EHS Safety Manager for DC Operations & Deployments

At Crusoe, we are on a mission to revolutionize the energy and intelligence landscape. Our innovative technology enables creators to harness the power of AI without compromising on sustainability or efficiency.Join us in leading the AI revolution with sustainable solutions at Crusoe. Here, you will play a pivotal role in fostering innovation, making a signif…

Join Waymo as the EHS Manager for the Americas, where you will play a pivotal role in ensuring our commitment to safety and environmental stewardship. You will lead initiatives that promote a culture of safety, compliance, and environmental responsibility across our operations.In this role, you will collaborate with cross-functional teams to develop and implement EHS programs that align with industry standards and regulatory requirements. Your expertise will help drive continuous improvements in our safety practices and foster a proactive approach to risk management.

HappyRobot creates AI-driven workforces for enterprises, supporting operations across voice, email, and major enterprise systems. With backing from Y Combinator (S23), a16z, and Base10, and over $60 million raised, the team focuses on improving essential processes for large organizations worldwide. The platform began in complex logistics settings, where the team built its own voice stack, models, and orchestration layer. Today, HappyRobot is broadening this infrastructure to serve more industries. For details on the company's vision, see our manifesto. Role overview The Deployment Operations Lead acts as the operational center of the Deployments organization at HappyRobot. This position suits someone who values structure and discipline, and enjoys keeping complex operations organized. The role connects Deployments (including Forward Deployed Engineers and Deployment Strategists), Commercial, and Product teams to ensure accounts are staffed, delivered, and improved over time. Responsibilities include managing playbooks, staffing models, and feedback systems to make deployments repeatable and scalable. Tasks may involve creating onboarding materials, reallocating resources during a quarter, or helping define commercial scopes for new projects. What you will do Playbooks & Delivery Standards: Build and update deployment playbooks. Set best practices for each stage: scoping, kickoff, integration, go-live, and expansion. Ensure Forward Deployed Engineers and Deployment Strategists have reliable processes for every account. Staffing & Capacity Planning: Manage staffing for the deployment team. Assign engineers and strategists to accounts based on complexity, technical requirements, and available capacity. Adjust assignments as priorities change and serve as the main contact for team allocations. Delivery Assurance: Track account delivery across the portfolio. Identify risks early and put mitigation plans in place to keep projects moving forward. Location This position is based in San Francisco.

About UsSpecter is pioneering a software-defined control plane for the physical world. Our mission is to safeguard American businesses by providing them with comprehensive visibility over their physical assets.We are building an innovative hardware-software ecosystem based on advanced multi-modal wireless mesh sensing technology, which will reduce the cost and time of deploying sensors by a factor of ten. Our platform aims to serve as the perception engine for a company's physical footprint, facilitating real-time visibility and autonomous management of operations.Founded by passionate visionaries from backgrounds in Anduril, Tesla, Uber, and the U.S. Special Forces, we are a small but rapidly growing team focused on empowering our partners in the evolving landscape of physical AI and robotics.The RoleWe are on the lookout for resilient and adaptable Deployment Operations Engineers who can seamlessly blend hands-on installation with technical troubleshooting. Your role will be critical in ensuring our systems are installed correctly, powered up on the first attempt, and maintain operational integrity—whether that involves running conduit, aligning antennas, commissioning radios, or documenting installations for regulatory compliance.This position is ideal for those who thrive in outdoor environments, excel under pressure, and are committed to delivering durable and high-quality work. If you have experience in the military, trades, or other high-stakes environments and want to apply that mindset to the forefront of technology, this is the place for you.

