Hybrid QA Engineer, Associate Staff Engineer

We are seeking a passionate and detail-oriented Hybrid QA Engineer to join our dynamic team at Nagarro. In this role, you will play a crucial part in ensuring the quality and performance of our software products. You will collaborate with cross-functional teams to identify and resolve issues, conduct thorough testing, and implement best practices in quality …

To ensure delivery of our communications, please whitelist the domains 'lever.co' and 'hire.lever.co' with your email provider.Job OverviewJoin our dynamic team at getwingapp as a Customer Service Specialist. We are looking for an enthusiastic professional who possesses in-depth knowledge of the GoHighLevel platform and excels in customer engagement through innovative solutions.Key Responsibilities: - Master the GoHighLevel platform, focusing on CRM, email marketing, funnel creation, automation, and chatbot development. - Develop and implement chatbots to enhance lead generation, customer interaction, and support. - Craft visually striking graphics for GoHighLevel campaigns and assets. - Create, customize, and optimize landing pages on the GoHighLevel platform, ensuring modern aesthetics and a superior user experience. - Design sophisticated workflow templates for multi-layered campaigns, including email sequences and automated actions. - Strategize, design, and execute campaigns that align with client objectives. - Produce high-quality deliverables within tight timelines, showcasing exceptional organizational skills. - Maintain a keen eye for detail in both design and technical execution, combined with a creative approach. - Troubleshoot and resolve technical issues related to GoHighLevel, chatbot functionalities, and campaign workflows. - Collaborate effectively with team members and clients to ensure alignment on goals and deliverables.Qualifications: - Proficient in English with exceptional communication skills. - Must be tech-savvy and adaptable to new technologies. - College degree is mandatory. - Mid-level candidates should possess a minimum of 3 years of relevant experience in customer service or technology. - Strong attention to detail and a results-oriented mindset are essential.Benefits:- Comprehensive Health Insurance (HMO) - Performance-Based Incentives - Job Security and Stability - Paid Training Programs - Inclusive Workplace Culture - Opportunities for Professional Development - Fully Remote Work Arrangement - Supportive Team Environment - Career Advancement Opportunities - Positive Work Atmosphere - Holiday and Overtime PaySchedule:Work during US hours (20–40 hours per week), graveyard shift.Location:This is a fully remote position.Note: - Only shortlisted candidates will be invited for assessments and interviews.

Join a dynamic team at the forefront of HR technology! Our client, a premier provider of innovative HR software solutions, is dedicated to enhancing human resource management for organizations of all sizes. With a commitment to delivering state-of-the-art technology and outstanding customer service, they empower businesses to optimize HR processes, boost employee engagement, and drive overall success.Key Responsibilities:- Spearhead new business development and sales initiatives by identifying and engaging potential enterprise clients for our HR SaaS solutions.- Formulate and implement strategic sales plans to meet and surpass sales targets and revenue objectives.- Cultivate and nurture robust relationships with key decision-makers and stakeholders within prospective organizations.- Conduct in-depth market research to pinpoint potential clients and gain insights into their HR challenges and needs.- Deliver compelling presentations and product demonstrations that showcase the value of our HR SaaS solutions to prospective clients.- Negotiate and finalize high-value sales agreements, ensuring mutually beneficial terms for both parties.- Collaborate with internal departments, including marketing and product development, to ensure alignment of sales strategies with company goals.- Maintain precise and current records of sales activities, client interactions, and pipeline management within the CRM system.- Stay updated on industry trends, competitive dynamics, and emerging technologies in the HR SaaS domain.

Join Wrist as an IT Service Management Specialist, where you will play a vital role in ensuring the efficient delivery of IT services to our clients. You will be responsible for managing service requests, incidents, and changes while collaborating with cross-functional teams to enhance our service delivery processes.

Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.

