Senior Manager, Contact Center Transformation Consulting - Amazon Connect

About the Role:As a Senior Manager, you will collaborate with clients to design, implement, and enhance initiatives that improve overall business performance in the realm of contact center transformation.Key Responsibilities:Lead business development efforts for our cloud contact center transformation practice, including proposal generation, solution develop…

Join Toku, a leader in cloud communications, where we craft tailored customer engagement solutions that transform enterprise experiences. Our comprehensive approach empowers businesses to navigate the complexities of digital transformation, ensuring they deliver mission-critical customer experiences through our innovative cloud communication solutions. With a blend of local consulting expertise, customized technology, regional infrastructure, connectivity, and global reach, Toku meets the diverse needs of large-scale enterprises. Headquartered in Singapore, our operations extend across APAC and into growing global markets. This hybrid NOC and Level 1 Technical Support role is vital in monitoring, incident triage, and customer issue resolution for Toku's voice and messaging platform. You will be instrumental in identifying issues, conducting initial validations, and ensuring expedient and precise escalations while maintaining robust communication with customers. This position requires a combination of system monitoring, basic VoIP troubleshooting, and application-level support in a 24/7 environment. Ideal candidates are attentive, dependable, and thrive in a structured, shift-based operational setting.

To ensure you receive our communications, please whitelist the domains "lever.co" and "hire.lever.co" with your email provider.Part-time Sales Development Representative - Cosmetics ManufacturingCompany Overview:Join a dynamic startup in its third year of operation, specializing in B2B sales of premium cosmetic ingredients to manufacturers across Europe and the US. Despite having established products, leads, and a robust CRM system (Pipedrive), the company seeks a dedicated sales professional to spearhead sales efforts, allowing the CEO to focus on strategic initiatives. This is an exciting opportunity for a self-motivated individual to drive sales growth and enhance customer relationships.Industry: Cosmetic Ingredients / B2B Cosmetics ManufacturingLocation: Remote (aligning with European market hours)Objective:Your mission will be to establish an effective sales function that ensures no lead is overlooked, enhances outreach and follow-up processes, and converts leads into profitable opportunities.Key Responsibilities:1.) Sales Cycle Management• Oversee the complete sales cycle from initial outreach to follow-up• Engage and nurture incoming leads from platforms such as Covalo• Identify and pursue outbound leads utilizing existing CRM data2.) Outreach & Communication• Implement outreach strategies via email, phone, and LinkedIn• Distribute marketing materials, samples, and gather feedback3.) CRM & Lead Management• Maintain and update CRM records for accuracy• Qualify and prioritize high-potential leads4.) Meeting & Event Coordination• Organize meetings and demonstrations with company leadership• Facilitate follow-ups after trade shows and eventsQualifications:• At least 5 years of experience in B2B Sales.• Exceptional attention to detail and accuracy in data management.• Proven ability in managing the full sales cycle effectively.• Strong self-discipline and capability to thrive in a fast-paced environment.• Demonstrated success in outbound sales outreach.• Proficiency in using CRM tools effectively.Software & Tools:• Pipedrive (CRM)• Company email platform• LinkedIn• Covalo• Inky DecoderTechnical Requirements:

At TTEC Digital, we prioritize fostering an environment where employees feel appreciated and supported, as we believe that an outstanding customer experience begins with an empowered workforce. Our vision is to cultivate a workplace where every employee can flourish.As part of the TTEC Digital Genesys Partner Practice, which comprises a diverse team of customer experience (CX) designers, consultants, engineers, and data scientists, we have proudly been recognized as the Partner of the Year 14 times. With over 400 certifications, our team's expertise allows us to effectively integrate the Genesys platform, applications, and components into complex, multi-platform environments, ensuring predictable outcomes that enhance the overall customer experience.We are currently on the lookout for a highly skilled and experienced Senior Genesys Engineer to join our dynamic team in Manila. The ideal candidate will possess in-depth knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Real-time Reporting, Genesys Historical Reporting, IWD, Genesys Administration, and Workforce Management (WFM). This role requires participation in an on-call rotation to provide 24/7 support.

