About the job
Join our team at remote-raven as a Customer Service Representative! In this role, you will be the friendly voice of our brand, ensuring that clients receive timely updates and exceptional service regarding their roofing and repair projects. We are looking for someone who is approachable, professional, and has the ability to communicate clearly in English with minimal accent.
Key Responsibilities:
- Provide clients with regular updates on their roofing and repair projects.
- Respond to inbound calls with professionalism, addressing client inquiries and concerns effectively.
- Keep detailed records of all client communications and project statuses.
- Collaborate with project managers and office staff to maintain accurate client information.
- Organize and refresh digital files, reports, and contact lists as needed.
- Assist with various administrative tasks and follow up on outstanding items.