Zūm is transforming mass mobility with its Connected Mobility Experience (Zūm CMX) system, which synchronizes people, vehicles, and operations in real time. In the student mobility sector, Zūm CMX aims to deliver reliable, transparent, and efficient transportation for students and their families. More than 4,500 schools rely on Zūm CMX. The company has received recognition from Fast Company’s World’s Most Innovative Companies, CNBC’s Disruptor 50, and the Financial Times’ Fastest Growing Companies. Backing comes from investors such as Sequoia Capital, GIC, TPG, and Softbank. Role overview The Safety Manager will oversee safety operations for Zūm in San Francisco. This position covers the full safety lifecycle: developing programs, delivering training, managing incidents, and ensuring compliance with regulatory standards. The role leads the safety department and works to build a strong culture of behavioral safety, aiming to protect employees, students, and the community. The Safety Manager is responsible for upholding safety as a core value, making sure everyone returns home safely each day. What you will do Develop and implement safety programs and standards Deliver safety training and promote behavioral change Manage incident response and investigate accidents Ensure compliance with all regulatory safety requirements Lead the safety department and foster a culture of shared responsibility What makes a candidate successful Strong commitment to safety and achieving zero incidents Ability to balance proactive prevention and responsive incident management Experience designing and delivering engaging safety training Skill in analyzing incident data and conducting field observations Confidence presenting safety metrics to administrators and investigating accident scenes Clear communication and the ability to interpret safety regulations

About Our TeamJoin the Safety Systems team at OpenAI, where we oversee the entire lifecycle of safety initiatives for our advanced AI models. Our mission is to ensure that these models are deployed in a responsible manner, positively influencing society. We engage in a variety of research and engineering projects—from system-level safeguards to model training, evaluation, and red-teaming—all designed to prevent misuse and misalignment while upholding our rigorous safety standards. We are at the forefront of OpenAI's dedication to crafting and deploying safe Artificial General Intelligence (AGI), nurturing a culture grounded in trust, responsibility, and transparency.Our objective is to learn continuously from deployments, democratize the advantages of AI, and ensure that powerful tools remain aligned with human values and safety considerations.About the PositionWe are on the lookout for a Product Manager specializing in cybersecurity risk. In this pivotal role, you will spearhead initiatives that guarantee the safety and effectiveness of OpenAI’s frontier model deployments, aligning them with user needs and the latest technological innovations. You will establish strategic priorities, craft safety-centered product roadmaps, and work collaboratively with AI researchers, software engineers, policy specialists, and diverse cross-functional teams. Additionally, you will devise a strategy to enhance the ecosystem, empowering others to stay ahead of potential adversaries. This position is ideal for a proactive, technically adept product manager who excels in adversarial thinking and is eager to confront complex, ambiguous challenges through structured analysis and collaborative decision-making.This role is based in San Francisco, CA, and we offer relocation assistance.

The Center for AI Safety (CAIS) is at the forefront of research and advocacy dedicated to minimizing societal risks associated with artificial intelligence. Our mission is to tackle the most pressing challenges posed by AI through innovative technical research, strategic field-building initiatives, and active policy engagement, alongside our affiliated organization in Washington, D.C., the Center for AI Safety Action Fund. We are seeking a meticulous and organized Operations Manager to join our team. In this pivotal role, you will address a variety of operational challenges and develop robust systems from the ground up. The ideal candidate will significantly enhance our operational efficiency and contribute to our mission of promoting safer AI technologies.

Join Our Dynamic TeamAt OpenAI, our Trust, Safety & Risk Operations teams are dedicated to protecting our innovative products, users, and the organization from various threats, including abuse, fraud, scams, and regulatory challenges. We operate at the nexus of operations, compliance, user trust, and safety, collaborating closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are secure, compliant, and reliable for a diverse, global audience.Our team supports users across ChatGPT, our API, enterprise solutions, and developer tools. We handle sensitive inbound inquiries, develop detection and enforcement systems, and scale operational workflows to address the demands of a fast-paced, high-stakes environment.Your Role and ResponsibilitiesWe are looking for seasoned analysts with expertise in one or more of the following domains:Content Integrity & Scaled Enforcement – Proactively identify, review, and respond to policy violations, harmful content, and emerging abuse trends on a large scale.Emerging Risk Operations – Detect, assess, and mitigate new and intricate safety, policy, or integrity challenges in the rapidly changing AI landscape.In this role, you will manage high-sensitivity workflows, serve as the incident manager for complex cases, and develop scalable operational systems, including tools, automation, and vendor processes that uphold user safety and trust while fulfilling our legal, ethical, and product commitments.Our work culture embraces a hybrid model of three days in the San Francisco office each week, and we provide relocation assistance for new hires.Please be advised that this role may involve exposure to sensitive content, including material that may be sexual, violent, or otherwise unsettling.Your Key Responsibilities Include:Manage and resolve high-priority cases within your area of expertise (content enforcement, fraud/scams, compliance, or emerging risks).Conduct thorough risk assessments and investigations utilizing internal tools, product signals, and external data sources.Act as the incident manager for escalated cases necessitating intricate policy, legal, or regulatory analysis.Collaborate with cross-functional teams to design and implement top-tier operational workflows, decision trees, and automation strategies.Establish feedback loops and continuous improvement initiatives to enhance operational effectiveness.

