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Merchant Opening Territory Lead

WaveBanjul, The Gambia
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess:Strong leadership skills with a passion for driving team success. Exceptional communication and interpersonal abilities. Proven experience in merchant development or sales, preferably within the fintech or payments sector. Ability to work collaboratively across various teams to ensure seamless operations. Analytical mindset with a focus on data-driven decision-making.

About the job

Our Mission

At Wave, we are dedicated to transforming Africa into the world's first cashless continent.

In 2017, more than half of Sub-Saharan Africa's population lacked access to banking services, primarily due to exorbitant fees, distant branches, and limited card acceptance. This lack of financial institutions forces individuals to stash savings at home while small business owners are burdened with high-interest loans. Parents often spend hours waiting in line to pay school fees in cash.

Our solution? We are creating financial services that are accessible, affordable, and universally accepted. In regions where basic utilities may falter, our Wave app enables users to send money seamlessly. Launched in 2017 in Senegal, our app facilitates cash deposits, withdrawals, and both peer-to-peer and business payments. Today, we proudly serve millions of users across nine countries and continue to expand rapidly.

Your role is crucial in helping us achieve our ambitious goal!

Your Contribution

We value the expansion of our merchant network and the care of our existing partners. We are seeking a passionate Merchant Opening Territory Lead who is committed to driving business growth and enhancing merchant satisfaction. Reporting to the Merchant Opening Regional Lead, you will manage the deployment of merchant products and effectively lead a team of merchant openers in a designated area. Your daily responsibilities will encompass meticulous planning, strategic coordination, and the implementation of best practices for merchant onboarding and support.

In this position, you will:

  • Supervise a team of field-based merchant openers.
  • Support the merchant strategy in targeted locations across The Gambia, ensuring alignment with quarterly objectives to enhance our operations.
  • Provide daily training, management, and assistance to merchant openers.
  • Monitor individual performance and assist in preparing team reports.
  • Facilitate the onboarding process for significant partners.
  • Follow up on all inquiries routed from the support team in your designated area.
  • Gather feedback from current merchants and prospects regarding their needs, challenges, and technical issues with our products.
  • Assist in evaluating daily openings and below-the-line activities in specific locations.

About Wave

Wave is on a mission to revolutionize financial access across Africa, striving to eliminate cash transactions and empower a new generation of businesses and consumers through innovative mobile financial services.

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