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Remote Customer Service Representative

remote-ravenRemote — Philippines
Remote Full-time $6/hr - $6/hr

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Experience Level

Entry Level

Qualifications

Qualifications:Excellent verbal communication skills in English (clear and neutral accent required). Friendly, professional demeanor with a strong customer-service orientation. Previous experience in customer service is preferred, especially in the construction, repair, or service industries. Outstanding organizational skills and the ability to multitask effectively. Basic proficiency with computers (Microsoft Office, email, CRM systems). Dependable, trainable, and capable of working independently.

About the job

Join our team at remote-raven as a Customer Service Representative! In this role, you will be the friendly voice of our brand, ensuring that clients receive timely updates and exceptional service regarding their roofing and repair projects. We are looking for someone who is approachable, professional, and has the ability to communicate clearly in English with minimal accent.

 

Key Responsibilities:

  • Provide clients with regular updates on their roofing and repair projects.
  • Respond to inbound calls with professionalism, addressing client inquiries and concerns effectively.
  • Keep detailed records of all client communications and project statuses.
  • Collaborate with project managers and office staff to maintain accurate client information.
  • Organize and refresh digital files, reports, and contact lists as needed.
  • Assist with various administrative tasks and follow up on outstanding items.

About remote-raven

remote-raven is committed to providing exceptional service and support to homeowners across the Philippines. We pride ourselves on our dedicated team and our high standards in project management and customer satisfaction.

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