Overview - Who You Are + What You’ll DoIn this pivotal role, you will oversee critical deployments that generate substantial revenue, enhance ROI for hospital executives, and determine the integration of our product as the foundational operating system for health systems.You will collaborate closely with leaders across nursing, operations, finance, and IT, analyzing complex workflows, spearheading organizational change, and developing rollout strategies that revolutionize hospital operations. Your expertise will create a framework for Vitalize's expansion from 20 to over 200 hospitals, directly influencing our product development and company vision.This position is tailored for an elite operator eager to establish a groundbreaking enterprise approach from the ground up.About VitalizeHospitals continue to manage their essential operations—staffing, labor planning, and capacity—using outdated tools like paper and spreadsheets. This inefficiency wastes countless hours and millions of dollars annually.Vitalize transforms this landscape with intelligent, automated staffing solutions. Our platform delivers real-time decision support to clinical leaders, streamlining processes, lowering unnecessary labor costs, and maximizing patient capacity for hospitals.Labor constitutes approximately 60% of hospital expenses, with our research indicating that over 20% of these costs are avoidable. By strategically aligning labor supply with patient demand, Vitalize enables health systems to operate more efficiently, safely, and sustainably.We are developing the core operating system for hospital workforce management, positioning ourselves against traditional HR/ERP systems—and we are succeeding. Currently operational in over 20 hospitals, nearing 8-figure revenue, and backed by top-tier investors, we have tripled our revenue in just three months and are on a rapid growth trajectory.The RoleYou are not here merely to implement software; you are here to transform hospital operations.You will manage the entire process from contract signing to full product adoption, working closely with CNOs, nursing directors, IT, operations leaders, and frontline staff to map workflows, align stakeholders, drive organizational change, and ensure that Vitalize becomes indispensable. You will serve as our customer's primary point of contact, significantly influencing revenue activation and ROI.We believe that deployment can be a competitive advantage. Our deployment services are valued at mid-six figures because hospitals depend on this process to unlock millions in savings. You will be responsible for designing, executing, and refining this vital process.

At Intrinsic Safety, we're leveraging innovative technologies to tackle some of the most challenging issues of our digital era using safe and effective AI solutions. Your contributions will play a pivotal role in assisting fraud prevention and Trust & Safety teams, enabling them to concentrate on impactful tasks rather than repetitive manual reviews. We're experiencing rapid growth, partnering with some of the largest and most dynamic social media and online service platforms.We are on the lookout for an exceptional Technical Account Manager (TAM) to join our core Customer Success team. In this role, you will be crucial in ensuring our customers—particularly our enterprise clients—derive maximum value from Intrinsic Safety by providing expert technical support and guidance. You will act as the essential link between our advanced AI platform and our customers' technical teams, fostering deep platform adoption, troubleshooting complex issues, and facilitating their long-term success. This is a unique opportunity to contribute to our mission by transforming intricate technical challenges into practical solutions that effectively combat fraud and abuse.This role requires in-person attendance at our San Francisco office.Your ResponsibilitiesPost-Integration Technical Partnership: Serve as the main technical liaison for our enterprise customers post-deployment. Gain a thorough understanding of their unique technical environments and data flows as they interact with the Intrinsic Safety platform.Drive Ongoing Technical Adoption & Optimization: Assist customers in navigating advanced platform features and configurations to ensure they maximize the benefits of Intrinsic Safety’s offerings.Build Scalable Technical Resources: Develop and enhance our knowledge base, technical documentation, and best practice guides to empower both customers and the Customer Success team.Strategic Technical Troubleshooting & Resolution: Identify and resolve sophisticated technical challenges that arise after implementation, working closely with engineering and product teams to deliver scalable solutions.Product Evolution: Act as a key contributor to the continual improvement of our product offerings.

