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Service Advisor at Lucid Motors | Houston

Lucid MotorsHouston, TX
On-site Full-time

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Responsibilities:Maintain clear communication with clients throughout the service journey from initial contact to vehicle handover. Perform detailed inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or wear. Check in new vehicles and document transport damage for PDI vehicles, ensuring accurate recording on the Bill of Lading (BOL) and proper processing through internal channels. Coordinate loaner agreements and arrange rental vehicle requests for customers, including Lyft rides for added convenience. Uphold the Customer Satisfaction Index (CSI) KPI, actively working to ensure customers are delighted with the service provided. Review and revise work orders after technicians and detailers complete their tasks, ensuring accurate documentation and precise time punches aligned with labor operations.

About the job

About Lucid Motors

Lucid Motors designs and builds luxury electric vehicles that focus on performance, intelligence, and comfort. The team is dedicated to reimagining the electric vehicle experience, combining innovative engineering with thoughtful design. Every decision centers on delivering value to both drivers and the environment, with the goal of empowering customers to shape their own journeys.

Lucid encourages collaboration among talented professionals and fosters a supportive environment for those who want to make a real impact. The company values sustainability and offers more than just competitive pay, a place where innovators can thrive.

Role Overview: Service Advisor

The Service Advisor in Houston, TX, is a key point of contact for Lucid Motors clients. This role ensures every customer receives attentive, knowledgeable support throughout the service process. The Service Advisor manages each step, from initial greeting to vehicle return, upholding Lucid’s high standards.

Main Responsibilities

  • Welcome clients promptly and professionally upon arrival.
  • Consult with technicians to understand and address client concerns.
  • Document client issues clearly for accurate diagnosis and repair.
  • Communicate service options, including estimated timeframes and costs.
  • Oversee maintenance and repair work, ensuring vehicles meet Lucid’s quality standards before delivery back to clients.

Location

Houston, TX

About Lucid Motors

Lucid Motors is at the forefront of the luxury electric vehicle movement, dedicated to crafting vehicles that not only provide exceptional performance but also foster a sustainable future. Our commitment to innovation, design excellence, and customer satisfaction sets us apart in the automotive industry.

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