IT Support Engineer

Role Overview Tenable, Inc. is hiring an IT Support Engineer to join the team in Singapore (Suntec City office). This position focuses on keeping IT systems running smoothly and supporting users across the organization. What You Will Do Troubleshoot technical issues as they arise Provide direct support to users, helping resolve hardware and software problems…

Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.

Greetings! I’m Laura, the Support Manager at Ashby, and I’m thrilled to announce that we are expanding our team by hiring Product Support Specialists across the APAC region, with opportunities available in Singapore, the Philippines, and Australia .As part of our team, you will work one weekend day, which will be compensated with a weekday off. Your schedule will follow either a Tuesday–Saturday or Sunday–Thursday pattern, with occasional modifications for holidays or business needs. Please feel free to express your preferred working hours during your application.In recent years, we have cultivated a team of adept Ashby professionals dedicated to providing exceptional customer experiences through meticulous attention to detail, extensive product knowledge, and prompt, thoughtful support. By joining us, you will play a key role in maintaining and enhancing this world-class service.In this position, you will engage with customers daily. Given the complexity of the Ashby product, your responsibilities will range from troubleshooting intricate integrations to guiding customers through comprehensive workflows and best practices.Additionally, you will contribute to projects aimed at improving our operations. Previous initiatives undertaken by our team include:Integrating and distilling complex technical information from our Engineering Team to empower the broader Support Team through enhanced training.Implementing workflow automation strategies to enhance team collaboration and efficiency.Our company values a strong sense of ownership, principled decision-making over mere experience, and effective communication. These principles, which we will explore further during the interview, guide our work culture.

Join Adventus, a leading global Information and Communications Technology (ICT) Solutions and Services Provider, where we empower organizations to achieve transformative success.We specialize in harnessing cutting-edge solutions and services to help businesses thrive in an intensely competitive landscape.With our robust network of technology partners and unmatched domain expertise, we consistently exceed customer expectations and deliver exceptional value.

Join our dynamic team as a Desktop Support Engineer, where you will serve as the primary point of contact for customer desktop support. Your role will involve delivering timely assistance across various IT issues while ensuring compliance with software, licenses, and operational standards. Key responsibilities include:Providing comprehensive desktop support services, including receiving, prioritizing, documenting, and resolving end-user help requests, while escalating incidents as necessary to meet customer satisfaction and service level agreements (SLA).Executing imaging and re-imaging tasks for user systems.Conducting asset inventories to maintain accurate records.Facilitating technical escalations to third-party vendors or appropriate resolver groups when required.Updating incident records meticulously.Creating and revising work instructions and documenting standards and procedures as needed.

Are you prepared to contribute significantly by ensuring the uninterrupted operation of cutting-edge systems that underpin national infrastructure? Become a part of our distinguished IT infrastructure support team as an IT Support Engineer, and play a vital role in maintaining the operational uptime of critical biometric devices at essential sites. You will collaborate with a dynamic team committed to ensuring vital systems operate smoothly.Key Responsibilities:System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to assist project teams.On-Site IT Support: Deliver first-level on-site IT support, guaranteeing operational uptime of essential systems during business hours (9 am - 6:30 pm, Monday to Friday).Troubleshooting & Escalation: Diagnose and resolve issues, providing timely updates to the Project Manager on significant escalations.Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices operate at peak efficiency.Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.Benefits of Joining Us:Acquire practical experience managing and maintaining advanced biometric devices crucial to national security.Enhance your troubleshooting skills while ensuring uptime in mission-critical, time-sensitive environments.Learn to navigate SLAs and KPIs, essential for delivering top-notch service.Advance into a leadership role, overseeing a team dedicated to providing IT support services in critical settings.Overtime Compensation: Available if required to work beyond scheduled hours.If you are motivated by the challenge of maintaining essential systems that keep our nation operational and wish to develop your career in IT support, this opportunity is for you!