Supported by top-tier investors from Silicon Valley, Peregrine Technologies empowers public safety organizations, state and local governments, federal agencies, and private institutions to tackle societal challenges with unparalleled speed and precision. Our AI-driven platform transforms isolated and unconnected data into actionable intelligence, providing immediate access to critical information that facilitates swift, informed decisions to enhance outcomes across all interactions. Currently, Peregrine serves hundreds of clients across over 30 states and two countries, impacting more than 125 million individuals, and we are growing our influence as we venture into enterprise markets and international territories.Role OverviewAs government agencies rapidly adopt our solutions, we seek execution-oriented leaders to spearhead product deployment and deliver customer impact across our diverse client base. Our Deployment Strategists play an essential role in our business strategy, acting as the conduit through which we implement our product platform and deliver significant value to our clients, while also fueling our sales, marketing, and product feedback cycles.As a Deployment Strategist, your responsibilities will include:Identifying workflows where our solutions can drive operational efficiencies for our clients.Creating products, data models, and data pipelines that empower our customers to capitalize on these workflows.Fostering relationships with customer executives to ensure that Peregrine is aligned with their most pressing operational challenges.Delivering our product to clients with exceptional quality and speed in complex and mission-critical environments, serving as their North Star.About YouYou are enthusiastic about writing code that ensures our customers receive the right information at the right time.You possess a passion for discovering elegant solutions to intricate data modeling challenges, allowing us to extract value from disjointed data sources.You are an independent leader who thrives on identifying innovative product, workflow, and business opportunities.You cultivate long-lasting relationships with clients and team members thoughtfully.You are an empathetic listener who values customer feedback deeply.You communicate clearly and persuasively, adept at storytelling that resonates with executive audiences.

About the RoleJoin Rowspace as a founding AI Deployment Manager, where you'll be the linchpin in maintaining and enhancing our relationships with high-profile financial clients. Your mission is to drive their success on the Rowspace platform, ensuring they derive maximum value while exploring opportunities for expanded usage across their organizations. As the primary feedback conduit between our customers and the product team, your insights will help shape our offerings.This innovative role transcends conventional account management, requiring you to dive deep into the intricacies of investor operations—including their research methodologies, decision-making workflows, and data infrastructures. The ideal candidate will possess firsthand experience in finance or a consulting background that showcases their adeptness at managing complex client relationships.Your ResponsibilitiesManage customer relationships after the sale, focusing on onboarding, adoption, expansion, and retention.Develop a comprehensive understanding of your customers' workflows and how Rowspace integrates into their daily processes.Serve as the voice of the customer, synthesizing feedback to collaborate closely with product and engineering teams on future developments.Identify growth opportunities and collaborate with Account Executives to close deals.Engage in late-stage deals to ensure seamless transitions, maintaining strong relationships even before contracts are finalized.Create playbooks that define exceptional customer engagement strategies at Rowspace.Your Qualifications3–7+ years of experience in finance (buy-side, sell-side, or fintech) or management consulting, with a proven track record in ongoing client engagement.In-depth knowledge of finance workflows or a rapid learning ability in this area.Demonstrated self-starter attitude with a proactive approach to problem-solving.Detail-oriented and curious; you prefer in-depth understanding over surface-level insights.Strong pattern recognition capabilities to identify trends across customer feedback and articulate their implications for product development.Excellent communication skills, capable of delivering clear updates and leading productive quarterly business reviews.