At TTEC Digital, we empower our clients to create a workplace where every employee feels appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied employee. Our vision is to cultivate an environment where individuals can truly excel.The TTEC Digital Genesys Partner Practice comprises a dynamic team of customer experience (CX) designers, consultants, engineers, and data scientists. We are proud to have been recognized as Genesys' Partner of the Year 15 times, holding over 400 certifications. Our expertise enables us to integrate the Genesys platform, applications, and components into complex, multi-platform environments seamlessly, delivering results that enhance the customer experience.As a Genesys Cloud Support Engineer, you will provide essential customer support to address and resolve various concerns, ensuring an optimal customer journey. Your role will involve diagnosing issues, reviewing application programming, and identifying root causes, allowing you to implement effective solutions or guide customers through the process. The support you provide may range from straightforward queries to complex challenges.

Note: This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available.We are actively seeking experienced Filipino Heavy Truck Drivers with prior experience in GCC countries (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman) for an exciting 6-month project in New Zealand. The client will fully arrange flights and visas for successful candidates.Position: Truck DriverSalary: PHP 70,000/weekHolidays: To be determinedKey Responsibilities:Safely operate heavy trucks to transport goods across designated routes.Maintain and document accurate trip logs and transportation records.Conduct routine inspections and basic maintenance checks on vehicles.Ensure timely deliveries while adhering to safety and traffic regulations.Collaborate with logistics teams to ensure smooth operational flow.

At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.

Join our dynamic team at getwingapp as a Sales Development Representative, specializing in Education and Student Loan Services. Based in Manila, Philippines, you will play a crucial role in managing student loan defaults and guiding graduates back to active repayment. Your primary responsibility will involve making outbound calls to students in default, providing them with essential information about their account status, and helping them navigate repayment options. This role is vital in supporting revenue generation through effective student loan management while fostering strong communication with graduates and our internal processing teams.

Location: Manila, Metro Manila, PhilippinesContract type: Independent ContractorCompensation: $1,200 – $1,500 USD per month (₱70,000 – ₱90,000 PHP)Schedule: Monday to Friday, 9:00 AM – 5:00 PM EDT/EST Fiscal.ai develops a research and data platform for the capital markets, combining a research terminal with modern APIs. Headquartered in Toronto and backed by $13M in venture funding, the company serves thousands of customers and millions of end-users. Fiscal.ai aims to set new standards for financial data companies in the AI era. Role overview The Equity Analyst (KPI) - Contractor role centers on analyzing and compiling financial data from publicly listed companies. This position focuses on tracking and interpreting key performance indicators to generate insights into company performance. The analyst will help maintain the accuracy of Fiscal.ai’s database, respond to customer data requests, and contribute to new product initiatives related to financial data and analytics. A strong background in finance and accounting, especially in financial reporting and equity analysis, is important for success in this role. Key responsibilities Analyze and compile financial data from publicly listed companies, with an emphasis on monitoring and interpreting KPIs. Update the database on a quarterly reporting schedule to ensure data integrity. Process customer data requests efficiently. Review and update company data in response to changes in financial reporting. Develop standardized KPI frameworks for various industries. Support the launch of new Fiscal.ai data initiatives.

Join Wing, a pioneering company on a mission to revolutionize the future of work. We are seeking a Senior Full Stack Developer to enhance and stabilize our wallet MVP, address TestFlight issues, verify Bitcoin and Polygon nodes, and implement secure send/receive and account recovery flows. You will design and create payment rails, develop an on-chain identity service, and architect cross-application routing logic for peer-to-peer payments. Your role will also involve planning APIs, advanced feature integrations, and collaborating with various platforms such as Transak, MoonPay, and ChangeNOW, to expand our functionality.

