About the job
Emplifi provides a unified customer engagement platform for over 20,000 brands worldwide, bringing together social media marketing, social commerce, and customer care. The company’s technology blends advanced analytics and AI to help brands improve satisfaction, increase sales, and foster loyalty.
The marketing team at Emplifi runs creative campaigns that shape the company’s global presence and connect with both prospects and customers. Collaboration is central, with team members working across regions and departments to achieve results. Every role contributes directly to company growth, and the work remains varied as new challenges arise.
Role overview
The Customer Marketing Manager will focus on strengthening customer retention, encouraging account expansion, and building advocacy among Emplifi’s clients. This role develops programs to turn satisfied customers into long-term partners and active supporters. Key responsibilities include driving engagement, supporting cross-sell and upsell efforts, and collecting customer success stories to help fuel growth.
By designing meaningful customer experiences, the Customer Marketing Manager helps ensure Emplifi delivers value beyond the platform and supports measurable business outcomes.
Location
This position is available in London, Munich, or Prague offices.