Supported by premier investors from Silicon Valley, Peregrine Technologies empowers public safety organizations, governmental bodies at all levels, federal agencies, and private sector enterprises to tackle societal challenges with unparalleled efficiency and precision. Our innovative AI-driven platform transforms fragmented and isolated data into actionable intelligence, promptly highlighting critical information that enables swift and informed decision-making to enhance outcomes at every touchpoint. Currently, Peregrine serves hundreds of clients across over 30 states and two countries, impacting more than 125 million individuals, and we are poised to extend our reach into new enterprise markets and international territories.Role OverviewAs the adoption of Peregrine grows rapidly among government agencies, we are seeking motivated recent graduates to spearhead product deployment and maximize customer impact within our diverse client portfolio. Our Deployment Strategists play a pivotal role in executing Peregrine’s business vision. They act as the conduit for deploying our platform to deliver substantial value to our clients, while also driving our sales, marketing, and product feedback processes.As a Deployment Strategist, your responsibilities will include:Identifying operational workflows where our product can enhance efficiency for our clients.Creating data models, product solutions, and data pipelines to empower clients in executing those workflows effectively.Building strong relationships with client executives to align Peregrine’s offerings with their most pressing operational challenges.Delivering our product with market-leading quality and speed in complex, mission-critical environments.Your ProfileYou have a passion for coding that facilitates timely access to critical information for our clients.You thrive on crafting innovative solutions to intricate data modeling challenges that unlock value from disparate data sources.You are a self-starter who enjoys exploring new product, workflow, and business opportunities.You nurture lasting relationships with customers and colleagues.You are an empathetic listener, valuing customer feedback deeply.You excel in clear and persuasive communication, particularly in storytelling that resonates with executive audiences.

About Our TeamAt OpenAI, our Trust, Safety & Risk Operations teams play a crucial role in protecting our innovative products, valued users, and the integrity of our organization from various threats such as abuse, fraud, scams, and regulatory non-compliance. We work collaboratively across operations, compliance, and user safety, partnering closely with Legal, Policy, Engineering, Product, Go-To-Market teams, and external stakeholders to ensure our platforms are secure, compliant, and trusted by a diverse, global audience.The Global Safety Response Operations team provides round-the-clock support for user safety, risk management, and regulatory escalations pertaining to OpenAI’s suite of products. We address high-priority cases that necessitate human judgment and swift action. Acting as the core escalation management and delivery unit of OpenAI’s safety operations, we strive to ensure our products are safe and aligned with our policies while delivering timely, empathetic, and consistent support to our users.About the RoleWe are seeking experienced Trust, Safety, and Risk Operations analysts with expertise in areas such as policy enforcement, content moderation, fraud prevention, developer risk, or privacy and regulatory matters. As a key player in safety escalation management, you will triage and resolve urgent and sensitive cases while collaborating across various subject matter areas, systems, and processes to ensure operational excellence, drive process enhancements, and extract valuable insights and trends.This role operates within a 24/7 global framework, necessitating flexibility to work rotating shifts, including nights, weekends, and holidays as part of an on-call support model.Our hybrid work model offers three days in-office weekly, alongside relocation assistance for new hires.Please be advised that this position may involve exposure to sensitive content, which may be sexual, violent, or otherwise disturbing.Your Responsibilities:Manage and resolve high-priority cases related to all harm and risk areas, ensuring prompt and appropriate resolutions in accordance with policy and legal standards.Utilize multiple systems and tools to oversee user reports, internal escalations, and other critical investigations.Serve as an incident manager for escalations that require nuanced interpretation of policies, legal stipulations, or regulatory guidelines.Identify and implement process enhancements and automation initiatives to boost efficiency, accuracy, and coverage.Collaborate with cross-functional teams to drive continuous improvement and optimize operational workflows.

Anthropic seeks a Director of Resilience Operations to join its Global Safety, Intelligence & Security team. This leader will focus on developing and implementing strategies that help protect Anthropic’s worldwide operations from various risks. Role overview This position involves shaping the company’s approach to resilience. The Director will guide efforts to strengthen safety and security across multiple locations, ensuring that the organization can respond effectively to challenges and disruptions. Locations Boston, MA San Francisco, CA New York City, NY Seattle, WA Washington, DC

Join Airbnb as a Senior Manager of Advanced Analytics within our Fraud & Safety Operations team. In this pivotal role, you will lead a talented team of analysts and data scientists focused on leveraging data to enhance safety and security across our platform. You will be responsible for developing sophisticated analytical models and strategies that proactively identify and mitigate fraud risks while ensuring a safe environment for our users.As a key leader, you will collaborate with cross-functional teams to drive data-driven decision-making and promote best practices in analytics. Your insights will shape the future of our fraud detection mechanisms and influence company-wide policies. If you are passionate about analytics, safety, and making a tangible impact, we want to hear from you!