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to ensure you receive our communications.Disclaimer: This is a generalized job description for the role mentioned. Specific tasks and tools will be detailed during the final interview stage. Ensure that your application aligns with your location and experience. We prioritize candidates who can excel in this role!Join Our Team as a GoHighLevel Developer (Remote)Are you a passionate and detail-oriented developer with a strong command of GoHighLevel? We are seeking a GoHighLevel Developer to join our innovative team at getwingapp, where you will play a pivotal role in crafting impactful marketing solutions. This position is perfect for someone adept at harnessing the platform's capabilities to design, execute, and optimize campaigns, chatbots, and automation workflows that significantly enhance client success.Key Responsibilities:Mastering GoHighLevel:Leverage the GoHighLevel platform to create and enhance CRM systems, email marketing strategies, sales funnels, automation workflows, and chatbots.Chatbot Development:Design and implement engaging chatbots within GoHighLevel for lead generation, customer interaction, and support functions.Graphic Design:Craft visually stunning graphics for campaigns using tools like Adobe Photoshop, Illustrator, or Canva, ensuring alignment with campaign goals and client branding.Landing Page Creation:Design, customize, and optimize landing pages within GoHighLevel, focusing on contemporary aesthetics and user experience.Workflow and Campaign Design:Develop intricate workflow templates, including email sequences, triggers, and automated actions, while conceptualizing and executing campaigns that fulfill client objectives effectively.Timely Deliverables:Produce high-quality work efficiently, juggling multiple projects with tight deadlines.Creativity and Attention to Detail:Merge a creative outlook with a precise approach to design and technical execution.Problem-Solving Abilities:Troubleshoot and resolve technical issues related to GoHighLevel, chatbot functionality, and campaign workflows.Team Collaboration:Engage closely with team members and clients to align on goals, provide updates, and meet deliverables.Qualifications:- In-depth understanding of the GoHighLevel platform, including CRM, email marketing, funnels, automation, and chatbots.- Proven experience in graphic design and creating effective marketing materials.- Strong analytical skills to assess campaign performance and make data-driven decisions.- Excellent communication skills, both verbal and written.- Ability to work independently and collaboratively in a fast-paced environment.- Familiarity with project management tools and methodologies.

Wing Assistant is on the lookout for a talented Senior React Native Developer to join our dynamic team in Manila, Philippines. In this pivotal role, you will be instrumental in driving the technical development of our Minimum Viable Product (MVP). You will leverage cutting-edge technologies including Express.js, React, SQL or MongoDB, among others, to bring our vision to life. Your expertise will not only involve coding but also managing the META API approval process, ensuring smooth product deployment, and contributing to both front-end and back-end development efforts.

About TeamifiedTeamified partners with leading enterprises and digital-first businesses in Australia, assisting them in building effective remote teams across India, the Philippines, and Sri Lanka. We take pride in our ability to hire exceptional teams that work on groundbreaking technology. Currently, Teamified boasts over 200 engineers, testers, product managers, and more, collaborating across more than 20 partners. Our focus is on enhancing the way organizations construct and manage their remote teams, emphasizing strong relationships, trust, integrity, culture, and effective hiring processes. In addition to this, we are in the process of developing our own technology products. We are committed to delivering outstanding results for our customers, partners, and team members.Client Overview:Our client is a prominent Australian FinTech company that specializes in offering a modern platform for business credit cards and expense management. They provide an innovative alternative to traditional corporate cards, aimed at simplifying spending for businesses, reducing time and costs associated with financial management, and enhancing visibility and control over expenses. Key offerings include Mastercard-powered credit cards that can be issued to employees and a spend management platform that enables businesses to monitor expenses in real-time, capture receipts, categorize costs, and automate reconciliation with accounting software. Employees can conveniently use a mobile app to upload receipts and add notes, streamlining the expense reporting process. Importantly, there are no foreign transaction fee mark-ups, and integration with popular accounting software such as Xero and SAP Concur is available. The platform also allows businesses to set spending limits and manage card controls, with users able to earn Velocity Points on qualifying expenditures.Position Overview:We are looking for a dedicated Senior Backend Engineer who will play a pivotal role in driving the implementation of solutions within a collaborative and fast-paced environment. This position requires translating technical challenges into viable business solutions, working alongside cross-functional teams, and contributing to a culture that values open communication and knowledge sharing. Strong technical proficiency and the ability to clearly articulate ideas are essential.Key Responsibilities: Design, develop, and maintain robust backend systems utilizing Python/Django Architect and implement scalable API services and database models Collaborate with DevOps teams to deploy and manage services in GCP and Kubernetes environments Write clean, maintainable, and thoroughly tested code Troubleshoot and resolve complex production issues Contribute to architectural decisions that shape the platform's future Optimize system performance and manage technical debt Work closely with product and commercial teams to drive innovation and efficiency

Join Wing Assistant as a Full Stack Web Developer, where you'll leverage your expertise to build innovative web applications using the LAMP Stack. In this role, you will be instrumental in developing a comprehensive Property Management System tailored for our clients. Key Responsibilities: - Architect, develop, and maintain a robust web application designed for property management, encompassing listing management, client relations, tenant oversight, and maintenance requests. - Create both client-facing and internal user interfaces, ensuring an intuitive user experience. - Continuously optimize the system for peak performance and seamless functionality. Required Qualifications: - Profound knowledge of PHP, MySQL, JavaScript, and CSS. - Proven experience in building applications with the LAMP (Linux, Apache, MySQL, PHP) Stack. - Strong capability in front-end and back-end web application development. - Proficient in API integrations and MySQL for efficient data handling. - Familiarity with the Ubuntu operating system. - Self-motivated with the ability to work independently and collaboratively. Preferred Qualifications: - Prior experience in developing property management systems is a plus.

