About the job
Since its inception in 2015, Mejuri has transformed the landscape of fine jewelry, shifting it from a traditional gift into a modern expression of individuality. Founded by third-generation jeweler Noura Sakkijha, Mejuri believes that fine jewelry should be a personal choice meant to celebrate oneself, rather than a token reserved for special occasions.
Mejuri connects with customers through diverse channels—whether online, via our app, or through our expanding network of over 58 retail locations globally. Our brand is deeply committed to ethical practices, responsible sourcing, and philanthropic efforts, reflecting our core values and long-term vision.
The Role:
The Floor Lead is an essential member of our store leadership team, dedicated to driving the store's success through exceptional customer service, team development, and the smooth execution of daily operations. As a vital presence on the sales floor, the Floor Lead demonstrates outstanding interpersonal skills and embodies Mejuri’s values. A natural motivator and collaborative team player, you will inspire your team with a positive attitude, fostering an engaging and dynamic environment for both staff and customers.
At Mejuri, our retail leaders are engaging, innovative, and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
Customer Responsibilities:
- STACK: Lead by example, ensuring the quality of the in-store customer experience by effectively communicating and training the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs) by driving personal performance as well as the engagement of the team.
- Services: Guarantee a positive customer experience while promoting service offerings such as piercing and engraving.
- KPIs: OPH, NPS (85%<), SPH, STACK Leader Segment: Conversion and Sales Success.
Operations Responsibilities:
- Inventory: Participate in the execution of inventory and cycle counts monthly, ensuring the team is well-prepared and informed.