Are you looking to make a significant impact by ensuring the flawless operation of advanced systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer, contributing to the operational reliability of crucial biometric devices at strategic locations. You will become an integral part of a vibrant team committed to maintaining essential systems continuously, 24/7. Key Responsibilities: System Installation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices for project teams. On-Site IT Support: Deliver first-line on-site IT support on a 24/7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of critical systems. Troubleshooting & Incident Escalation: Investigate and resolve technical issues, providing timely status updates to the Project Manager on any significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices are functioning optimally. Technical Support Proficiency: Apply your hands-on expertise in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Gain valuable experience managing and maintaining sophisticated biometric devices vital to national security. Enhance your troubleshooting abilities while ensuring uptime in time-sensitive, mission-critical settings. Acquire knowledge in navigating SLAs and KPIs, essential for delivering top-tier service. Advance towards a leadership role, overseeing a team dedicated to providing IT support services in critical environments. Shift Allowance: Earn additional compensation for working a rotating schedule. Transport Allowance: Receive a transport allowance to assist with your commuting needs. Standby Allowance: Compensation is provided for standby duties. Public Holiday Pay: Enjoy additional compensation for working on public holidays. If you are motivated by the challenge of maintaining essential systems that uphold the nation’s functionality and wish to grow your career in IT support, this opportunity is for you!

About AirwallexAirwallex stands out as the sole unified payments and financial platform designed specifically for global businesses. With our innovative blend of proprietary technology and software, we empower over 200,000 businesses globally, including industry leaders like Brex, Rippling, Navan, Qantas, SHEIN, and many others. Our fully integrated solutions allow organizations to efficiently manage everything from business accounts and payments to spend management and embedded finance on a worldwide scale.Founded in Melbourne with a dynamic team of over 2,000 talented individuals across 26 global offices, Airwallex is valued at US$8 billion and is supported by prominent investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us to take on the most ambitious challenges of your career and help shape the future of global payments and finance.Attributes We ValueWe seek dynamic builders who possess founder-like energy, eager to make a tangible impact while experiencing accelerated learning and genuine ownership. You should bring expertise relevant to your role, sharp analytical skills, and a strong motivation aligned with our mission and operating principles. You thrive in fast-paced environments, exercise good judgment, display curiosity, and make informed decisions based on core principles while balancing speed with thoroughness.As a humble and collaborative team member, you excel at transforming conceptual ideas into real-world products and consistently deliver results from start to finish. Your use of AI enhances your efficiency, enabling faster problem-solving. At Airwallex, you will confront complex, high-visibility challenges alongside exceptional colleagues, fostering your career growth as we revolutionize global banking. If this resonates with you, let's create the future together.About the TeamThe IT Operations team at Airwallex is the first line of support for employees encountering technology-related issues. We pride ourselves on our friendly demeanor, welcoming new hires on their first day, assisting employees with tech support, and managing our hardware and laptop fleet across all global offices. Our services are delivered through a service desk, chat, face-to-face interactions, and Zoom in our core locations.Job SummaryIn this role, you will deliver exceptional customer service and support to our Airwallex team, both in-office and remotely, while taking the lead for operations in the Americas. Our commitment to providing a fantastic support experience and world-class customer service is unwavering. From new hire IT onboarding to addressing technical issues, you will play a crucial role in ensuring our team's success.

Join Accion Labs as a Support Analyst and become an integral part of our dedicated team in Singapore. In this role, you will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and assisting clients in navigating our software solutions. Your analytical skills and attention to detail will play a crucial role in enhancing our service delivery and ensuring client satisfaction.

Are you prepared to contribute significantly by ensuring the smooth functioning of advanced systems that underpin our national infrastructure? We invite you to become a vital member of our distinguished IT infrastructure support team as an IT Support Engineer. Your role will focus on maintaining the operational uptime of essential biometric devices located at strategic points across the nation. Join a proactive team dedicated to ensuring that critical systems operate seamlessly, 24/7. Key Responsibilities:System Implementation & Configuration: Assist with the setup and configuration of PCs, workstations, operating systems, applications, and associated peripheral devices to empower project teams.Critical On-Site IT Support: Deliver first-level on-site IT support on a rotational shift basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), guaranteeing operational uptime of mission-critical systems.Troubleshooting & Escalation: Diagnose and resolve technical issues, providing timely updates to the Project Manager regarding significant escalations.Proactive System Monitoring: Conduct daily health assessments and inventory checks to avert downtime and confirm that all systems and devices are functioning effectively.Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.Why Join Our Team?Gain practical experience in managing and maintaining cutting-edge biometric devices crucial for national security.Enhance your troubleshooting skills while ensuring operational continuity in fast-paced, mission-critical settings.Learn to navigate SLAs and KPIs, which are essential for delivering exceptional service.Advance into a leadership position, supervising a team that provides IT support services in critical environments.Shift Allowance: Earn shift allowances for participating in a rotational schedule.Transport Allowance: Receive a transportation allowance to support your commuting needs.Standby Allowance: Compensation for standby duties.Phone AllowanceIf you are motivated by the challenge of sustaining essential systems that keep the nation operational and are eager to elevate your career in IT support, this is your opportunity!Fresh graduates are highly encouraged to apply!