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" to receive our communications without issues.Disclaimer: This is a comprehensive job description for the role outlined below. Specific responsibilities and tools will be clarified during the final interview. We encourage applicants to ensure their qualifications align with the position.Sales Development Representative - IT SectorAt Wing, we are on an innovative mission to redefine the future of work for businesses globally! We aim to be the ultimate solution for companies looking to assemble exceptional teams and streamline their operations.We are searching for a Sales Development Representative who excels at establishing connections with potential IT clients, driving sales opportunities, and fostering business growth.Key Responsibilities• Engage in outbound communications via calls and emails to prospective IT clients.• Participate in demo calls and assist in closing sales leads.• Maintain and update records in the CRM system.• Consistently follow up with potential clients.• Collaborate with leads provided by the client.Required Tools & Platforms• Proficient in Microsoft Office (Teams and Outlook)• Familiar with RingCentral• Knowledge of HubSpotQualifications:• Minimum of 4 to 5 years of experience in IT Sales.• Proven track record in Sales and Deal Closure.• Experience in cold calling or outbound sales.• Proficient in conducting Demo Calls.Technical Requirements:• USB Headset with Noise Cancellation feature.• Functional Webcam.• Computer with at least a 1.8 GHz processor and a minimum of 4GB RAM.• Primary Internet Service Speed: at least 25 Mbps cable connection.• Backup Internet Service Speed: at least 10 Mbps.Benefits:• Health Insurance (HMO).• Performance-Based Incentives.• Job Security and Stability.• Paid Training.• Inclusive Work Culture.• Opportunities for Upskilling.• 100% Remote Work.• Exceptionally Supportive Team Environment.• Career Advancement Opportunities.• Enjoyable Work Atmosphere.• Holiday and Overtime Compensation.Schedule: US working hours (20-40 hours per week).Location: This position is fully remote.Note:• Only candidates who meet the qualifications will be contacted for further discussions.

To ensure you receive our emails, please whitelist the domains lever.co and hire.lever.co.Disclaimer: This is a broad job description for the position listed. Specific responsibilities and tools will be detailed during the final interview. Please apply for the role that aligns with your experience and location. We prioritize candidates who demonstrate the ability to succeed!Sales Development Representative (Remote)Join Wing in our mission to revolutionize the future of work for businesses around the globe! We aspire to be the go-to partner for organizations aiming to create top-tier teams and automate their operations.We are excited to welcome a Sales Development Representative to our dynamic team immediately!Key Responsibilities:1. Initiate contact with potential and existing clients via various channels to establish a robust lead pipeline.2. Build rapport with prospects and assess how our products/services meet their requirements.3. Schedule and coordinate sales presentations and meetings.4. Develop and maintain a CRM system or contact database.5. Collaborate with internal teams to synchronize lead generation with overarching sales strategies.6. Set ambitious sales targets to boost revenue and report on team performance.7. Design, distribute, and analyze customer surveys, compiling findings into reports.8. Perform general administrative duties as needed.9. Serve as the first point of contact for customer inquiries and complaints.10. Undertake additional tasks as necessary.Desired Qualifications:• Bachelor's degree or relevant certification.• At least 1 year of successful sales experience with a proven track record of meeting and exceeding quotas while effectively managing client relationships.• Exceptional English communication skills, both written and verbal (C1 level or higher).• Strong proficiency in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Strong interpersonal skills for relationship-building.• Tech-savvy, with familiarity in desktop sharing, cloud services, CRM systems, and VoIP technologies.• Proficiency in word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive, detail-oriented, and confident in approach.• Willingness to work night shifts.