About the TeamJoin the AI Deployment Engineering team at OpenAI, dedicated to the secure and efficient implementation of Generative AI applications for developers and enterprises. We serve as trusted advisors and innovative partners, crafting a comprehensive backlog of GenAI use cases tailored to industry needs, and guiding them to production with robust technical support. As the head of our AI Deployment Engineers in the Digital Native segment, you will empower technology and software companies to revolutionize their operations via solutions like customer service automation, content generation, and cutting-edge applications utilizing our most advanced models.About the RoleWe are in search of an accomplished leader to drive the technical success of our key technology and software clients across the Americas. In this strategic position, you will oversee the complete implementation process, guaranteeing smooth platform integration. Acting as the voice of our customers, you will coordinate technical teams to provide a unified, exceptional experience throughout the customer journey. Your performance will be evaluated based on the launch of live applications, increased API usage, and compelling customer success stories that highlight our technology's value.This position is based in our San Francisco office, operating on a hybrid work model of three days in-office per week, with relocation assistance available for new hires.Your Responsibilities Include:Develop and implement the strategy and operational framework for the AI Deployment Engineering team, ensuring alignment with corporate goals and customer needs.Lead, build, and mentor a team of high-achieving AI Deployment Engineers to achieve outstanding customer results, evidenced by production customer applications and enhanced API engagement.Act as the technical advocate for our clients, distilling their requirements to shape the Research and Applied Product/Engineering roadmaps.Serve as the primary technical escalation point during project development, fostering trust and ensuring direct communication with executive stakeholders.Establish yourself as an industry thought leader, promoting the safe and innovative utilization of our technology across diverse sectors.You Will Excel in This Role If You:Possess over 8 years of experience in a technical, customer-facing role, managing C-level technical and business relationships with complex global organizations.Demonstrate a strong foundation in AI technologies and their deployment in business contexts.Exhibit exceptional communication and leadership skills, with a proven ability to drive teams toward success.

About Our TeamAt OpenAI, our User Safety & Risk Operations team is dedicated to protecting our platform and users from various forms of abuse, fraud, and emerging threats. We operate at the crucial intersection of product risk, operational scale, and real-time safety response, supporting a diverse range of users from individuals to global enterprises, as well as advertisers and creators.The Ads Trust & Safety Operations team is committed to ensuring the safety of our users, advertisers, and creators across all monetized surfaces. As OpenAI rolls out new revenue-generating formats and partnerships, this team guarantees that these experiences are safe, compliant, of high quality, and aligned with our overarching safety standards. We work closely with Product, Engineering, Policy, and Legal teams to identify potential risks, develop and enhance enforcement systems, and ensure scalable, high-integrity operations.About the RoleWe are seeking a seasoned operator to help expand and enhance the Ads Trust & Safety Operations at OpenAI. In this pivotal role, you will oversee critical Ads T&S workstreams from inception to execution, collaborating closely with Product, Policy, Engineering, Legal, and Operations teams to design scalable enforcement processes, strengthen detection mechanisms, and ensure safe support for Ads and monetization at scale.You will navigate the intersection of strategy and execution—translating ambiguity into structured programs, identifying operational risks, and driving measurable improvements across systems and workflows.This position requires an individual who is highly operational, excels at execution, and is comfortable providing clarity in uncertain situations. You should be enthusiastic about building scalable systems and processes from the ground up and working in tandem with policy and product teams as we rapidly iterate on advertising strategies and features.Key Responsibilities:Oversee complex, high-impact Ads Trust & Safety problem areas from strategy through execution.Design and scale operational workflows for Ads Trust & Safety, encompassing enforcement models, review processes, escalation paths, and quality frameworks.Work closely with Product, Policy, and Engineering teams to translate risk and policy requirements into scalable systems, tools, and automation.Drive operational readiness for new Ads and monetization launches, features, and markets, identifying risks early and ensuring appropriate mitigations are in place.Leverage data to identify trends, gaps, and emerging risks across Ads surfaces; develop proposals for enhancements.

