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Manager of Professional Services (Solution Consultant)

OpenGovUS | Illinois | Chicago
On-site Full-time $140K/yr - $165K/yr

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Experience Level

Manager

Qualifications

Responsibilities:Lead, mentor, and support a team of Solution Consultants, cultivating a robust team culture, accountability, and continuous professional growth. Oversee scoping engagements, ensuring high quality through the management of scoping calls and related activities. Assist team members in navigating and developing multi-product solutions. Promote consistency and quality by reinforcing best practices and processes, identifying and facilitating necessary improvements. Provide direct support for complex engagements, including guidance on non-standard solutions and innovative approaches. Collaborate with cross-functional teams to streamline, enhance, and automate existing processes.

About the job

OpenGov creates AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 public sector organizations, including cities, counties, state agencies, school districts, and special districts, use the OpenGov Public Service Platform to improve operations, address challenges, and strengthen public trust. The platform covers areas such as enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. All products connect within the OpenGov ERP, supporting agencies as they prioritize and maximize the value of their decisions. More details about the company’s mission and vision for accountable, high-performance government can be found at OpenGov.com.

Role overview

The Manager of Professional Services (Solution Consultant) oversees the scoping process for Solution Consultants and reports directly to the Professional Services Director. This position plays a key role in ensuring that professional services engagements are scoped accurately and on time, which supports successful project implementations and strong customer satisfaction.

Key responsibilities

  • Lead and develop the scoping process for Solution Consultants involved in professional services engagements.
  • Ensure all scoping activities are detailed, timely, and set the foundation for effective project delivery.
  • Translate organizational objectives into scalable scoping processes and operating models.
  • Drive team development and continuous process improvement to align with company goals.
  • Take ownership of the quality, effectiveness, and scalability of the scoping function, with attention to its impact on project delivery and customer outcomes.
  • Use strong critical thinking and project management skills, particularly when dealing with ambiguity or changing requirements.

Location

This position is based in Chicago, Illinois (US).

About OpenGov

OpenGov is at the forefront of delivering advanced AI and ERP solutions specifically designed for local and state governments in the U. S. Our commitment to empowering public sector organizations has made us a trusted partner for thousands of government entities striving for operational excellence.

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