Join our dynamic team as a Java & Cognos Support Analyst. In this role, you will be pivotal in ensuring the smooth operation and maintenance of our Java applications and Cognos reporting systems. You will collaborate with various departments to troubleshoot issues and implement improvements, all while enhancing user experience.

Join Spotify as an Associate Policy Support Specialist, where you will play a crucial role in supporting our policy initiatives and ensuring compliance across various regions. This position offers the opportunity to work closely with a dynamic team dedicated to shaping the future of audio entertainment.

Join our dynamic team at Accion Labs as a skilled .Net Developer. You will play a crucial role in designing, developing, and maintaining innovative software solutions. Collaborate with cross-functional teams to deliver high-quality projects that meet business needs.

About RainRain is pioneering the future of payments, enabling the next generation of transactions worldwide. We are a dynamic team of innovative builders and experienced founders, creating infrastructure that makes stablecoins practical for everyday use. Our solutions empower card transactions, cross-border payments, B2B purchases, remittances, and much more. Partnering with fintechs, neobanks, and various institutions, we help them launch inclusive and efficient solutions that reach a global audience. Join us in shaping a borderless financial future at a rapidly growing company supported by leading investors in fintech, crypto, and SaaS.Our CultureAt Rain, we champion an open and accessible work environment. You will have the opportunity to grow into a role that aligns with your aspirations, with every team member allowed the freedom to share ideas and influence our company's trajectory.Role OverviewWe are seeking dedicated Technical Support Analysts to provide outstanding support for Rain’s platform and integrations. Your role will involve troubleshooting complex issues, assisting both internal and external partners, and ensuring our infrastructure and user experience remain seamless.Engage at the intersection of technology and finance, tackling real-world challenges with a global impact.Collaborate with a team of intelligent, driven professionals dedicated to building the future of payment infrastructure.Enjoy a flexible, fully remote work environment with ample growth opportunities.Contribute to a company that is redefining the usage of stablecoins across the globe.Your ResponsibilitiesInvestigate and resolve intricate customer and partner issues related to Rain’s systems, APIs, and integrations.Examine logs, dashboards, and transaction data to diagnose root causes and escalate issues as necessary.Work closely with Product, Engineering, and Compliance teams to resolve technical incidents.Maintain precise documentation and develop troubleshooting guides for frequently encountered issues.Monitor trends and propose enhancements to prevent future issues.Assist with testing new features, integrations, and platform updates as needed.

Join our dynamic team at AvePoint as an IT/ERP Support Engineer, where you will play a pivotal role in enhancing our ERP systems and providing top-notch support. Your expertise in ASP.Net, SQL programming, and ERP software will directly contribute to our success in delivering exceptional services to our clients.Key Responsibilities:Develop and maintain web applications using ASP.Net (C#) and Crystal Reports.Understand and manage manufacturing ERP software workflows.Write and optimize SQL procedures for database management.Administer and manage VMware environments.Perform troubleshooting on Windows-based systems.Apply networking knowledge in Windows environments.

