in the field.In this senior-level individual contributor position, you will take charge of managing and nurturing relationships with our most strategic and intricate customer accounts across the EMEA region. As a pivotal member of our post-sales organization, you will be instrumental in driving revenue growth through renewals, upsells, and expansion opportunities, all while ensuring outstanding customer outcomes.Our team's objective is to achieve substantial net revenue expansion within the Vanta customer base, as measured by Net Revenue Retention. You will align customers' security and compliance goals with their growth ambitions, leveraging Vanta’s innovative solutions.This position is based in our Dublin or London office, following a hybrid work model with in-office days set for Tuesday, Wednesday, and Thursday.Key Responsibilities as a Senior Account Manager at Vanta:Revenue & GrowthTake ownership of and surpass revenue targets for your designated portfolio, focusing on renewals, upsells, and account expansion.Develop and implement strategic account plans aimed at maximizing customer lifetime value.Identify and capitalize on expansion opportunities across Vanta's diverse product portfolio (Core, Plus, Scale packages, EPD modules, Trust Management, Vendor Risk Management).Navigate intricate procurement processes and multi-stakeholder sales cycles effectively.Collaborate closely with Customer Success to ensure a seamless customer experience and identify signals for growth.Strategic Account ManagementManage a portfolio of high-value strategic accounts throughout the EMEA region, including enterprise clients with complex organizational structures.Foster and maintain executive-level relationships with C-suite and senior decision-makers.Conduct Quarterly Business Reviews (QBRs) and strategic planning sessions with key accounts.Act as the voice of the customer internally, advocating for their needs and influencing the product roadmap.Develop a profound understanding of customer needs, objectives, and challenges.

Join Lever as an Integration Specialist and play a pivotal role in shaping the future of talent acquisition. Our innovative hiring software is trusted by industry leaders like Netflix, Shopify, and Spotify, and we're looking for dedicated professionals to help us scale. This is a unique opportunity to engage with cutting-edge technology in a vibrant work environment.Please note that this is a testing role within Lever's development environment, and applications for this position are not being accepted.

At Intercom, we pride ourselves on being a pioneering AI Customer Service company dedicated to revolutionizing customer experiences for businesses worldwide.Our flagship AI agent, Fin, stands out as the most advanced customer service AI agent available, empowering businesses to deliver exceptional customer service around the clock. Fin can seamlessly integrate with our Helpdesk to form the Intercom Customer Service Suite, a comprehensive solution designed to handle both complex inquiries that necessitate human intervention and straightforward requests.Since our inception in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service. Guided by our core values, we continuously strive to innovate, work with urgency, and deliver unparalleled value to our clients.What’s the opportunity?As a Principal Engineer at Intercom, you will have the unique opportunity to lead the formulation and implementation of vital strategic initiatives. You will operate independently while being accountable for successful execution within a segment of our engineering organization. Your responsibilities will encompass developing both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Additionally, you will mentor and guide fellow engineers while partnering with Group Engineering Managers on technical strategy and leadership.What will I be doing?In this role, you will:Exhibit mastery in your domain knowledge, acting as a leader in the R&D organization to propel essential strategic projects forward.Provide evaluations of project status, risks, and challenges to engineering leadership to inform resource allocation and prioritization.Contribute to our technical architecture as we expand, ensuring scalability to handle requests from all our customers’ customers.Value agility as much as scalability and availability, with a focus on continuous deployment for incremental releases.Engage in all stages of software development, including ideation, prototyping, design, and implementation, blending hands-on development with leadership and architectural tasks.Utilize the industry’s best tools, as we heavily invest in AI-powered developer tools that eliminate friction and enhance your problem-solving capabilities.