Join Our Team as a CRM & Administrative Operations Associate (GoHighLevel Expert)At Wing, we are on an inspiring mission to revolutionize the future of work for companies around the globe! As a premier destination for organizations aiming to cultivate exceptional teams and streamline their operations, we are actively seeking a skilled CRM & Administrative Operations Associate (GoHighLevel Expert) to join our dynamic team immediately!Key Responsibilities:CRM Management (GoHighLevel)Oversee and enhance the complete GoHighLevel setupDesign and maintain automations, pipelines, forms, and workflowsQuickly diagnose and resolve CRM-related issuesIntegrate GHL with calendars, funnels, email systems, and tracking toolsEnsure data accuracy and reporting integrityFacilitate a seamless, automated lead journey from initial contact to sales and post-sale supportAdministrative Support, Lead Management & Client ExperienceRespond promptly to incoming emails, direct messages, and inquiriesClassify and prioritize leads (cold, warm, hot) and forward qualified leads to the sales teamSchedule appointments directly on the sales team’s calendarMaintain consistent follow-ups to ensure no lead is left unattendedUpdate CRM with every interaction and maintain accurate statusesProvide professional support to clients, directing them to appropriate team membersEnhance overall response speed and uphold a premium client experienceQualifications:• 3-5 years of relevant experience in CRM operations, administrative support, or client relationship management• Proficient in GoHighLevel (GHL) setup, automation, and troubleshooting• Strong track record in lead management, client communication, and administrative duties• Exceptional organizational skills with a keen attention to detail• Excellent written and verbal communication skills in English• Ability to work autonomously and ensure seamless operations without oversightTechnical Specifications:• USB headset with noise-cancellation capabilities• Functional webcam• Computer with a minimum 1.8 GHz processor and no less than 4GB RAM• Primary Internet Service Speed: at least 25 Mbps cable connection• Backup Internet Service Speed: at least 10 Mbps

About Viamericas Viamericas is a licensed money transmission company focused on serving immigrants worldwide. The company offers international money transfers, bill payments, and check processing through thousands of agent locations in the United States and over 287,885 locations in 95 countries. Viamericas is committed to respect, innovation, integrity, and making a positive impact for its customers. Role Overview The Bilingual Vietnamese Customer Service Representative serves as the primary point of contact for customers, agents, and partners. This position handles inquiries and support requests in both Vietnamese and English, ensuring a smooth and positive experience for every interaction. Main Responsibilities Respond to inbound and outbound customer inquiries by phone, email, chat, and SMS in Vietnamese and English Process transactions accurately and efficiently using company systems Document all customer interactions and monitor transaction activities Resolve issues promptly to maintain high customer satisfaction Promote operational efficiency while following company policies and service standards Location This position is based in Manila, National Capital Region, Philippines.

Join our dynamic team at jobmobz1 as a Customer Service Bookkeeper in a fully remote role. In this position, you will be responsible for managing financial records, ensuring accuracy in bookkeeping, and providing exceptional customer service. Your expertise will play a crucial role in maintaining our financial integrity while assisting clients with their inquiries and needs.

Join our dynamic team as an SEO Specialist for Managed Services! In this role, you will be responsible for optimizing our managed services to enhance online visibility and drive organic traffic. Your expertise in SEO strategies will help us connect with our clients effectively.

Role Overview d2b-1 is hiring a Settlements & Client Services Manager based remotely in Manila, Metro Manila, Philippines. This position oversees client settlement processes and ensures service standards remain high across all client interactions. What You Will Do Coordinate daily settlement activities to ensure smooth and accurate processing. Manage client inquiries, resolving issues and maintaining strong client relationships. Lead and support a team focused on delivering reliable and responsive client service. Identify ways to improve operational workflows and enhance client satisfaction. What We Look For Strong attention to detail and organizational skills. Experience managing settlement processes or client service operations. Ability to guide a team and foster a culture of quality service. Commitment to maintaining reliability and high standards in client interactions.

About WPP MediaWPP is the premier partner for top global brands, leveraging exceptional talent, trusted insights, and world-class collaborations through our innovative marketing platform, WPP Open. We empower clients to adapt, seize opportunities, and achieve transformative growth.WPP Media serves as WPP's AI-driven media division, integrating media, data, and partnerships to provide personalized creative solutions at scale. With the insights derived from WPP Open and Open Intelligence, our clients have a clear view of the effectiveness of their media investments.For more details, visit wppmedia.com.

About EucalyptusAt Eucalyptus, we are driven by a vision to ensure that good health lasts a lifetime. With over 1 billion individuals living with obesity globally, leading to preventable chronic diseases, our mission is to enhance long-term healthcare.Eucalyptus is the force behind Juniper, a leading weight management program that integrates GLP-1 medication with personalized nutrition, physical activity support, and care from a team of clinicians, including prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that our unique combination of clinical and behavioral strategies allows patients to achieve weight loss during their treatment with Juniper at rates up to four times greater than traditional approaches.Our Growth Journey:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, raising over $100 million from notable investors including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients struggling with obesity across five markets.Acknowledged with a selective NICE endorsement to deliver services to the NHS.Customized our offerings for thousands of patients in Germany and Japan.