About Vapi:At Vapi, we are pioneering the transition to voice as humanity's primary interface.We offer the most customizable platform for deploying voice agents in the industry.With rapid growth, we have attracted over 600,000 developers in just two years, adding 2,000+ daily.Engage with Vapi now!Why This Role Matters:As we expand our enterprise presence, strong post-sales leadership is essential for enhancing customer retention, growth, and long-term value.Managing enterprise deployments involves intricate, cross-functional collaboration, requiring a dedicated leader to ensure successful execution and outcomes.This position will help shape and optimize our post-sales engagement model, significantly influencing our Net Revenue Retention metrics.Your Responsibilities:First 30 Days:Manage a portfolio of enterprise accounts and cultivate trusted relationships with key stakeholders.Gain in-depth knowledge of each customer's deployment architecture, use cases, and criteria for success.Evaluate current health metrics, renewal timelines, usage patterns, and engagement frequency.Coordinate with FDE, CSE, Sales, and Product teams on ongoing projects and deployment priorities.Next 60 Days:Establish a regular schedule for account syncs based on account tiers.Implement proactive health monitoring through usage data analysis, stakeholder engagement, and sentiment tracking.Start identifying renewal risks and opportunities for expansion within your portfolio.Conduct structured Quarterly Business Reviews (QBRs) for Tier 1 and Tier 2 accounts with executive-level reporting.After 90 Days:Initiate renewal discussions starting 120 days prior to expiration and collaborate with Account Executives on commercial strategies.Reveal qualified expansion opportunities bolstered by usage data and deployment success metrics.Enforce service tier boundaries to maintain the integrity of our offerings.

Join Our Innovative TeamAt OpenAI, our AI Deployment Engineering team is dedicated to the safe and impactful integration of Generative AI applications for developers and enterprises alike. Acting as trusted advisors and thought leaders, we collaborate closely with our customers to curate an effective portfolio of GenAI use cases tailored to their industries, propelling these solutions into production through expert technical guidance. As the head of our Solutions Architects within the Digital Native segment, you will empower technology and software firms to revolutionize their operations through advanced solutions, including customer service enhancements, automated content generation, and pioneering applications utilizing our most cutting-edge models.Your RoleWe are on the lookout for a visionary leader who will spearhead the technical success of our key technology and software clients across the Americas. In this pivotal position, you will oversee the entire implementation process, ensuring a smooth platform integration. As the voice of our clients, you will synchronize technical teams to provide a cohesive and outstanding experience throughout the customer journey. Your success will be gauged by the deployment of live applications, heightened API engagement, and compelling customer narratives that highlight the transformative power of our technology.This position is based in our San Francisco office, embracing a hybrid work model with three in-office days per week, and we offer relocation support for new hires.Key ResponsibilitiesDevelop and execute the strategy and operational framework of the AI Deployment Engineering team, ensuring alignment with organizational goals and the dynamic needs of our clients.Lead, nurture, and inspire a high-performing team of Solutions Architects to achieve remarkable customer outcomes, evidenced by production applications and increased API utilization.Act as the technical champion for our clients, translating their requirements into actionable insights for Research and Applied Product/Engineering roadmaps.Serve as the primary technical escalation resource during development phases, building trust and maintaining open lines of communication with executive stakeholders.Position yourself as an industry thought leader, advocating for the responsible and innovative use of our technology across various sectors.Ideal Candidate ProfilePossess 8+ years of experience in a technical, customer-facing role, particularly with C-level technical and business executives.Demonstrated leadership in managing complex projects and cross-functional teams.Exceptional communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.Strong analytical and problem-solving skills, coupled with a passion for innovative technology.