Be a Catalyst for Change in the Lives of Others!Autism Resource Centre (Singapore) (ARC(S)) is a dedicated non-profit charity organization committed to enhancing the lives of individuals on the autism spectrum throughout their lifespan. Located in Singapore, ARC(S) provides a comprehensive array of services and resources designed to address the evolving needs of the autism community.The Youths for Autism (YFA) Internship Programme (https://yfa.autism.org.sg/) invites enthusiastic and driven young individuals to gain invaluable hands-on experience in supporting students and clients with autism. As an intern, you will play a vital role in special education or inclusive workplace environments, contributing to the growth, learning, and well-being of students or clients within a nurturing and inclusive setting.As a YFA Intern, you will have the opportunity to work in one of the following departments, selected based on your interests, strengths, and the needs of the organization:Teaching Track (Primary, Secondary, or Vocational)Digital AcademyEarly Intervention Programme (EIP)Employability and Employment Centre (E2C) Your Contributions:Assist teachers or job coaches in implementing daily learning and engagement activities for students or clients with autism.Help in managing routines, ensuring a structured, safe, and supportive environment, both in classrooms and workplaces.Provide personalized support to students or clients in one-on-one or small group settings according to their unique needs.Assist in preparing educational, training, or vocational materials and resources.Participate in student care activities, including mealtimes, transitions, and outdoor learning experiences.Collaborate with teachers and team members to promote the holistic development of students.Support center-wide events and initiatives, such as learning journeys, career fairs, or social activities. Learning Outcomes:Enhance your awareness and understanding of autism spectrum disorder (ASD).Acquire strategies to engage and support the learning and behaviors of individuals with ASD.Gain insights into various roles within special education and inclusive workplace environments.Develop soft skills such as communication, teamwork, and empathy in a practical setting.Qualifications:A genuine passion for working with children or youths with special needs.Demonstrated patience, responsibility, and a willingness to learn.Excellent communication skills and the ability to engage effectively with diverse individuals.Ability to work collaboratively within a team environment.

Join our dynamic team at ncs3 as an Operations Support Executive in the Service Desk department. In this role, you will be pivotal in ensuring seamless operation support for our clients, addressing their inquiries, and resolving technical issues promptly. You will work closely with various teams to enhance service quality and improve customer satisfaction.

Are you looking to contribute significantly by ensuring the flawless operation of advanced technologies that support national infrastructure? Become a pivotal member of our esteemed IT infrastructure support team as an IT Support Engineer. Your role will be crucial in maintaining the operational uptime of essential biometric devices located at key sites. You will join a vibrant team committed to ensuring that critical systems remain operational around the clock.Key Responsibilities:System Installation & Configuration: Aid in the installation and setup of PCs, workstations, operating systems, applications, and associated peripheral devices to facilitate project teams.On-Site IT Support: Deliver first-level on-site IT support on a rotational 24/7 schedule, including public holidays (10 am to 10 pm / 10 pm to 10 am), guaranteeing the uptime of vital systems.Troubleshooting & Escalation: Diagnose and resolve issues, providing prompt updates to the Project Manager on significant escalations.Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and confirm all systems and devices are operational.Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.Why Join Us?Acquire hands-on experience managing and maintaining cutting-edge biometric devices vital for national security.Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical settings.Learn to navigate SLAs and KPIs, essential for delivering top-tier service.Advance into a leadership position, overseeing a team providing IT support services in critical environments.Shift Allowance: Enjoy shift allowances for working on a rotating schedule.Transport Allowance: Receive a transport allowance to support your commuting needs.Standby Allowance: Compensation for standby duties is provided.Public Holiday Pay: Additional pay for working on public holidays.If you are motivated by the challenge of maintaining essential systems that support the nation and aspire to advance your career in IT support, this is the ideal opportunity for you!

Join our dedicated IT Infrastructure Support Team, where you will play a crucial role in managing cutting-edge biometric devices deployed at critical locations of national significance. In this position, you will receive comprehensive training to ensure the seamless operation of these devices, troubleshoot issues, and implement solutions to minimize any operational downtime.Key Responsibilities:• Collaborate with project teams to facilitate the implementation, installation, and configuration of PCs, workstations, operating systems, applications, and peripheral devices.• Provide 1st level on-site IT support to end-users on a 24x7 rotational shift basis, covering shifts from 10 am to 10 pm and 10 pm to 10 am, including public holidays.• Communicate findings and provide timely status updates to the Project Manager regarding major issues escalated by users.• Conduct daily health and inventory checks on systems.• Demonstrate experience in the installation, configuration, troubleshooting of PCs, peripheral devices, and application maintenance support.• Showcase hands-on experience in supporting end-users within a Windows environment.

Join fuku as a Senior Backend Engineer, where you will play a pivotal role in developing and maintaining scalable distributed systems that power our innovative products and services. As a key member of our engineering team, your responsibilities will include:- Designing and implementing backend services using Go and/or Python.- Creating and maintaining APIs to facilitate smooth integrations and communications across services.- Enhancing system performance and reliability through optimization techniques and proactive monitoring.- Collaborating closely with product and infrastructure teams to deliver robust and efficient solutions.