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Part-Time Operations Associate at Serve Robotics | Los Angeles

Serve RoboticsLos Angeles, CA
On-site Part-time

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Experience Level

Entry Level

Qualifications

No specific qualifications mentioned; applicants should have a willingness to learn and a proactive attitude.

About the job

At Serve Robotics, we are transforming the future of urban mobility with our friendly sidewalk robots. Our innovative robots are designed to facilitate deliveries, reduce street congestion, and enhance accessibility for local businesses.

Our Serve fleet has been successfully serving communities in Los Angeles, Miami, Dallas, Atlanta, and Chicago, making delivery services efficient and enjoyable. We are seeking passionate individuals who are excited about advancing robotic deliveries from a novel idea to a common reality.

Who We Are

We are a team of seasoned tech professionals in software, hardware, and design, united to build the future we envision. By leveraging robotics, machine learning, and computer vision, we address real-world challenges while prioritizing user experience. Our agile, diverse, and motivated team believes in collaboratively solving complex dynamic problems.

Job Overview

As a Part-Time Operations Associate, you will be instrumental in ensuring the seamless operation of our autonomous delivery robots. Although our robots are engineered for independent operation, they occasionally require assistance in navigating obstacles, addressing technical glitches, or adapting to environmental conditions. Your role will be crucial in these moments.

In this dynamic role, you will support robots in the field, perform light maintenance tasks such as sensor cleaning, and help guarantee that deliveries are executed safely and punctually. Your prompt problem-solving skills and on-site support will help minimize service disruptions and safeguard our equipment. Additionally, you will document incidents and provide feedback that contributes to the ongoing enhancement of our technology and operations.

Collaboration is key, as you will work closely with teams from operations, engineering, and customer support to manage robot deployments, escalate technical issues, and assist in safety and training initiatives.

Key Responsibilities

  • Ensure robots are field-ready by supporting timely responses, coordination, and order fulfillment as business demands arise.

  • Assist in deployment processes, including preparation, inspection, cleaning, and positioning of robots.

  • Track and document escalation tickets while maintaining clear communication with relevant teams.

About Serve Robotics

Serve Robotics is at the forefront of urban delivery innovation, creating friendly, autonomous robots that serve communities by enhancing delivery efficiency and accessibility. Our mission is to make robotic deliveries a standard part of urban life, contributing to less congested streets and improved local business engagement.

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