Intuition Machines harnesses the power of AI and machine learning to create robust enterprise security solutions. Our groundbreaking research supports systems that protect hundreds of millions of users globally, driven by a diverse, distributed team. You may recognize us from our flagship product, the hCaptcha security suite. We value efficiency, with minimal overhead, agile teams, and a focus on rapid iteration.As a Senior Cyber Security Analyst, you will utilize your deep knowledge in bot detection, web traffic analysis, and advanced behavioral analytics to investigate and identify irregular activities within our hCaptcha SaaS security platform.Your key responsibilities will include conducting in-depth investigations into potential automated and human threats, analyzing intricate patterns and behaviors, and formulating actionable insights to bolster our security framework. By collaborating closely with various teams, you will play a vital role in enhancing our AI and machine learning detection and response capabilities, ensuring our platform remains resilient against the ever-evolving landscape of cybersecurity threats.

About DialpadDialpad is a pioneering AI-driven platform for customer communications, reshaping the way businesses engage with their clientele. Our innovative technology is trusted by over 50,000 organizations globally, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, to enhance customer relationships through real-time, AI-generated insights. Visit dialpad.com for further information.Join the Dialpad TeamAt Dialpad, you will become part of a dynamic team united by a common goal: to empower our customers and their employees to achieve remarkable success. Recognizing the importance of every interaction, we are committed to enhancing each communication through a platform that offers real-time insights and automation.We foster an environment of continuous growth where every team member utilizes cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but exceed them. Our ambitious goals require a team operating at peak performance, characterized by traits such as Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the TeamAs a vital part of the Customer Support Team, you will excel in problem-solving within a fast-paced atmosphere, always ready to tackle, troubleshoot, and resolve any technical challenges our customers encounter.The Customer Support team at Dialpad plays a crucial role in assisting customers through various communication channels. This team works in close collaboration with higher-tier Customer Support, Engineering, Customer Success, Product, and Sales teams to enhance the customer experience continuously.Your RoleWe are looking for candidates with a proven track record in delivering exceptional customer service. You will need to possess a deep understanding of our products and services, which requires curiosity and a technical mindset. Additionally, you should demonstrate professionalism in customer interactions and a genuine desire to assist users.

The Sales Enablement Specialist serves as the regional execution partner for the global Sales Enablement function. In this pivotal role, you will be responsible for implementing global sales enablement strategies tailored to empower sales representatives to enhance every buyer interaction and maximize sales outcomes.Utilizing your expertise in Go-To-Market (GTM) processes, buying behaviors, and sales enablement tools, you will guide sales teams towards becoming problem-centric sellers. By adapting global sales enablement initiatives to align with regional market nuances, you will ensure that sales representatives and managers possess the insights, coaching, and tools required to generate and advance their sales pipeline to achieve their targets.A significant aspect of this role involves driving the adoption and proficiency of AI-powered technologies aimed at enhancing field sales efficiency. Acting as a vital link with the field, you will ensure that new tools and capabilities are seamlessly integrated into daily sales workflows, thereby maximizing productivity and impact.Key Areas of Impact Include:Regional Field Support: Providing dedicated, time-zone aligned execution for sales teams, collaborating with Sales Managers to identify regional needs and reporting back to the Global Sales Enablement Manager.Content Regionalization: Disseminating global content with regional relevance, including support in native languages where necessary.Sales Empowerment: Guiding representatives through a problem-centric buying journey to advance opportunities and close deals.AI Tool Adoption: Supporting the deployment and ongoing usage of AI-driven capabilities to streamline regional sales processes.Performance Measurement: Monitoring regional enablement adoption and its impact on sales results.Core Responsibilities:Regional Execution: Implementing global enablement strategies and programs within the designated region to ensure speed and local relevance.Seller Empowerment: Equipping sales representatives with the knowledge, tools, and support to enhance coaching efforts, aligned towards advancing sales results.AI Deployment Support: Collaborating with the Global Sales Enablement Manager during the rollout of AI-augmented technologies, serving as the regional field liaison for the sales team.Content Dissemination: Executing the regional delivery of problem-centric sales messaging and job aids to ensure accessibility at the point of need.Pipeline Optimization: Guiding representatives in applying GTM processes and buyer behavior insights to optimize sales interactions and close opportunities.

Founded in 2004, OLIVER stands as the world's foremost expert in crafting, establishing, and managing bespoke in-house agencies and marketing ecosystems tailored for brands. With partnerships spanning over 300 clients across more than 40 countries, our innovative model fosters creativity and operational efficiency, enabling us to provide customized solutions that resonate profoundly with target audiences. As a proud member of The Brandtech Group, we lead the way in harnessing cutting-edge AI technology to transform our creative processes and delivery mechanisms. Our AI solutions not only enhance operational efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to generate innovative and impactful outcomes.