Intercom is a leading AI Customer Service organization dedicated to revolutionizing how businesses deliver outstanding customer experiences.Our flagship AI agent, Fin, stands as the most sophisticated customer service AI agent available. Fin empowers businesses to provide continuous, flawless customer service, significantly enhancing customer interactions. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution that offers AI-enhanced support for complex or high-touch inquiries requiring human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses around the globe, establishing a new benchmark in customer service. Our commitment to our core values drives us to push boundaries, work with urgency, and consistently deliver exceptional value to our customers.What is the opportunity?The Research, Analytics & Data Science (RAD) team is pivotal in transforming insights into proactive actions. We extract valuable customer, product, and business insights and convert them into tools and decision-making systems that seamlessly integrate into go-to-market (GTM) workflows.With AI technology, we are transitioning from static dashboards to dynamic, agent-powered workflows that automate tasks such as account research, summarizing previous interactions, generating personalized outreach, identifying renewal risks, and preparing documentation—allowing our Sales and Success teams to engage in more meaningful conversations.The RAD team collaborates closely with GTM Systems to identify problems, devise solutions, and measure the impact of our initiatives, from prototype to production.This role is ideal for an individual who excels in ambiguous situations, thrives on solving intricate real-world challenges, and is motivated by the tangible impact their work has on the business.What will I be doing?Design, evaluate, and deploy AI-driven internal tools tailored for GTM scenarios—ranging from account research and summaries to recommendations for next-best actions, renewal likelihood assessments, pipeline risk detection, generating QBR/autobriefs, and post-call summarization and follow-ups.Full lifecycle ownership: Manage the complete process from problem definition and data modeling to the development of production-ready tools, including writing Python backends and React frontends.Rapid prototyping and deployment: Collaborate with users to quickly build prototypes, followed by swift productionization to enhance iterative impact.Measurement of adoption and outcomes: Establish success metrics based on actual usage and quantifiable business results.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands out as the most sophisticated customer service AI available, enabling companies to provide continuous, flawless customer support, thereby enhancing overall customer satisfaction. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution that combines AI-driven assistance with human support for complex inquiries.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks for customer service. Our core values drive us to innovate, build swiftly, and consistently deliver outstanding value to our clients.What’s the opportunity?As a Product Engineer at Intercom, you will play a crucial role in addressing real customer challenges through the intelligent application of your technical expertise and tools. You will collaborate within a multidisciplinary team, developing both back-end and front-end systems while closely working with designers, product managers, researchers, and data analysts.We are currently navigating exciting scaling challenges and building a robust platform where your skills can be applied to various areas, including creating an intuitive messenger composer, rule matching, deliverability, security, app availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Formulate technical plans and contribute to our architecture as we scale our products to serve millions daily.Develop Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that constitute the backbone of Intercom’s backend.Deploy changes to production with confidence, ensuring high-quality standards.

Established in 1971, Mulberry has its origins in Somerset, England. Over the past fifty years, we have evolved into a renowned British lifestyle brand celebrated for our commitment to exceptional quality and innovative design, encapsulating the essence of the Mulberry Spirit.Our commitment to sustainability has been at the core of our brand ethos since our inception. In recognition of our purpose-driven approach, we proudly achieved B Corp Certification in 2024.Though we are now a global brand, our foundational values remain unchanged; we are dedicated to enhancing our positive impact on people and the planet. Our team embodies honesty, dynamism, and a sense of community.If you resonate with these values, we invite you to become part of our team.At Mulberry, our Supervisors are referred to as 'Team Leads' because they must possess a passion for people, a determination to deliver an extraordinary customer experience, and a willingness to learn and develop both themselves and others. We encourage you to become an expert in your field and to be enthusiastic about contributing to our 'Back to the Mulberry Spirit' strategy.What we seek from you:Customer Focus:- You will foster a welcoming and enjoyable environment for both customers and your team.- You will be dedicated to delivering an engaging and memorable customer experience in your store and inspiring your team to do the same.- You will be culturally attuned; understanding how Mulberry integrates into the broader context of life and art around us, and use this insight to captivate our customers.- You will cultivate and maintain vital customer relationships through instore CRM tools to support you and your team.Team Development:- You will assist in creating a high-performing team where diversity is celebrated, and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - both internally and externally.- You will promote dynamic discussions, inviting ideas and diverse perspectives to foster creativity and collaboration.

Join Intercom as a Manager of Scaled Relationship Management for the EMEA region, where you will lead a talented team dedicated to enhancing customer relationships and driving engagement through innovative strategies.Your role will involve collaborating with cross-functional teams to optimize our customer support processes, ensuring a seamless experience for our clients. As a manager, you will provide mentorship and guidance, fostering an environment of growth and excellence.

Join our dynamic team at Crossmark as an Event Specialist. We are looking for enthusiastic individuals to represent our brand and engage with customers at various events. This part-time position offers flexible hours and a chance to work in a vibrant environment.