Emma Sleep is hiring a Bilingual Customer Service Representative with Korean language skills to join the team in Manila. This position centers on supporting Korean-speaking customers and ensuring their questions and concerns are handled promptly. Role overview This role involves assisting customers by answering inquiries, addressing issues, and providing helpful information. The focus is on delivering clear, friendly, and effective service to Korean-speaking clients. What you will do Respond to customer inquiries in Korean Resolve issues and provide solutions efficiently Support customers throughout their experience with Emma Sleep Requirements Fluency in Korean and English Strong communication and problem-solving skills Interest in helping customers and providing quality service

At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.How will you contribute to our success?Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.Analyze client needs and aid in translating business processes into automated solutions.Configure and customize the SaaS platform to align with customer requirements.Assist in documenting solution designs, integrations, and implementation workflows.Troubleshoot, debug, and resolve issues related to implemented solutions.Enhance customer journey optimization using MPower transactional data and basic analytics.Write and maintain SQL queries for effective reporting and data validation.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Perform additional duties as assigned to support Professional Services objectives.

ABOUT US At Indie Campers, we are transforming the road trip experience by making campervan rentals accessible for everyone. Our digital-first approach and dedication to customer satisfaction have established us as a leader in the travel industry, offering an exceptional booking experience and high-quality road trips at unbeatable prices. With over a million nights booked through our platform, we've welcomed more than 300,000 travelers from 169 countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and the option to purchase one of our vehicles. Driven by technology and innovation, we face exciting challenges that demand top-tier talent. We are expanding our team and invite those who share our vision to join us on this thrilling journey. THE ROLE As the Team Leader for our On-Trip Support and Roadside Assistance teams, you will manage daily operations and ensure our customers receive outstanding service. You will act as the primary escalation point for complex cases, fostering team performance, compliance, and continuous improvement to uphold our high standards at Indie Campers. This position affords you the opportunity to lead and cultivate a dynamic, customer-centric team while significantly enhancing our customers’ experiences. WHAT WILL YOU WORK ON? Lead, supervise, and mentor the On-Trip Support and Roadside Assistance teams to drive high performance, engagement, and customer care. Conduct one-on-one meetings, performance evaluations, and development conversations. Oversee customer inquiries and manage escalated complaints and complex situations. Supervise coordination of roadside assistance and emergency support cases. Ensure accurate documentation of customer interactions and adherence to established SOPs. Monitor service quality and track key performance metrics such as CSAT, First Response Time, and Resolution Time. Lead corrective and preventive initiatives to enhance service quality and customer satisfaction. Analyze customer feedback to identify areas for improvement.

Role Overview NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value. Key Responsibilities Lead project planning, execution, and monitoring activities. Define project scope, objectives, and deliverables. Develop and maintain detailed project plans. Communicate goals, progress, and challenges to stakeholders. Proactively manage risks, issues, and action items. Conduct thorough post-project evaluations to capture lessons learned. Requirements At least 5 years of experience deploying SaaS solutions. Demonstrated success delivering enterprise-level projects. Strong knowledge of project management methodologies. Exceptional organizational and time management skills. Excellent communication and stakeholder engagement abilities. Current PM accreditation (PMP, Prince2, or AgilePM). Work Model and Culture NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.

Join Nice Ltd. as a Professional Services Engineer focused on Implementation, where your expertise will be pivotal in driving successful project delivery and enhancing client satisfaction. You will collaborate closely with cross-functional teams to facilitate the integration of our solutions.

Join Nice Ltd. as a Professional Services Engineer focusing on Customer Success and Customer Experience (CX). In this role, you will be pivotal in ensuring the satisfaction of our clients by providing top-notch technical solutions and support. You will collaborate with clients to understand their needs, implement effective solutions, and ensure a seamless integration of our products into their operations.

Join Nice Ltd. as a Professional Services Engineer specializing in Quality Assurance and Automation within our Customer Experience (CX) division. In this pivotal role, you will be responsible for enhancing the quality and efficiency of our services by implementing automation solutions and ensuring rigorous testing practices.

Join Nice Ltd. as a Professional Services Engineer specializing in Quality Assurance and Automation within our Customer Experience (CX) division. In this role, you will work closely with clients to ensure our products meet the highest standards of quality while implementing automation solutions that enhance efficiency and reliability.Your responsibilities will include designing and executing test plans, identifying and resolving issues, and collaborating with cross-functional teams to deliver exceptional solutions. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and customer satisfaction.